855-280-0768

Was given this number at the AT&T store. It was from a contacthelp.com page the store rep printed out for me. It was suppose to provide help with Yahoo Email. I called the number and it turned out to be a computer scam. Supposedly, you are talking with someone from PC Update Support out of Newark., Delaware. When I later inquired as to where they were (spoke with 2 individuals), they said they were in India. I told them my problem, He said he would need to log into my computer. Stupid me, actually gave him access. I had recently done it with the printer company, so I thought he may be legitimate. Turns out these guys weren't going to help me at all! They tried to tell me my computer was infected with a trojan virus. They showed me a page of what apparently was numerous attacks on my computer. They also showed me the Wikipedia page on the virus and the pcupdatereport.com page. They claimed that for $299, they could immediately fix my problem. He pulled up a notepad page and wrote down what they could do for me. When I tried to copy the page, they blocked me out. When I asked why my virus software didn't catch it, they could not explain. I told him I would not do it, as I was skeptical. As I blocked him from my access to my computer, he became somewhat belligerent,

I needed to add to my last message that when I had my computer checked, nothing of what was claimed to be wrong with my computer was wrong. Also, the pages they showed me from the internet were not actually pulled up on my computer. Somehow, they projected it onto my computer screen. Also, they show a 2nd number on the PC Support page on the internet----800-896-8394.

I have the same experience. The service from this phone number is a scam. A guy asked me $300 to fix my computer and my computer is perfectly OK. He told me my computer have virus because I have "Foreign Address" "Established" by running "netstat". He said only MicroSoft guy can clean it for you. He offer to contact MicroSoft technician. I said no. He lowered the price for $150.

I had the identical problem. After I told him I wouldn't sign up he disconnected from me. I'm wondering if they somehow downloaded information while in my computer?

They very likely installed malware that will allow then to access your computer anytime you are online. They can see logins and passwords you use for websites, any credit card numbers you use for online purchases and banking information if you do online banking.  Do not go online until you have had the compuer checked for malware by a technician your trust.

Had the same problem. I was having an issue with Microsoft Hotmail and did online research. One link mentioned a toll free number for Microsoft Hotmail. Stupid me didn't research the number and gave the purported Microsoft technician access to my machine. He ran some programs like netstat through my PC and showed me a black screen of code that mentioned the Zeus Trojan. I asked many questions and wasn't really happy with the answers. I agreed to let them work on my machine because I have experience with other folks (e.g. Dell, my employer's IT staff) fixing things remotely, but I felt uneasy about the whole thing (so many red flags!) and shut my computer off before the second technician was supposed to fix my problem. The second technician kept calling and calling (because I disconnected) - I didn't pick up, but then after two calls I picked up and yelled at the guy not to do any work. He claimed that he didn't start any work, but I'm terrified they downloaded my whole hard drive while I was discussing the issue with them on the phone.

After I turned my computer back on I backed up my documents and reformatted.

Then, after I reformatted and wiped the machine clean, I changed my user names and passwords. I also placed a fraud alert w/ one of the credit agencies, but am terrified it's not enough.

8552800768 i got this # off a repair your canon printer discussion board as helpful to fix the printer.
They wanted access to my computer. I got suspicious since I am sure it is a printer/printhead and not computer/software problem.

If the others reporting their experience indicates a scam, then my experience is consistent.

Wife was trying to get help with Yahoo Mail and searched for phone numbers to contact Yahoo. This number came back as toll free in one of the searches. The tech tried to convince my wife who was dealing with them that we had BAD things remotely accessing our computer, keyloggers,etc... She thankfully handed the phone over to me as things started to seem complex and fishy to her. He tried to convince me that only microsoft could fix our issue and that they needed to change our ip address. I could take it into the microsoft store (never heard of microsoft store) and could get it fixed for $350, which included no support once I walked out the door or I could have him transfer me to microsoft and they could fix it by accessing my computer remotely for $250, which would included a year of support.

Needless to say this is a scam, I immediately shutdown my computer to stop any malicious behavior they may have started and ran a full security scan on my system. I was lucky they didnt finish their scam, but Im sure other have not been.

Just additional information: The subject we spoke to sounded like he was from India. If you find this information out after you gave money to this company, I would contact your local police department to file a report, then dispute the charges with your credit card company.

Similar story. problems with PC Update support group and Maven Infotech.PVT.LTD.

This number (855-280-0768) was listed as the number to call for Google email problems. The tech signed on to my computer with a remote access site and began to show me that my computer was compromised and probably hacked by someone who wanted to obtain my passwords, account numbers, etc.  He asked me to hold and said I needed to speak to his supervisor as this was high level issue. The supervisor reiterated what the tech said and suggested that he connect me to a "Microsoft certified technician". He went through a serious of checks on my computer, told me I had a Trojan horse, went to Wikipedia and explained the definition, said that my IP address was stolen and accessed several times beginning a few weeks ago.  He even said that the hacker was trying to prevent him from looking at my computer as we spoke. So the "Microsoft tech" gets on the phone and wrote on the computer notepad that he could fix my computer for me for $260 or $399 if I wanted to include all the computers in my house. I was suspicious from my initial "hello" with Scammer #1 so I asked this Microsoft Tech if I could call my IT rep from my office and see if he thought this was the right thing to do.  Two minutes into the conversation after I connected the call, my IT rep said, Do not give this guy a thing, this is a scam, hang up.  The tech was minimizing everything on my screen as he was saying this and basically said "good luck" and hung up.  I then ran a Trend Micro scan on my computer and zero threats were found!  DO NOT WORK WITH THIS COMPANY!!!

This is a scam, the same thing happend to me.  I called the hotmail SUPPORT number listed through a google search for MSN Hotmail.  Somehow they got their number in place of MSN's number.  DON'T CALL THIS NUMBER, THE IDENTICAL THING AS STATED ABOVE HAPPENED TO ME.

scam operation out of india claim that your pc is infected or whatever and want you to share your pc with them on www.sharemypc.com or pay microsoft 139 to fix problem when it has nothing to do with microsoft

This exact same event happened to me last weekend.  At&t store gave me a Yahoo phone number for email support.  "Yahoo"  told me I had a Zeus Trojan horse and  connected me to PC Update  Support at 800.896.8394. Told me I had to use a certified Microsoft shop to get rid of the horse.   For $350 they would rid me of the horse and for $150 they would load up Microsoft Essentials for 3 years.  Microsoft Essentials is free to anyone, anytime.  They didn't want a credit card but wanted me to sent a check to their address in Newark, DE for $500.00.  Even wanted to know the check number.  I thought that was strange, but then again maybe the CC companies are on to them.  Obviously the check won't be sent.  I had my local  IT people clean everything up Monday to make sure there were no "remnants" of PC Support.  I plan on contacting the NJ Attorney Generals Office and follow up.

Same problem happened to me. Started as a call to Lexmark from number i found online. Got suspicious and turned computer off before they were able to finish. I hope they didn't get anything from my hard drive.

i would sincerely like to mention over here to my folks that its really unfortunate  for them to experience such kind of things. PCUpdate support is actuallyt the best online support company i have come across. not only they resolved the problems that were there on my computer they cleaned it up for me and my computer which used to take ages to start was suddenly running quick.
i am really impressed by their services and i would recommend them to one and all. Esp the guys named Andy and Russell, they were beautiful to work with, really patient and cooperative.
i am a very happy and a satisfied customer. paid $499.95 for 2 pc and 1 year support with them and i am enjoying every bit of it. everytime i have any issues or my wife has any problem connecting to her email account we go ahead and call them on the no : 800 896 8394 and ask them to connect us to Russell. he is a gem of a person.
God bless him and god bless PcUpdate support. you guys are magicians.

here is a happy and satisfied customer,
Josh hammond/ Marisa hammond

I would sincerely like folks to know the above person is a shill for the scam! He's a happy customer because he and his friends Andy and Russel scammed you for 499.00 and probably got access to all the passwords and information on your computer or turned it into a spamming zombie or even both!

I would be highly impressed and happy if everyone would run and not walk away from scams such as this! It would also make me happy if folks would turn them in to the FBI,FTC,State Attorney General and the FCC..  It would also be a good thing to make contact with those folks who gave this number to them as seen in the above posts and let them know what happened along with notifying the real support of those company's! Change all passwords if you let these guy's touch it remotely!

Its a real gem to know that no one should touch your computer except you, a real live tech or the computers manufacturer and/or Microsoft itself.  

Here's to having a happy computer and giving these scams no money!

Tamianth

It is a scam:
http://www.darkreading.com/end-user/security- ... antiv/240001025
"Phony AV scammers posing as Microsoft dialed the wrong number when they inadvertently phoned a security researcher at home -- who exposed their obvious lack of technical know-how"
http://www.youtube.com/watch?v=jb69H7l0vJA
The Breakdown of a Fake AV Scammer

I received a  call last night from Maven Co. I went through all the above comments> I had my doubts and  stopped payment on my  Visa card. I then called the phone number for support. 1 510 926 4561. I told them What I had done, stopped credit card. I was assured the company was not a scam. By the time I was done talking to the tech I was still not sure. They are going to call back tonight for my decision' I paid $177.00for the removing the bad programs and installing Windows Fire wall.
I am not sure what to do at this point. I changed my computer password, but should I change my credit cards, my email password??? Any help will be appreciated.
   [removed]@cox.net.

Didn't you read DaFox's post directly above? Its a scam! And yes, you need to contact your bank & CC about this!  And posting your email is  not the thing to do! This is how scammers, phishers and the fraudsters get your email!  

Read his post and do read the links he gave!  Then file reports asap!

Yes, if you do on-line banking you need to change every password and ID you use for banking and your credit cards.  And change your e-mail password.

Take your computer - the box, not the keyboard or display - to a reputable local computer place.  Tell them what you did.  They can figure out what the scammer did to your computer and un-do it.  

My neighbor fell for the scam, too.  Her caller had turned off her anti-malware program.  They never did figure out what else the scammer did. My neighbor replaced her computer, just to be safe.