800-961-8354

This number is linked to Paradise Destinations in Florida.  They are selling vacations.  I was called by them and told I was preselected and had won a vacation.  I didn't of course but was properly explained all the details and that I was being discounted and the cost was considerably less for me to stay at one of 3 hotels in Cancun Mexico.  I never reply and I guess I left my brain at work and did and gave my CC#.  I got all kinds of details of what I had bought and a website and a res. # and confirmation emails and such.  When I tried to call though, I panicked.  Noone is answering any of the numbers: 1-800-961-8354 or 1866-760-1843 in Canada where I am.  My MC is billed by Paradise Destinations.  They are a marketing firm for Sunset Dest. I believe, also called Cancun Vacations if I remember correctly.  I did get a call finally from Arturo at his desk in cancun working with a marketing firm there and he had all my info. on file and reassured me that I indeed have bought a 5 day stay at one of the Sunset resorts in cancun.  Hurricane Dean just passed south of them and they all for security reasons were not at work apparently.  I am not totally convinced yet.  confirm. to come by mail-7 bus. days--i feel stupid and have never fallen prey to they telemarketers b4.  I have been stressed to the max, was thinking of escaping to Mexico this winter so the call was timely and this is how they get you!!  It isn't a scam, it is a well developed marketing plan to get people to come to yes, their time share and buy.  I probably won't be able to get my money back but it seems legitimate and I will most likely go.  Look for my comments on TripAdvisor in months to come. Aug.22 07 is today

IT'S A SCAM! DO NOT LISTEN PAST HELLO TO THE PARADISE DESTINATIONS CALL!
I had the same thing happen by the same company. I'm livid! In my view it is a scam. They outright lied to me. I asked them many many questions figuring I'd cover all possible concerns. I've never lasted more than 5 seconds on one of these calls either. But, they hit me at an odd moment of weakness.
I confirmed with three people - three of their people! - that it was all inclusive. The package I received said it is not. Their response was that I didn't confirm this with the taped "verifier". Why would I? This was the first thing all three people told me. I had no reason to question that part of it.
I was also told I had a choice of four hotels. The package says only two.
And I specifically asked the rating of the hotels and was told "5 star plus". This is an outright lie. Ratings I'm finding, other than on their site, are 2 or 3 star max!
Lastly, I told them I did not have access to internet while on the phone with them and didn't know the price of airfare to Cancun by itself - I had always booked as a package. They put me on hold and came back with "we've been getting our Canadian clients $4 - 450. We offer 40 - 50% off the listed price. And we encourage you to book through us to ensure the best prices". Well,it's a lot more. And I'm now told by the reservations people that after my call (and perhaps a few others) they are no longer allowed to say that! It's a lie!!
THIS 5 DAY TRIP WILL COST ME TWICE AS MUCH AS ANY 7 DAY PACKAGE! AND I HAVE TO SIT THROUGH A TIMESHARE SESSION ON TOP OF IT!!! This is the only thing I was advised of correctly on the phone.
IT'S A SCAM. DO NOT LISTEN PAST HELLO ON THESE CALLS!!!

My 80 year old mother was called yesterday and told she won a vacation.  She had filled out something in Macy's 6 months ago so they got her phone number.  It was the Sunset Group and two women were on the phone with her telling her stories of vacations and cheap airfares.  She was confussed (she's 80) and gave them her CC info.  I called the 1800 number right away and did get to speak to someone, but of course, all managers were in a meeting.  I explained that they were taking advantage of an old woman and i wanted a refund for her.  I was speaking to Gilbert and he said it was not refundable.  I know that Mexico has a 5 day period to cancel but they said thats just for time share, not promotions.  How can they get away with this.  There are laws and restirictions on american telemarketers.  How do we stop foreign telemarketers.  I will follow up by making a PROFECO CLAIM.  This is like their better business buro. I will also post on web sites like this and continue to speak with them.

Did you make the trip.
I just bought the Paradise Destinations package. I received the info packet yesterday in the mail. Since there was not any real information I went to the web to find out more about my vacation and realize what I have done. Everything I have read on this web site is true.
Have you taken the trip yet, and is it work spending more money on airfare or should I just write this off to stupidity and go thru a travel and start over?

Hello, thanks for your report, I am the manager of the quality assurance department at Marketing 4 Sunset group, and affiliate of Cancun Travel unlimited.  This offer is definitely legit, we want you to come and have a great vacation experience.  Regarding your comments about our customer services department not being answered, I would like to let you know that we have a 98.6 % level of service,  this number monitors all of the factors of an inbound call room, (hold times, one call resolution, etc.)  Since our offices are close to water we do get evacuated during hurricane threats.  Hope you feel confident about your purchase and if you require any further assistance please don’t hesitate to contact me at dzambrano@sunsetworld.net. Thanks for your time.

Thanks for your report, my name is David Z and I am the manager with Quality Assurance. I would like to give you some information regarding your mother’s trip.  We have no age restriction since many people that age like to travel.  We are definitely willing to take her reservation, when she is ready to make it; I don’t feel your mother was scammed since this offer is legit. Regarding the cancelation all of our (discounted) packages are taken out of inventory at the moment that they are sold, and are sold non refundable (perfectly legal).  Just like any clearance sale at a major department store.  

All of our customer services agents are equipped to handle your case and are constantly monitored to assure a high quality in our services.   We at Marketing 4 Sunset Group want to expose our hotel group and gain a positive word of mouth advertisement from you and your family, even though our packages are sold non refundable we understand that sometimes unexpected things happen, that is why we work very hard to satisfy every customer case by case, and do the right thing.  

Please contact me if you require any further assistance with this issue at dzambrano@susnetworld.net.

i was promised by a man named albert navarez who works for paradise destination, that i would receive an all inclusive trip to cancun for a payment of  $598. He also said that this was a promo offer with the grand opening of a five star hotel and all i would have to do is sit in on a 90min tour of the new resort. After a one hour conversation with him reassuring me that if i ever had any questions or concerns that i could reach him personally @ 1-800-961-8354 ext 6308. Upon realizing that there was a potential scam going around i called and apparently the 6308 ext does'nt work not only that but Mr. ALBERT NAVAREZ does'nt take phone calls, but it's okay he's going to call me back.(i'm not holding my breath)So relesing that i probably had been scamed i ask just what exactlly i had bougth for my $598, they said 5 nights at the resort, no airfare, no all inclusive and i would have to pay additional $99 a night to upgrade. Bottom line is i will not recevie the all inclusive package i was offered for $598. (SCAM)

could anyone do something to stop these azzholes.

i too have signed up for package and now extremly worried that it is not all inclusive as i was told as that is one of the reasons that i went for it. having the children i thought it would save us money. i havn't booked a date yet as i am still trying to find the air fare. i was told that i could get flights for around 200 pounds and that the agents of sunset could help me get those flights. i have since found out that they can't assist in finding me cheap flights and it is aroun 450-500 for one flight!

I received a call frm sunset group n was offered $2600 towards a trip. They listed for hotels n told me i would the royal treatment. Not only tgis but a bonus trip to Orlando n Daytona....well although my kids were excited when asked for my credit card info so they could "register" me i purposely gave them a card that was maxed out and asked them to run it through four days frm now. This would give me time to research them before going ahead with it. And i am so thankful to all of those on many sights who've posted their experiences saving me the pain of getting scammed. I'm going to call Mastercard asap to let them know NOT to release any funds to these criminals! Wow...close call. Beware Sunset Group is still in business!!!

This 90 min. presentation does last for hours.
as outlined in the agreements, the travellor only needs to stay for the 90 min.
RIGHT.

I have received a similar call from paradise destination and promised to get the information in the mail.  Two months later I am still waiting.  Have you been able to get any information and if so how did you manage.

I do feel really stupid. I can't believe I fell for that. They called me too, and since I had just entered a contest for a trip to Mexico I thought it was them. But I was wrong. 1 800 961 8354 is a scam. M4Sunset is a scam. They promise an all inclusive trip (or two in my case) for two. It is not all inclusive, it doesnt include the airfare. I was promised a trip to Cancun and a trip to COsta Rica, I specifically asked if the airfare was included and they said not for Cancun but yes to Costa Rica. WHen I call their customer "SERVICE" (if you can call that service) number, guess what? None of the trips includes airfares. It's a big fat lie. I also talked to Gilbert, the big liar. He promised to listen to the recordings with me tomorrow, but not today, for some reason. They will probably erase the part where they told me Costa Rica included the airfare. If I even get a hang of that "Gilbert" tomorrow. I really doubt it. DONT FALL FOR IT, DONT GIVE AWAY YOUR CREDIT CARD NUMBER. I'm really hoping visa will do something, since I pay for the insurance. I called them today and they said the transaction went through already, but that I can still contact the "seller" and try to get my money back. If that doesnt work, visa will still do something. Not sure what. I hope I get at least some of my $598 back.

Hey guys... oh my god I'm so disappointed. I fell for it... gave them my credit card... and what's more I had a date with an amazing girl and was late because I was stuck on the phone with these people. I was hoping maybe I could take her with me... I was promised to have a confirmation e-mail in 24 hours... nothing yet. I did contact VISA... they are looking into it. Thank god I'm not alone!

Hey, the exact same thing happened to me. I fell for it too and bought a Cancun vacation. Did you go? Is it legit?

hey i just got a call from the same guys they said that i won a two trips and all i have to do is sit and listen to then for 90 mins and the trips are all inclusive. but i thought about it and gave them a mastercard that i did not put any money at this time , i told them that they would have to wait until i get paid then funds will be availble, im glad i did too because i called a friend he told me STOP STOP STOP go online and check and it sounds too good. i have never had a vacation in my life and i would love to but now im sad reading this about them i wish that people like that would stop and think how wouild they feel if someone did that to them or there loved ones.please more  info if you have more thanks a friend cedar.

im sick about this call it cost me airtime mins and they mad it sound so good i hope they all fry for what they have done to all the people they called, thats just wrong STOP THEM NOW PLEASE i almost fell for it. they realy make you think that you won something but you dont! you are realy just the lucky guy/girl that they scam! damn them dont fall for there crap please HANG UP NOW!

If you have fallen for this scam simply charge it back , phone up visa and tell them you noticed a charge you did not make. lie. They lied to you to steal your money basically so just lie right back. This scam is so old. Visa is not the police , dont feel bad lying you arejust getting your own money back from the people that stole it. The more people that do this the quicker these guys get shutdown, as visa will get suspicious of them when too many people charge back , they realise its obviously not the people its the product. In order to bill using visa you need something called a merchant account , in order to keep your merchant account you need to stay under a certain chargeback rate , meaning if enough people chargeback , they lose their ability to charge people using visa = the end of this scam.

I too got a call from Sunset group and bought the package for 598 USD (6 days 5 nights in Cancun + 5 day 4 nights in Orlando, Florida). They did say that the package only includes hotel accommodation and two adult passes to Disney.

I tried calling the 1800 number, but nobody answered. However, I was able to get a hold of them 10 -15 mins later. The lady did have all my details when I gave her the reservation number. So considering all that, I will just be watching out for the quality of the resort rather than anything else.. I knew what I was getting into in the matters of air transportation and other associated costs (about 170 USD including processing fee).

I have also started a paper trail with my credit card company, so in case anything goes wrong I am in a good legal position to dispute the charge.. If it is a decent accommodation, it is definitely a good deal.. Has anybody been there before?

This is a scam.  VIsa will not help you either even if reported immediately.