Here is copy of my letter to ERMI demanding that phone calls stop:
Encore Receivable Management, Inc. (ERMI)
Attention: Legal Department
P. O. Box 85015
Richmond, VA 23286
Convergys Corporation
Corporate Headquarters
Attention: Legal Department
201 East Fourth Street
Cincinnati, OH 45202
Re: Repeated harassing phone calls
Encore Receivable Management, Inc.
Legal Department:
This is to notify you that you are to no longer call (916) 971-9696 (which is on the do not call federal list) or I will take all appropriate steps not only to stop you, at least in the State of California by filing a complaint with the California Attorney General, I will also file a $5,000 small claims court action against you and your parent company for and to stop the baseless harassment. I have no past due bills whatsoever, certainly no collection letters from any creditor, and am unaware of how you even have my phone number. The only reason I was able to find your address, and that of your parent company, was by going to Google and entering your phone number, 269-820-0940, where I found a website with many others (who have to be the tip of the iceberg) who are receiving the same repeated harassing phone calls during the day (anywhere from five to ten) where when you pick up the phone you find on one on the other end the majority of the time, or them asking for someone whom you don’t know and hanging up when you ask them what the call is about. Although we finally stopped picking up the phone, the repeated damned phone call at all hours of the day are more than just annoying.
I would suggest that the parent company go to the site to review your tactics.
By copy of this demand to the California Attorney General I am making them aware of your existence and your repeated violations of the Fair Debt Collection Practices Act and my intention to file a formal complaint absent immediate cessation of the harassing calls.
Sincerely;
O. S. Williams, Jr.
Copy: Attorney General's Office
California Department of Justice
Attn: Public Inquiry Unit
P.O. Box 944255
Sacramento, CA 94244-2550