Sunday, about 8 am, phone rang, recorded message to call Valerie at 1-800-374-8503, hung up.
In December I went round and round with Directv over an HD installaction that they were 10 days late in doing, despite 3 technicians that never showed up when they said, attempting a very poor installation location, finally got it set up, when the tech left my house I turned the tv off, 3 hours later turned it on - nothing. Low and behold direct couldn't get anyone back out for 3--4 more days, in which case I would have to take off work again. I told them they could just send someone to pickup all their equipment. December 2, I switched to Dish and had service by noon the next day. I received a bill for early cancellation and service through December 20th. I have notified them via certified mail regarding the sorry service but further, billing them for the days I waited on the techs to show up because they kept saying they're on the way, storage of their equipment that still has not been picked up, and for damage done to my roof due to poor installation. I have not actually received any reply to my letter, however they did credit the "early cancellation charges", they still want payment for the full month I December. I assume, due to the postings I've read, this is probably what Valerie called for.