800-391-5235

We received several orders for copy toner for equipment we do not have. The company goes by:

 Regional Processing Department, 41538 Eastman Dr, #C PMB 159,
   Murrieta, CA 92562
 Distribution Center, 8936 Comanche Ave, Chatsworth, CA 91311
 National Processing Center, and,
 Phronesis Fulfillment Services Inc, 41840 Davenport Way #B,
   Murrieta, CA 92562   (bank acct no: 1884498750)


No one in our offices gave permission for any toner orders - everyone knows we have a contract for our toner needs. They claim that the store manager authorized the order. We know this to be a lie - referencing our supplies ordering policy.

Received harassing calls from this number.  Told me they were "our toner provider" but are not.

A rep from this company calls us every few months saying that our toner order is ready to ship out.  They know exactly what kind of machine we have and the toner we use.  Our purchaser accepted the first couple of orders, but when they called in Sept., she questioned the rep as we haven't used what was already shipped.  The rep assured us that this would fulfill the agreed upon order, detailing how many we "agreed" to buy.  Now, 3 months later, the rep calls again with the same old story.  Yesterday we informed the rep we had completed the order and would not be ordering again.  She calls again today acting like no one spoke to her yesterday!

We also got scammed by these people.  My office manage assumed they were legit but realized we paid $645.00 for a $100 item.  My plan is to file a complaint with the FTC.

Same story we ordered one toner from them got it in and found out it was a huge mistake.  They called again next month saying the rest of the order was going to be shipped out the following day.  We never placed another order with them they just told us it was to fulfill the rest of the first order. STAY AWAY THEY ARE A RIPOFF!!

Our office manager assumed it was our copy supplier that was calling and ordered toner from them.  They say that she ordered a case of 29, however we wouldn't be able to use that much toner before the machine died from overuse!  They charged us $198 per cartridge and when I looked online they are only $15!  They also charged us $440 for shipping.  We are in the process of figuring out if we have an legal recourse to get our money back.  DO NOT TALK TO TELEMARKETERS!!!

Yes, this company is definitely a scam. Pretty much what the rest of the complaints happened to me also. What they do is call your company, ask for your name, your position and then what kind of toner the company uses etc, etc.  Of course, as an office worker and the person that answers the phone all the time, I know that this information can easily be given out because these are not confidential information.

After a week or so, they'll call you back and tells you that they will be sending you a toner because they forgot to inform you somehow that they changed their price and for you to save a couple of dollars, they will send a toner using the old price. Even if you did not give them the permission because for sure the normal answer you can give them is that the copiers and toners that you have in your office are under contract with another company (which usually is the case in almost all the companies)- still before you know it they already shipped it out to you and when you receive it, the packing slip doesn’t show any prices etc.- then here comes the part where they send you out the invoice and you will be surprised because like in my case, they sent me a toner that actually costs $80+/pc and their invoice to me was $470 something. Are you kidding me…

I actually called this company so many times and was able to talk to their customer service but of course their alibi is that they cannot be of help anymore because if it was already submitted to the collection agency etc.etc, only the collection agency can answer it. When you call the collection agency, they will argue with you and the conversation will just go on and on. I even told them so many times that they are a scam.

They never received a single cent from us and will never be.

Please… to all companies that are getting this calls, please investigate first before falling for this scams. Just want to mention also the company Progressive Business Publications- another company that’s also a scam (newsletters are their products)- same strategy with this Regional Processing Dept. when making calls and getting information –  then they’ll send you the newsletter with 10 pages amounting to $299.00 for 12 subscriptions , then send you invoice then to collection agency- here’s the link for that (http://www.complaintsboard.com/complaints/progressive-business-publications-c115446.html ) ---- I know this is out of the topic but I just want to mention it out there to help out other companies that may be victimized by this scams. Thank you.

That is exactly what happened at our office.  When I answered the phone they knew exactly what the name of our toner was.  I thought they were with the people we got the machine from giving us a deal.  They said one, when I ask the Dr. he said yes so we got one.  Once it was paid they called and said they were sending out 2 more.  I said I thought that was all we could get is the 1 and she said not we had to to complete the order.  So when that was sent and paid for, They called last week and said they were sending out 4 more.  I said we don't want another one and she said this is what would complete the order and I told her thats what they said last time and that we didn't want anymore.  She then offered a 45 day and 65 day payment for them.  I called our place that we got our copier from and they said they get and sell the toner for $70.00, we were buying them for $479.00 that was suppose to be a savings of $89.00.  He told me we were being scamed and that they had to of called first and got information on it, then called a couple weeks later to start it.  I called them and told her I was refusing it, and she said well looking at the notes I don't see where you were upset about it last week and I said yes I was I told her I didn't want it then and she said well you ask about the 45 & 65 day payment and I told her I didn't that the girl that called said it to me.  She said I had to pay for it and I said not I don't I was refusing, she said they don't take them back and I said well then they'll be sitting somewhere but not here!!  So I expect to have it sent also toi collection, but we won't pay!!!!

This happened at our office a few months ago. We are STILL dealing with these people because they keep sending toner and saying its still part of our first order! We already have sent them around 800$ for the first order and REFUSE to send anymore money.. our secretary was new at the time and didn't know that the toner was overpriced in the first place so we decided to pay for that and told them we want NO MORE and to take us off the list. We even offered to ship everything back and just forget it but they won't even agree to that. Its basically been a nightmare and apparently they have been scamming a lot of businesses lately. We are not paying them another dime so they can call all they want, we've set up lawyers and i think its finally sunk in their head that we aren't paying for anything we didn't order. The first order was back in JUNE and its OCTOBER and we are still receiving toner... we couldn't use that much toner in 25 years so why would we 'order' it?? HUUUUUGE SCAM don't buy it

They obviously work on the fact that receptionist won't query them when they say "contract".  When I was made aware of what was happening, I called the number.  Only ever get an answering machine.  Left 4 messages, and finally got a call back.  Lots of spouting of "your contract" etc.  Told them never to call or send again.  All staff have been alerted to this scam.  Toner cartridges retail for $85, this company was charging $349 per cartridge.  I have reported this to both the Federal Trade Commission and Kansas Attorney General.

Same Story as everyone else. They called saying they dealt with sending us our toner, so i bought one.  Then a month later they called saying to order some more on the discounted rate. Ttoal scamm

Same as everyone else, shipped Toner without authorization, no Purchase Order, etc. All toner we get is included under our maintainence contract. Also, $480 for one toner plus $280 for shipping.....how can those people sleep at night!

I received a call from Caller ID: Phronesis. She said her name was Selena and asked what our copier model number was. I asked her for the name of her company and the following conversation occured:

Me: What's the name of your company?
Selena: I'm Sorry
Me: What company are you calling from?
Selena: I'm Sorry
Me: Who are you calling with?
Selena: I'm Sorry
Me: Is the name of your company "I'm sorry"?
Selena: You are a c*unt"
Me: Excuse me?
Selena: You are a s**t
Me: Excuse me, where are you calling from?
Selena: You are a w***e.
Me: Please remove us from your calling list... b*tch.
Selena then hung up.

This company has been calling almost every day for the past 2 weeks trying to acquire our ordering managers # and the make and model of our copying machine. I always try to request we be removed from the call list and to obtain any information I can, but usually as soon as I question the name of the company or ask for a call back# I am hung up on. This is the first time the caller treated me this way. If I had been able to obtain more information I would have contacted the BBB and FTC to report this as a scam.

We are dealing with this company right now and they are telling use that they are going to send us to collections.  I was wondering if they did the same to you and if so what happened or how did you get out of it?

Thank You
Tim

I did some google research and found that I am not the only one to be hunted. We don't have caller ID. I googled the address on the UPS box because there's no company name. I called them at 818-407-8975 and asked that we be put on the Do Not Call List and I told the girl that answered we're also on the National Do Not Call list. We get this call about once a month more or less. A man named Jason called yesterday saying he needed to update our info on the copier and asked what make/model it is. Then he said he's getting me the current price for toner but that it's going to increase soon. I told him we have a contract and our copier is a rental so we get our toner for free. He hung up. Today he called saying he needed to update our info for our copier so I asked who he's with. He hung up. That's when I started researching. This isn't the first time. When I started about a year ago, they said the same stuff and I didn't know any better so they sent some toner. That's when my boss told me we get it under our rental agreement. When I called the number today, the girl answering told me there's no Jason at that office and they only sell to businesses not individuals. It looks like the name changes and they don't want to give any information so as to not get caught.

I received a call from these guys yesterday and was totally confused during the entire conversation. I told the lady, Cindy, that we order through staples. She kept talking about a case of toner for somewhere around $400.. She said they "forgot" to notify us of a nationwide price increase. She made it sound like she was with the Brother distribution plant and that we had ordered with them in the past. I told her that we order through staples and all she said was "I see that." What kind of an answer is that?? Before I got off the phone she said a sales rep would call tomorrow. The next morning I got the call from the rep and I said we would not be needing the toner. She said she would cancel the order and that was the end of it. I'm hoping she really did cancel it. If any package shows up from them I'm refusing it and having UPS send it right back. I will not accept anything from them. They cannot charge me for an item never received.

This scam has been going on for some time, unfortunately a new person in our office answered the call, but did not give out any information on our copier - they had that information - we received a cartridge within the next couple of days, we get our cartridges under a contract and I had just ordered, so it was thought that it was part of our order, yesterday I received a bill for $619.00 plus $84.31 freight - this will not be paid. I am going to try to get a shipping number see what they have to say.  We haven't gotten any follow-up calls yet, but we will see.

From the Federal Trade Commission Website:

You can protect your organization from paying for unordered goods and services. Here’s how:
1. Know your rights. If you receive supplies or bills for services you didn’t order, don’t pay, and don’t return the unordered merchandise. You may treat unordered merchandise as a gift. By law, it’s illegal for a seller to send you bills or dunning notices for unordered merchandise, or ask you to return it — even if the seller offers to pay for shipping. Further, if the seller sends you items that differ from your order in brand name, type, quantity, size, or quality — without your prior express agreement — you may treat the substitutions as unordered merchandise. Unordered services are treated the same way. However, first consider the possibility that the seller made an honest mistake.

www.http://business.ftc.gov/documents/bus24-avoiding-office-supply-scams

Regional Processing Department called our company saying there was a price increase on our toner. since they did not inform us of this increase they had two toners for us at the old price. I was in a hurry that day and didn't remember seeing the toner in the supply cabinet so I said ok. Well the toner arrives and the president said why you order those toner for that price. I explained only to go on line to see the exact same toner sold for $15.00 to $9.00 not the $137.00 they were charging. Tried calling to get a RMA only to get an answering machine...

Same people sent me a toner cartridge unauthorized and a bill a week later.  I buy my toner cartridges for $86 at Office Depot.  They sent me the same cartridge for $797 plus $134 for shipping.  FTC says unauthorized shipments of product should be considered a gift.  So I'll just keep it.