855-293-0942

This is an apple support scam selling antivirus

scammers ..they are try to make people fool by showing non existig  problems

They installed trojans on my Mac in pretense of helping me transfer data from one kindle to another.

How did you pay them?  File a fraudulent use report with that method.

the are accessing the computer remotely and installing WEBROOT.... seems legit until problems continue to arise and they need to "HELP" you out

I THOUGHT I was speaking with Amazon to get help with my Echo Dot. The man I spoke with said he worked for Amazon so I let him access my computer (stupidly!!)
Then he said I had a virus and tried to sell me protection for &149/year. I asked him again if he worked for Amazon and he said he did. I told him I was going to check his phone number before  I bought anything from him. He said I didn't have to do that. But I said I'd.call him back IF I found he was legit - but he wasn't!!

>>  I let him access my computer   <<

Since the scammers accessed the computer, they probably did one or more of the following:
• Disabled the anti-virus software
• Added nasty malware to the computer
• Copied the Contact List (so they can spam/email your soon-to-be ex-friends)
• Copied any financial data or passwords they could find
• Compromised your ID on Facebook or other social site(s), and perhaps on shopping sites.
• "Zombied" the computer, so it would respond to THEIR commands sent via internet
• Deleted some important files
• Asked for money to repair the damage they caused

What can you do immediately after such an attack?
1.  Pull the cables on the computer, or otherwise disable it, so it cannot access the internet.
2.  Change ALL  passwords stored on the computer.
3.  Run FULL malware scans on the computer, in "SAFE" mode!
4.  Change the passwords again, particularly if the malware scans showed anything.
5.  Inform your bank and credit card companies.
6.  Sign up for credit monitoring, and check the status frequently
7.  Backup non-executable personal, data files to an external storage device.  (Executable files might be infected).
8.  You may have to bring the computer to a local repair shop, and tell them the story.
9.  Tell friends what happened, so they can be aware of strange emails from you.
10.  Connect to the internet only AFTER all the above have been done.
11.  Change the passwords on all online accounts.  Even better - access a "safe", uninfected  computer, and change your online account passwords RIGHT NOW.

NOTE:
If your computer set a "Restore Point" while it was infected, any "System Restore" you make will re-infect your computer.  Suggest you delete any potentially infected restore points and avoid setting such restore points until after your computer has been thoroughly cleaned!

You fell for one scam, and might be susceptible to others mentioned on this site:
http://phonehelp.2truth.com/facts.html
Read that info to educate and help protect yourself!

Honest computer companies do NOT cold-call people, or cause popups from websites to tell them their computers need fixing!

Some scammers even have websites, and falsely advertise they are associated with popular software packages or computer companies; so do NOT believe a "we will fix your computer remotely" site, and allow them access to your computer!

Read the info at these links.
http://news.softpedia.com/news/Cold-Call-Tech ... on-150170.shtml
http://www.consumer.ftc.gov/articles/0346-tech-support-scams

https://www.microsoft.com/en-us/security/portal/mmpc/shared/ransomware.aspx

Lesson:
If your computer needs fixing, bring it to a local repair shop

~~~~~~~~~~~~~~~

Please reply to this post, to let us know you read it, or have taken suitable actions to protect yourself.

I got the number from a rep at CBS Access because he said I signed up for this streaming channel via ROKU ... I thought I was talking to Roku rep...I wanted to update my debit card acct because the card date has expired  so after I gave them my new debit number then they tell me my ROKU device access will expire  in 2 days because I needed to upgrade.  It would cost $99 a month or I could pay a one time fee of $199.  It was then and too late that I realized these people were scammers!  Of course I couldn't get access to my device after wards because they had my info...I researched looked up ROKU phone number and it was
816-272-8106. Authentic Rep walked me through steps to setup new ROKU acc.; I  had to change pin and password.  This rep told me that they never ask for password or Pin # and not to provide anyone with that info.  Now as soon as my financial institution opens this morning I am requesting that debit acct be shutdown and get another new debit acct card.  This is a headache and don't talk to anyone at the 855-293-0942 they are SCAMMERS!!!

Scam! Pretended to be Roku Support. Same as everyone else. Installed malware or viruses on my computer. It crashed. So far they have taken money out of my account twice. I have to wait for the weekend to be over before I can get ahold of my bank to have them blocked and dispute them. So far there have been 2. Probably will be more before I can get them stopped. They pretended to "help" me. If someone is asking for a credit card or bank information check them out first! I called them.  They have fake websites up as technical support contacts

Doesn't your bank have a 24 hour customer service line (especially for fraud)?  Check their website.

>> Installed malware or viruses on my computer.   <<

Since the scammers accessed the computer, they probably did one or more of the following:
• Disabled the anti-virus software
• Added nasty malware to the computer
• Copied the Contact List (so they can spam/email your soon-to-be ex-friends)
• Copied any financial data or passwords they could find
• Compromised your ID on Facebook or other social site(s), and perhaps on shopping sites.
• "Zombied" the computer, so it would respond to THEIR commands sent via internet
• Deleted some important files
• Asked for money to repair the damage they caused

What can you do immediately after such an attack?
1.  Pull the cables on the computer, or otherwise disable it, so it cannot access the internet.
2.  Change ALL  passwords stored on the computer.
3.  Run FULL malware scans on the computer, in "SAFE" mode!
4.  Change the passwords again, particularly if the malware scans showed anything.
5.  Inform your bank and credit card companies.
6.  Sign up for credit monitoring, and check the status frequently
7.  Backup non-executable personal, data files to an external storage device.  (Executable files might be infected).
8.  You may have to bring the computer to a local repair shop, and tell them the story.
9.  Tell friends what happened, so they can be aware of strange emails from you.
10.  Connect to the internet only AFTER all the above have been done.
11.  Change the passwords on all online accounts.  Even better - access a "safe", uninfected  computer, and change your online account passwords RIGHT NOW.

NOTE:
If your computer set a "Restore Point" while it was infected, any "System Restore" you make will re-infect your computer.  Suggest you delete any potentially infected restore points and avoid setting such restore points until after your computer has been thoroughly cleaned!

You fell for one scam, and might be susceptible to others mentioned on this site:
http://phonehelp.2truth.com/facts.html
Read that info to educate and help protect yourself!

Honest computer companies do NOT cold-call people, or cause popups from websites to tell them their computers need fixing!

Some scammers even have websites, and falsely advertise they are associated with popular software packages or computer companies; so do NOT believe a "we will fix your computer remotely" site, and allow them access to your computer!

Read the info at these links.
http://news.softpedia.com/news/Cold-Call-Tech ... on-150170.shtml
http://www.consumer.ftc.gov/articles/0346-tech-support-scams

https://www.microsoft.com/en-us/security/portal/mmpc/shared/ransomware.aspx

https://www.microsoft.com/en-us/safety/online-privacy/avoid-phone-scams.aspx

Lesson:
If your computer needs fixing, bring it to a local repair shop

~~~~~~~~~~~~~~~

Please reply to this post, to let us know you read it, or have taken suitable actions to protect yourself.

No. I tried. They said I have to talk to my bank on Monday.

Beware to all. They have multiple websites up. Amazon,Amazon Echo, Roku, Apple. I'm sure many more.

This is a scam trying to get your banking info by saying there is something wrong with your computer.  We called on an Amazon Firestick.  They also have a FB page I have reported.  SCAM SCAM SCAM