We received a series of harrassing calls from someone by the name of Julie who did not want to identify where she was calling from besides California. However, her primary call resulted in our caller ID picking up where she was calling from. She called the first time and was rude to an employee because that employee would not give out any information over the phone (our policy). She called a second time to speak with the Executive Director of the organization and she was rude because the ED would not give out any information over the phone (our policy, besides, she would not identify where she was calling from). She called a third time and asked for me. She tried to be polite this time because I guess she figured out that you can not be rude and get what you want. However, she still would not give me her last name or where she was calling from. After I told her that I can not give out any information to a stranger regarding anyone that may be associated with this organization, then she proceeded to be rude. She proceeded to tell me that she will keep calling until she could contact someone that could answer her quetsions (harassment, harassment, harassment). She also said that she would call the president of the organization and I told her to do so and that he would be the perfect person to call (Did she think that she was intimidating me? He will just reiterate the policy) It is against our policy to give any information out over the phone to anyone who will not identify themselves, as well as, to someone who is just plain rude. I can't get over the fact that she called, spoke to my boss and was rude to my boss, then expected for me to give her information after she decided to be rude to me once she realized that I would not give out information to a stranger. Her name was Julie from California, however, she would not give us any other infromation.
I did a internet search and this is where she called from according to our caller ID:
Contact
Corporate Headquarters
DCS
A Performant Company
333 North Canyons Parkway
Suite 100
Livermore, CA 94551
Toll free: 866 257 3596
Telephone: 925 960 4800
Fax: 925 960 4880
Email
collectionquestions@performantcorp.com
HRquestions@performantcorp.com
info@performantcorp.com
Branch offices
Grants Pass, Oregon: 541 955 7800
Lathrop, California: 209 858 3500
San Angelo, Texas: 325 224 6001