I had the same experience. We were late and I knew we were going to be late so I called and made arrangements, (my husband had changed jobs so we were going to be short for a couple weeks, of course about the time it was due) Anyhow, they said ok, we set up payment arrangments, but yet everyday, 8 to 10 times a day, we received a call from this number and another one that started with area code 303, they use different numbers which is really irratating. I talked to at least 4 or 5 different people within 2 days, I answered or called them back because I couldn't figure out what was going on. They kept saying they didn't have the info about what I had discussed with the other person, but then somehow, miraculously, they would say, oh yeah, I see that. However, they still would call, even though we had made arrangments to send payment by western union the next friday (a week and a half away) so finally I did a check by phone and post dated it. They still called. I talked to them and told them that they werent to call me again, but they did. TO make matters worse, I sat the check by phone payment up for a certain date, it didn't come out for another 5 days after that date. It didn't really matter or effect anything, but was irratating that I had to wait and watch to see when it came out. They stink