This "Leading Edge" company calls everyday. When I pick up, there is a recording saying "Hello, this is Michael Cunningham. It is important that we talk to you. Please call my number at 1-800-608-5423." I have tried to dial them back to inform them that they are calling a corporate office, and to please remove our number from the list. I was very polite-as always, because I am at work, and the phones are my responsibility. When I give them the numbers that pool into my phone (as a receptionist, I have 3 lines-which the gentleman said "man-that's alot of work, and is going to take a long time to look them up"), they say they cannot locate the numbers in their system, and there must be a number that I am not giving them. I inform them that there is not. They then tell me, to call them back if we get another call. I checked with our Business Phone Provider and made sure that those were the only three numbers that reach my phone, and they are. So, today when I get the call, I immediately call them-as they requested. I get someone else on the line, and they are, again, not very polite. I have to go through giving them all three numbers again. The lady then states that she cannot locate them in her system (surprise-surprise). She then says, are you sure we are not looking for you? I almost lost my cool then-but calmly told her-I'm absolutely positive that your company is not looking for my company-as we are a corporate office for Air Conditioning Systems. She then stated that if we got another call to call them back, and she would get me to the IT department. So basically-the call was pointless, I asked her if she could go ahead and transfer me to them since this was my second call, and everytime they call me-it takes away from me answering one of our Customer's calls. She told me to hold, I got silence, one busy signal, a couple of rings, and then click-apparently she hung up on me. Giving them the benefit of the doubt, thinking maybe they accidentally disconnected me, I immediately call back, and I asked for the gentleman's extension, he was very rude and wouldn't give it to me until he had my name...this was new. I gave it to him-but he never gave me his extension. I explained the situation to him, and asked to be put through to IT. He told me to hold, and I got music this time, then silence-I was let go again. I call back, and now I am pretty frustrated and when the next guy answered, I was very straightforward and super professional. I asked for his name and extension. Told him the situation. I again had to give them all three numbers. Again-not in their system. I tell the gentleman what happened and that I was told that I needed to talk to the IT department, but everytime I requested to be transferred-the people hung up on me. He told me he would look into the situation, and put me on hold. All the while-I'm having to answer the phones for my company...this is getting ridiculous. He finally gets me back on the line and says he is having his supervisor look into the numbers I gave him. That was fine, I told him I would hold, thinking finally to get to the bottom of this. He comes back-and tells me that the numbers I gave were definitely not in their system. I then asked for the IT department. This is where he gets rude... He said he couldn't transfer me due to the fact that they were not allowed to transfer me there...WHAT? I asked him-why then did the others tell me that was who I needed to talk to and then try to transfer me there??? He says "Mam, quit talking and just listen to me, I have a really bad toothache right now." I think, Oh my goodness, is this for real? I explain to him, that maybe I should run this by our legal department (yes we are that big of a corporation-worldwide), and he tells me..."Mam, that sounds like a threat." I say no, I'm not threatening, it is my company's right to know what calls are coming through, and if they are a debt collection agency then that would be our account payable/receivable and legal departments. (why does it bother him so much if his company was not doing anything wrong-if they had nothing to hide-he should have been fine with that) He then states that he will contact the IT department himself and have us removed from the list... My thought is-wait a minute-didn't all the people form his company tell me I wasn't on that list???? If I get another call, I think I will let our legal department know.
1st Day…Spoke to Lee William Demorrie-ext 1559
2nd Day 1st two Calls-didn’t get an extension.
3rd Call-ext.1851