8002604937

"Snow" (I wish your real name was used when posting so I could look up your account):

I would be happy to show you in the recording of the order where we specifically state "three-hundred-ninety-seven dollars each"  That is simply how much we charge for some yields of toner. Also, there is no such thing as a TONER that costs remotely close to $5.00. You are thinking of inkjet cartridges which are not similar or comparable in any way shape or form.

If I ever have a claim from a customer that we did not specify "hundreds" in the "per-unit" pricing segment of our credit department's verification process, I will match that price or pick the product up free of charge to the customer with no restocking fees. If you pay less than the pricing you receive from us, simply fax an invoice showing what you pay and we'll match it. We've had a price match guarantee since the day we opened. We do of course encourage all prospective customers to be familiar with their normal pricing for items before ordering, rather than agreeing to a price with us...and then posting negatively all over the internet about it. All telemarketing agencies have negative press against them, as it is the nature of the industry. However, if you are actually concerned with the facts surrounding all of your orders, call in to hear the recording and honestly try to work it out-rather than resorting to falsified reports in an effort to relieve your legal liability to the debt. That doesn't work for anybody, trust me.

John Turner
DynaTek Solutions, Inc

David,

This is really frustrating to be completely honest. Your anonymity prevents me from contacting you to work this out in a professional manner, and now I have to post replies to this forum instead. I do not have the time to check in on this forum regularly though I will make an effort. I urge you to contact me using the information in my signature block below for the quickest and most effective resolution to your issues.

We have NOT altered any posts whatsoever. I am not even sure how to do that at this point, but it is quite obvious it would be futile as I am sure people are checking back often to see what the best way to get out of their bill is. Like "David".

There are too many ridiculous accusations to really address in one post, hopefully you can all agree with just that much. That being said, we record ALL orders. We are required to. If you think something underhanded has been done, WE WANT TO KNOW ABOUT IT!  -However, the vast majority of claims come from unauthorized employees on the brink of getting in serious trouble for accepting our telemarketing offers without first getting approval from their supervisors or purchasing departments. They state they are authorized to make purchases when they are indeed not. When confronted by their supervisors, the first thing they seemingly resort to is "I didn't order this"  or "They simply got my model number and name and hung up on me".   We would be shut right down if that were the case. We even, as David encourages, have AG complaints against us for these baseless allegations. Nothing will come of it, and nothing has for more than 18 years. Telemarketing simply makes people angry, that is all there is to it. Call to hear the recording of the order if you truthfully believe it is not valid. If it is not clear to you how we operate after speaking with us, proceed with your complaint process. Clearly it has not helped those who have filed complaints thus far, as the allegations listed therein are quite generally false. You are also welcome to read the complaints against us with the Better Business Bureau. Despite our good rating with them, we have a few there of this same nature, all of which have been resolved in our favor. There is a reason for this, just keep that in mind. We are not a "boiler room toner scam" or "toner pirates" or whatever other banter exists out there. There are several distinctive differences between what we do, and what they do. I would be more than happy to talk to any one of you about any of your concerns. Call me anytime between 8am-4pm CST Monday-Thursday. Or feel free to email me.

John Turner
Director of Customer Relations
Legal Advisory Liaison
DynaTek Solutions, Inc
P: 877-254-5168
F: 417-886-1447
jturner@dynatektoner.com

YOU GROSSLY OVERCHARGE FOR TONER IN THIS SCAM AND YOU CLAIM YOU HAVE PROOF - JUST AN EDITED RECORDING SO IT SAYS WHATEVER YOU WANT IT TO SAY.  Your recordings WILL NOT STAND UP TO A FORENSIC REVIEW!   the Police can have all recordings checked for these edits..

( I work in Telecom and KNOW that you have access and EDIT these recordings for YOUR SCAM)

Your scammers called my office the other day under the guise of Customer Services - As I was already WELL aware of THIS SCAM - when I asked what the company name was and was told Customer Services - I again asked the company name and was told it was in reference to our Xerox Copiers..

I told your scamming telemarketer we do not  have any XEROX copiers I was immediately hung up on.

YOUR SCAM IS POSTED HERE ON 800NOTES

16 Ways You Can be Phone Scammed

18 Nov 2008
When we started 800Notes.com we had no idea that telemarketing fraud comes in so many flavors. The variations include 'cramming', 'slamming', credit card scams, calls from telemarketers pretending to be IRS, sweepstakes and lotteries scams, advance fee  loan scams, phone toner scams, fat finger dialing scams, and area code phone scams.
Typically the goal is to get you to reveal personal, bank account information, or to make you do something that will result in unwanted charges on your account. Individuals and businesses are equally affected by these scams although the schemes might be different.
In this article I will outline the 16 most popular phone scams. I am sure there are more, so if you have been a victim of a phone scam, or you know of a phone scam not mentioned here, please share it with me and the readers in the comments.
Send this article to your family members, co-workers, and employees. Give it to your teenage kids and elderly parents (studies show they are the most vulnerable to the scams). As the old saying goes, "Forewarned is Forearmed".

10.    Phone Toner Scam: The scam artist poses as a warehouse representative or vendor and makes contact with a targeted company. He will say "This is (first name), I need the model number off your copier". If the person who answers gives this info, the scammers will try to set up a shipment of toner. Of course, the deal is so good that the offer is based on a limited supply or limited time, pressuring the employee to act fast and get their money's worth. Upon delivery, both the employee and the company are usually in for a big surprise. The price of the invoiced toner is 2-3 times higher than expected, and the scam artist threatens with legal fines if the company fails to pay.

Lamet,

Wow. Let's just look at this from a logistical point of view. What you are indicating would only be possible if we required the customer to simply say yes or no answers, etc. We would then have to cut and paste segments of conversation in a realistic sounding way. None of us are savvy enough to do this and pull it off, nor do we have any need to. Why don't you call in to listen to the recording of when we called you. I would be happy to try and find it. You will certainly find that it isn't something we could doctor. Unless we had every customer recite a ton of words, we would have a hard time pasting them etc, right?

I'm not sure why you folks can't simply accept that we are just a telemarketing company. If you have a bad experience with a McDonald's restaurant, does that mean all McDonald's restaurants are the same? Or that all fast food restaurants will result in giving you a bad experience?

I would be happy to send you a recording of one of our sales. YOU COULD HAVE IT FORENSICALLY TESTED BY YOUR POLICE DEPARTMENT, AND REPORT BACK HERE WITH THE RESULTS. IF THAT IS WHAT IT TAKES, SO BE IT. Also, the scam posted here on 800 notes is a classic. Probably one of the oldest scams around, since the invention of the copier that is. We however state exactly where we are calling from in the first paragraph of our sales pitch. We then make it very clear that we are calling about a cartridge offer for their printer. We do have them check the model of their machine, and we proceed with the offer so we can accurately quote pricing and quantity (based on stock levels). If the customer accepts the offer, we call them back the next business day to confirm their order. We again go over pricing and quantity ordered, whether or not the individual is authorized to make purchases, and whether or not the use of a purchase order or credit card is needed prior to shipment. We will invoice up to $5,000.00 if requested by the customer. During the sale/credit process, we leave each customer with our number in case they change their mind or would like more information about our business.

I really do get why people jump to the conclusion that we are a toner scam. I see the thought process behind it, and I understand where you are coming from. But you have to listen. You have to look at the facts. It is just because we are calling to sell you toner. Toner scams do that too. We aren't lying or scheming about to get sales like them though. Please recognize this distinctive difference. I am deeply sorry to all of those who have been duped by illegitimate businesses, but our pitch is state and federally compliant. Please bear in mind we have been in the industry for 18 years. Something no "toner scam" can boast.

I see a lot of complaints referencing that we overcharge for our supplies. Perhaps you are getting a better deal through your regular supplier or office supply store. Perhaps you are not. I don't know. I do however know that we have always had a price match guarantee, and that we quote per unit and total pricing several times to the end user before shipping or billing anything. Check your pricing before agreeing to buy something from us if it is a concern of yours. Do you complain to gas stations when you later see a lower price somewhere else? We want to save you money. We want you to order from us again. If we were purposely overcharging you, you would be less likely to pay your bill, and we would therefore make less money. What business wants to make less money? I imagine that is why toner scams go out of business. I just can't fathom one actually having any long term success.

Lamet, I am 100% confident that you didn't get that phone call from us. You realistically may have been getting scammed, because that DOES happen. Just not by us. Or you are simply an angered customer that is fabricating things to defame us (and it wouldn't be the first time). Our phone number shows up on caller I.D. as "Private", just like many other reputable corporations that you trust. How did you know to come here and post on the dynatek/dataline thread if the only business name you received was "customer services"?  We also never presume to know what machine you have. We have employees at your facility check the model number for us. Why would we ship you something you cannot use? It just makes no sense. I mean really think about it..

I encourage you to ask me any question you can think of, so that I can answer it openly and honestly. We would really appreciate the opportunity to address any issues or concerns you have. We need to shed this 800notes reputation, let us know what it would take. What proof do you need? Let's just try to keep this clean and professional, as I will with you.

John Turner
Director of Customer Relations

Hi,
  I am the son of a small business owner in a rural community. My father recieved a phone call during busy business hours regarding the promotion of discounted copier toner. The caller seemed to be in a rush and was spitting out tons of information in a short time span. She told my father that they had a special on toner and was very vague about the pricing saying, " you can get 12 units of the toner for 375.00 dollars, but you must act today." When he tried to decline the caller was very pushy so he agreed (the price was decent enough to consider). The business then recieved a statement for 4,900.00 some odd dollars. He then tried to call them to discuss the price and return the order, but John Turner said there would be a 20% restocking fee (1,200 dollars). I personally, believe they make the majority of their revenue in restocking fees. John also threatened to seek legal action if the restocking fee was not returned. This company is scamming hundreds of business owners and need to be stopped.

I'm glad I checked in today. You see, "Dirty Harry" is actually the son of Lee Ronk, of Ronk Funeral Home in Alamo, TN. I suspect his name is Sam Ronk. He sent us a very nasty email threatening to leave a blog online that would "expose us" and cause us to change names before we would be able to "scam again". The letter was quite inappropriate, especially coming from somebody who had no hand in the ordering process, and therefore doesn't know for certain what did or did not happen.

I can be quite specific about this as I handled the customer's calls myself. First let us clear up some discrepancies in your original supposition.
1: The restock fee is 25%, not 20%. This was explained to both Mr. Ronk at the time of the sale, as well as to his son Dirty Harry during his call with customer service. Mr. Ronk's son then began to simply yell about how we scammed them and that we are only calling to talk dirty (?)
2: We make a very small percentage of our customers pay restocking fees. It is a last resort. We have numerous options available to resolve most situations that require the fee to be imposed. The idea that we "get by" with the restock fees is quite ludicrous. His conspiracy just isn't executable. Let alone desirable.
3: The caller, Lee Ronk, was upset about the overall cost of his invoice upon receiving it. Standard policy is that all customers are informed of the pricing in three ways. They are first informed of the product's "Per-Unit" cost, (i.e. $375.00 each, or $47.49 each, etc). The customer is then informed of any freight charges ("Standard shipping will be $30.00" etc). Finally, the customer is given the combined total of their order, inclusive of shipping and handling (..for a total cost of $XX.XX.)

Take the above into consideration. We don't want to be vague about pricing, because you will be less likely to pay your bill once you get it. However, mistakes and misunderstandings happen. That is why we record calls. Mr. Ronk stated several things when he called me. The first was that we never told him what the total cost would be. I disagreed politely and explained our process. I also pointed out that theoretically had we failed to mention total pricing, you were still aware of all of the individual costs of the order. He then stated that he didn't have an "adding machine" at the time of the call. Fair enough. He later stated that we didn't tell him the quantity of the order either. I gave the customer the benefit of the doubt by agreeing to review the recording of the order. If we found that any of the pertinent details were not stated appropriately, we would issue the appropriate credit, no hassles. Mr. Ronk then became hostile and stated that he didn't care what was on the recording because he KNEW what happened. -I explained that we would have to rely on the recording of the transaction and that if he didn't trust the validity of the recording, he would be welcome to have a copy for personal analysis. He stated he was returning the product and not paying us for it. He then hung the phone up in a very escalated manner (before obtaining the address to return the product to.)

I called the funeral home back to give the correct address and Mr. Ronk's son answered. He was very angry from the start, despite not having been a part of the conversation. After yelling a bunch of taunts at me, he decided to take down our return address, and then also hung up.

Had they reviewed the recording, and accepted responsibility for simply making a mistake, we would have helped them. Now however, unless they call back and make an arrangement, we will have to pursue other channels to ensure payment.

John Turner
Director of Customer Relations

FACT -   you can spend anywhere from $25 to $150 for a toner cartridge online for an HP 4050.  

FACT   John Turner DBA as Dynatek Solutions charges $397 per unit - twelve cost $4894.00  

FACT    Mr. Turner DBA as Dynatek charges a 25% restocking fee - $1223.50 to return said items.  

FACT -  Mr. Turner DBA as Dynatek is committing fraud.  -    SO SIMPLE EVEN A CAVEMAN CAN DO IT.

John,
are you saying that if someone were to call you back (someone with an outstanding charge) and try to reasonably work out an agreement, you would be willing to cooperate?
and if so, what would be your solution to a $1,300 restocking fee?

Mr. Turner,

It seems you are very good at working this little scheme you have going in Springfield. I'm glad you found my post on this website. It seems that I am not the only person who has had a problem with your "business practices." It seems you are excellent at stretching the truth Mr. Turner. However, the phrase "Talk Dirty to me" came out of your mouth after I called you a con artist. I don't know how people talk in Springfield, MO, but that is not "talking dirty" in Alamo, TN.  Then, I asked, " is that what you called back for is dirty talk." You can go check your "recording", and maybe it will clear it up for you. I'm sorry if you were offended, Mr. Turner, but I do not engage in that kind of behavior. However, they do make 900 numbers for "dirty talk" maybe you should call and harass them.  I'm sorry you were insulted by the truth maybe you should seek out a new profession.

"JUST THE FACTS"

I would like to apologize for any misinformation you have been given. Several yields are available for that particular type of toner cartridge. It is very possible the wrong yield was shipped. It is also very possible that you are simply paying less through your other sources. I can assure you the pricing that is reflected on your invoice is absolutely the same price as what was quoted to the ordering person at the time of the order. We have no "hidden fees" or unannounced prices. The only reason you have an invoice to write about is because somebody from your company accepted our cartridge offer. Had they stated they paid less at the point of sale, or during our follow up call to confirm the order and it's pricing, we would have gladly beat out the competition. Telemarketing really isn't all bad you know. We want your business, and you want to save money. We get that.

As stated numerous times in this thread, we have always had a price match guarantee. If you feel that you could get a better deal somewhere else, we would love the opportunity to show just how competitive we can be. We cannot be held liable for those who "price-shop" after they agree to an order with us. Price checking should always be done prior to engaging in an agreement. That is why we even allow customers 24 hours to review their order before we call back to confirm it for shipment and billing. We are not committing fraud. Saying things like that only show how little you have actually tried to resolve your issues in the appropriate way.

John Turner
Director of Customer Relations
Legal Advisory Liaison
DynaTek Solutions, Inc

Sam,

The reason we are "very good at working our little scheme" is because it is 100% legal, it's not  a "scheme", and we've been doing it for nearly two decades. I understand you feel that we somehow scammed your father and his funeral home, but that simply isn't the case. Neither of you will even listen to the recording to help us resolve the issue. You simply swear up and down that we didn't quote him the right price because he "never would have agreed to an order so large". Giving him the benefit of the doubt I offered to check to see if we left any pricing or details out. If so, we would have picked the supplies up at our expense and issued a full credit. Had HE made the mistake however, we would expect there to be some cooperation in getting the issue rectified. You insisted instead on calling me a "con artist" amongst other things, as if you wanted to get into a physical altercation over something like ink cartridges. Your behavior was entirely inappropriate and uncivilized. All we offered was to review the evidence, and base our solution off of it. Apparently that wasn't good enough for you, as you would rather become argumentative via email and online forums. Our legal department is aware of your position, so writing online in forums really isn't helping anyone at this point.

And yes you are right that we have an ever growing amount of complaints, especially now that the internet and sites like 800notes.com have made it so easy to do. "Don't get what you want, even if you don't deserve it? Well you can always smear their name online" has become the issue here, and it's sad to say. However, if you review our profile with reputable agencies that actually mediate and demand evidence, you will see that complaints like this never see the light of day. There is a good reason for that. It's because there is no truth to them, just like your complaint against us.

Take care,

John Turner
Director of Customer Relations
Legal Advisory Liaison
DynaTek Solutions, Inc

"XSX",

We are never opposed to working out something reasonable with anyone. It's the difference between what people think is reasonable that sometimes causes problems. I can assure you there is a better option than the restock however.

The first thing I want to be clear on here, is that if you have a "restock fee" with us, we aren't happy about it. We've had to pay similar fees to our suppliers, and now we're waiting on the end user to reimburse us. This isn't a position we like to be in. Toner is something a company generally orders and doesn't need to return or cancel on. However, situations happen as they do, and sometimes customers need to return their orders. Generally the reasons behind this can be narrowed down to a handful of reasons that can be accommodated by other policies that don't require the restock fee. I don't know who you are, or what company you work with. I don't have any of your account information. Without those things, I cannot say definitively what we can or can't do with your particular restock fee. I am sure that we can come up with an option that is better than the restock fee, but cooperation would of course be required. I would urge you to contact our offices. You are welcome to speak with me directly about this if you wish.

Regards,

John Turner
Director of Customer Relations
Legal Advisory Liaison

John,

   There you go stretching the truth again and making more assumptions. How or why would ANYONE try to start a physical altercation with someone over the telephone who lived in another state. That is ridiculous. I recall calling you a con artist and nothing else. You should listen to your RECORDING. I also, did not turn down the opportunity to listen to the recording of the sale because the opportunity was not afforded me. I would be glad to listen to the recording of the sale, the conversation with my father, and the conversation with me that followed. I will leave my email address at the end of this post if you wish to send them.

dirtyharry24@yahoo.com

Sam,

I'm not going to use this forum as a place to argue semantics with you. It is not conducive to why I am actually posting here. You have my contact information, feel free to call if you wish to review the recording of your father's order. Check with your father, he quite adamantly refused to listen to the recording. Maybe he will now deny having said that as well. Dan Campbell is your point of contact on this, as he is over our legal affairs and compliance division.


John Turner
Director of Customer Relations

Here's how this site works. Victims of scammers -- especially those running well-known scams like overpriced toner cartridges -- write about their experiences here. Other people research the number because they suspect that most cold calls these days are scams, and then they get confirmation here from victims who tell the truth.

Scammers catch on to this site, as it cuts into the profits of their scam, so to control the damage they come on here and lie. Sometimes they pose as customers, sometimes they pretend to run some kind of "customer service" by communicating with their victims on the complaint board (LOL), and sometimes they just make out-and-out false claims like "we are not a scam".

The posts for this phone number are a great case study in how this site works and how the scammers respond. And the posts made by the scammers also demonstrate how stupid they think other people are.

You know what? YOU ARE NOT FOOLING ANYBODY ON HERE. But we love to hear from you because it tells us this site is working.

"Telemarketers-R-Scum":

What a hateful, ridiculous name. I know going into this that I'm not going to change your mind about anything. If you think all telemarketers are "scum", you need to seriously look at how you judge people. If telemarketing were to cease entirely tomorrow, do you have any clue what that would do to our national economy? Do you know how many people would be out of legitimate jobs? Are you aware that even places like the Better Business Bureau use telemarketing? I'm on the "do not call list" just like you most likely are, but I don't think you actually realize the importance of the tele-sales (incoming and outgoing sales) industry. That's because scams have caused a shift in public opinion. Blame them, not "telemarketers". Scammers shouldn't even be recognized with a job title.

By posting a comment like the one you have, railing against our company as if we were some fly-by-night boiler room operation, when it's painfully obvious we are not, you are feeding right into the problem...and you don't even care to realize it. Of course we are going to eventually respond to allegations like these. Not because it is hurting our business, but because it's senseless defamation. What else are we supposed to do? Look at the complaints that are mediated by the BBB. We have a great rating. People don't take these complaints to the BBB because they know it won't fly. Nobody makes sure everyone is being truthful on this site, so it's become a refuge for people adamant about getting out of their fiscal obligations by slandering companies. I respect the site owners as this could be, and probably is, a very valuable service, but openly facilitating slander is simply unethical. I truly wish there was a more efficient way to handle these complaints rather than posting, but there are no other options. Beyond offering to send recordings of our order process to your local police department for verification of it's validity, I'm not sure what else to do. I'm going to extremes to show you how wrong you are, but it clearly isn't enough. You just have it in your head that we're out to get you, and there's nothing I can say to deter you from that line of thought. This is an open forum. Ask intelligent questions and you will receive an intelligent answer. There is nothing but speculation in your complaint. You have no evidence, circumstantial or physical, to back up what you are saying. You claim WE are the liars, but we're the ones offering proof to back up our statements. There is a reason for that.

You are so bent out of shape about telemarketing that it doesn't matter what I say here. You will just assume it is meaningless rhetoric. I apologize that tons of scams exist by way of telemarketing, but don't equate us with them until you have some sort of evidence please. That is just common decency. You aren't hurting our numbers since these complaints are only ever discovered after the legally binding sale is made. This forum is simply a source of frustration for me. The people that get on here and post don't have any luck in getting out of their obligations. They get sued, or they get turned over to collections. It's costly for us, and even more costly for them. We don't want to sue people left and right because some knuckleheads lie on this site about how we obtain our sales. You don't see complaints where people say "boy, I'm glad I checked here before doing business with that company", there are only complaints from supervisors that are angry their employees got telemarketed. The employees in turn lie about how the order took place so they can blame us, and the cycle begins. That is why we record all orders...but you don't care about the recordings, right?

In summation,

Just because we sell office supplies through telemarketing, doesn't mean we are a "toner scam". That is all we are trying to say. We aren't trying to fool anyone because we don't have to. We are not a toner scam. If you don't want to take part in a cartridge offer from our company, simply say so and we'll go our separate ways.

John Turner
Director of Customer Relations

John,
People believe this is a scam because of your pricing. Underauthorized people may have ordered toner, but what pisses off the management is your pricing, not your approach. Even if your toner was 150% the cost of "normal," people would not be so bent, but please tell me where HP toner costs $379 on a $1500 printer? Regardless of who agrees to pay it......
Who would be mad about paying you for something that they already need, at a price reasonable to what they are currently paying? Nobody right? People feel fooled over your costs, not your product, and if you were not sneaky even a little, you would be out of business, am I right? The profits are much smaller when you use a traditional sales method.
I have an outstanding debt with you right now, and I would consider paying the restocking fee if the amount was reasonable. Or if it were 25% of my current toner costs, but your invoice was not reasonable. I feel trapped John, I want to pay my bill, but I need to remain true to what is right.

I just had a call from Dynatek Solutions demanding the model number of my printer at my desk.  I was repeatedly asked for the model number on the front of my printer from someone who said their boss needed the number.  I informed them that I don't do the ordering and asked what did her boss want it for. She kept pushing, saying she's not selling, anything her boss just needs the number and was very evasive. I asked if she was from my company (which she obviously didn't know, just the department, because I answered the phone with the department name).  She said no that she was with D S and that's all she would tell me except her name.  I told her our company has people that take care this stuff, which is the truth, so she was absolutely lying, to get the model number of my printer.

XSX,

I have been out until today, I apologize for the delay. I would be more than happy to help you get this figured out. Obviously at some point you will need to contact me directly. Please call the number on your invoice at any time, and ask for me.

There are several components that are going to have huge impacts on the pricing you receive as an end user. The type of printer the cartridge is for, the yield of the cartridge we are selling for that machine, our cost on the item, the availability of the item, the overall demand for the item, and freight costs to get the item to a shipping facility if it is not an "in-stock" item.  I will be brutally honest, we are not the cheapest vendor out there. On some items perhaps we are, though it is doubtful with all of the new online competition. There is always a better deal to be had it would seem, but we definitely strive to maintain what we feel to be competitive rates. For example, one of the more expensive toner that we have is for the Lexmark X646e. It has a list price of $484.99 through vendors such as Staples©, who we've all heard of and trust as a reputable company. I've put a link for your reference.

http://www.staples.com/Lexmark-X644X11A-Retur ... 9259?cmArea=PMM

Now, just because this is the list price of the item it doesn't mean that is the price most customers with Staples© pay. The same logic applies with us. Some customers will be getting a steal when they receive a call from us, and some will have preexisting pricing that is better than our own. In that event, we will attempt to beat the price of your normal vendor. Going back to the example, if we charge $397.00 for a toner of this yield, it would appear to be a good discount from the pricing shown above at Staples©. However, I do price matches on this item for prices that are under 100.00 each, and it happens all the time on all sorts of items. Does that mean Staples© is scamming people? Of course not. "Market Value" is much harder to determine than you might think, since so many consumer's have special pricing with vendors. -This just shows that there is a significant mark up all the way around with laser toner and ink in general. We verify pricing on two separate phone calls, per unit and total cost, allowing a day in between for the customer to review pricing. If they pay less than the price that we quote them, we will beat their supplier's pricing, as previously stated. If the customer agrees to our list price and later finds out they pay less, same deal...we'll match it provided they have verification of the pricing. We wouldn't do that if we were out to price gouge people intentionally. We would stick to our guns and state that you are legally obligated to pay the amount you agreed to, which you are. So to answer your question directly, no, we aren't sneaky..not even a little. I can only recommend that you call in to see what options are available. Like I said, I'm more than happy to try and work with you as long as we can be open and honest, and most of all work together.

John Turner
Director of Customer Relations
Legal Advisory Liaison
DynaTek Solutions, Inc