800-798-8393

This number is a big computer scam: my computer froze and a window appeared on the screen mentioning fraudulent activity and asking me to call technical support (this 800 number) to fix the problem. I called and they explained how my computer had probably been hacked (how ironic!). They then went into my computer to "fix it", until they tried to sell me a $99 "lifetime protection". When they started insisting on getting my credit card information, I realize something was off, but I also realized they had kept me on the computer long enough to actually hack it!!

Last night my iMac had the Safari open issue and I saw the pop up MSG said call this 800-798-8393 as apple support. When I called it, she asked me to allow her to access my iMac. When she asked my name, my social security number, and my date birth, I realized this is a scam ! and I turned off my computer right way !
I believed hundred thousands peoples been treated by this scam. How come FBI don't take any reaction ? Or they just don't know it ?

Same thing just happened to me!!! I called ad gave them access and when they tried selling me a $200 plan I hung up immediately. What did you do after? Is your computer okay or did you have to do anything since you gave them remote access?

You got a deal at $99.  They wanted $199 from us.   There should be a law . . . that works.

Someone took control of computer. Wanted to charge $360.00 to repair it. Told them to FO. Rebooted. Works fine.

Paid Apple $29.99 to remove the malware these thieves planted, after they offered to fix for $300.00.  Will hard shut down in the future.      

Same thing happened to me. Thanks for info here. I jumped off the line asap. They said they were apple.

It happened to me. I called and it didn't seem right so I hung up.  I turned my computer off and it won't turn back on.  Help!

When it comes up, you cannot of course do anything with Safari in my case so here's how to delete it:

You press your return button which closes it for a second. If you wait too long however it just returns so:

Step one, move your cursor which still works to the x in your tab just below the address screen. You can't click on this yet.

Step 2, press the return button which causes the box to disappear for a second.  At that point, double click your mouse or your track pad so the cursor presses the X and the entire obnoxious page will disappear.  It only takes a matter of seconds and you don't have to restart.

Step 3:  if you want to phone the number and waste their time so it costs them money. The longer you keep them on the line, the more money it costs them.

Step 4, Never ever accept their services.

I actually paid for the service

I got the same problem this morning at 8 AM, and I was still in bed, so couldn't really think about bad things. Suddenly Safari stopped working. I restarted my Mac but it didn't help. I couldn't access the browser. Then I called, and "technician" instructed me to force quit, then turned on with holding the shift button. Then he asked me my address and email. I told him everything, then he put me on hold for 5 minutes. Then he got accesses on my computer screen. He told me to download application for chatting with him. Everything looked like it was a real technician from Apple. But then he told me that my computer was hacked and other people could access my bank informations and showed somethings on my screen. Eventually he got to his point: he wanted me to buy antivirus, and gave me local store, also he gave me another option: to buy the product online! That time I realized that it was scam. So don't call there guys. Just force quit Safari!

By what they fooled you into doing, they have complete control of your computer, and all of your information.Get your computer fixed by someone who is reputable, and good luck!

I have Been having the same problem for 2 weeks but did not call the number as I figured it was a scam. I am rebooting my computer and hopefully like Louis everything will be fine.

Run your own virus & malware scan- just to be safe.

If the scammers accessed the computer, they probably did one or more of the following:
Since• Disabled the anti-virus software
• Added nasty malware to the computer
• Copied the Contact List (so they can spam/email your soon-to-be ex-friends)
• Copied any financial data or passwords they could find
• Compromised your ID
• "Zombied" the computer, so it would respond to THEIR commands sent via internet
• Deleted some important files
• Asked for money to repair the damage they caused

What can you do immediately after such an attack?
1.  Pull the cables on the computer, so it cannot access the internet.
2.  Change ALL  passwords stored on the computer
3.  Run FULL malware scans on the computer, in "SAFE" mode!
4.  Change the passwords again, particularly if the malware scans showed anything
5.  Inform your bank and credit card companies
6.  Sign up for credit monitoring, and check the status frequently
7.  You may have to bring the computer to a local repair shop, and tell them the story.
8.  Tell friends what happened, so they can be aware of strange emails from you
9.  Plug in the cables only AFTER all the above have been done
10.  Change the passwords on all online accounts.  Even better - access a "safe", uninfected  computer, and chance your online account passwords RIGHT NOW.

You fell for one scam, and might be susceptible to others mentioned on this site:
http://phonehelp.2truth.com/facts_rev.html
Read that info to educate and help protect yourself!

Honest computer companies do NOT cold-call people, or cause popups from websites to tell them their computers need fixing!

Some scammers even have websites.
Read the info at these links.
http://news.softpedia.com/news/Cold-Call-Tech ... on-150170.shtml
http://www.consumer.ftc.gov/articles/0346-tech-support-scams

Lesson:
If your computer needs fixing, bring it to a local repair shop

Remember to return here, to 800notes.com, after you look at any of the information at the above sites, either to post more information, or to let us know you avoided the scam or fixed the computer correctly.

The same number popped up on my computer screen. As soon as he said I need to see your screen, i said I'll call back, I'm backing up my Ipad. Apple doesn't get viruses, like iBM platform machines, soI knew it was a scam immediately. I' ve let Apple in, but, I've called them, who I know it was truly apple.

On 1/26/15 - a message popped up saying there was a security issue and to call Apple right away at this number.  I did not respond because that is an unusual message to receive from Apple.

If you gave them control of your computer they likely planted malware on it... I'd shut it down and bring to Apple if you're not comfortable, which I suspect you aren't given you gave them control of your machine (NEVER do this unless you know the person), with doing a complete reinstall of the Mac OS.

JP