855-636-6675

Internet scammers.  They have malware that locks your browser and provides this number to call.  Don't call them and for god sake don't give them any personal information.  They're just trying to steal from you.

Just got the  internet message falsely advising that Norton software ;has detected a major security threat and to call
855-636-6675.  The page that popped up was hard to exit.  I immediately ran my security program, just to be safe. BTW I do not use Norton Security SW.

Isn't this illegal?  Why doesn't Symantec/Norton stop this outfit from masquerading as Norton security?

> Why doesn't Symantec/Norton stop this outfit <<

Informational post:
That question is related to  #7 in the list of  Fatuously Asked Questions (FAQs) asked here.
The answers to those more or less inane questions are summarized at
http://phonehelp.2truth.com/faqs.html

Remember to return here, to 800notes.com, after visiting that site.

My Google browser has been locked by this malware.  It says to call the 855-636-6675 number.  Unfortunately for me when I reboot Google it goes to where I left off on Startup.  How can I get rid of this so I can use Google Chrome again?

Thanks for the warning.

I was doing a Google search and I clicked on a link that applicable to what
I was looking for and then this noisy Norton warning came on.  My computer made
an ominous sounding alarm and it warned me to call Norton @ 855-636-6675
immediately to resolve the problem.  I thought it might be a scam, so I Googled
the above number and it took me to 800notes which confirmed that it was indeed
a scam.   I shut down my PC and did a full Norton scan and everything seems OK
now.  So thanks to 800notes, my suspicions were confirmed!

For Windows 8.1.  And maybe other versions.
Right click the "Windows Icon" in the lower left hand corner.
Select "Task Manager".
Right click on "Google Chrome".
Select "End Task".
Restart "Google Chrome".
Do not click on "Restore"   !
Recover the webpages you were viewing (except the bad one),
by clicking on the three horizontal lines in the top right corner (the "hamburger")
Select "History".
Right click the links for all the web pages you were viewing, except for the bad one.

If you don't have windows 8 or .1, just hold down the power button on your computer. The computer will do a force shut down. Let it. When you do a reboot run your antivirus software right away. Some of these popup 'scareware' are becoming more dangerous. The ctl-alt-del to open task manager will also work from Windows XP on up. If you're using Windows 98se it was a great OS.

I had the same thing happen thanks for the warnings!

Locked up my computer and told me it would cost $180.00 to fix...same scam ad Ive been reading from everyone else...

I also received this WARNING POP-UP that resembled Norton/McAfee/Windows about an hour ago. I called the number and a woman with a foreign accent claimed to be with Microsoft Windows and proceeded to try to gain access into my computer. Before following her instructions, I asked her to prove her identity and kept asking her questions on the authenticity of her company. She quickly hung up. To exit the page, I had to disconnect the line to the modem. No issues to my computer are reported at this time.

In the future, you can kill the browser easily using Task Manager. The easiest way to bring up Task Manager in Win XP, Vista or 7 is to right click on the task bar then select Task Manager from the menu that pops up. CTRL-ALT-DEL will also bring up a menu that allows you to start Task Manager. Once it is running, just highlight your browser task(s) and click End Task.

I got the false Norton error message described by other posters and called the number 855-636-6675.  I did not realize that it was a scam and gave them access to my computer.  I started to suspect that something was fishy and had my wife check the number here.  When she showed me the results I hung up on the scammer and turned the computer off- then called the real Norton support number.  The technician from Norton was familiar with the scam and very helpful.  He did a deep scan of the computer, but I am still concerned that my personal information (tax returns, etc) may have been copied.   Not sure where it may have gone if I didn't hang up.  Thanks for providing this service.  Wish I would have checked here before I called the number.

>> gave them access to my computer. <<
>> called the real Norton support number.  <<

I hope that was indeed the REAL Norton number you called, otherwise there will be even more problems.

Since the scammers accessed the computer, they probably did one or more of the following:
• Disabled the anti-virus software
• Added nasty malware to the computer
• Copied the Contact List (so they can spam/email your soon-to-be ex-friends)
• Copied any financial data or passwords they could find
• Compromised your ID
• "Zombied" the computer, so it would respond to THEIR commands sent via internet
• Deleted some important files
• Asked for money to repair the damage they caused

What can you do immediately after such an attack?
1.  Pull the cables on the computer, or otherwise disable it, so it cannot access the internet.
2.  Change ALL  passwords stored on the computer.
3.  Run FULL malware scans on the computer, in "SAFE" mode!
4.  Change the passwords again, particularly if the malware scans showed anything.
5.  Inform your bank and credit card companies.
6.  Sign up for credit monitoring, and check the status frequently
7.  You may have to bring the computer to a local repair shop, and tell them the story.
8.  Tell friends what happened, so they can be aware of strange emails from you.
9.  Connect to the internet only AFTER all the above have been done.
10.  Change the passwords on all online accounts.  Even better - access a "safe", uninfected  computer, and chance your online account passwords RIGHT NOW.

NOTE:
If your computer set a "Restore Point" while it was infected, any "System Restore" you make will re-infect your computer.  Suggest you delete any potentially infected restore points and avoid setting such restore points until after your computer has been thoroughly cleaned!

You fell for one scam, and might be susceptible to others mentioned on this site:
http://phonehelp.2truth.com/facts_rev.html
Read that info to educate and help protect yourself!

Honest computer companies do NOT cold-call people, or cause popups from websites to tell them their computers need fixing!

Some scammers even have websites, and falsely advertise they are associated with popular software packages or computer companies; so do NOT believe a "we will fix your computer remotely" site, and allow them access to your computer!

Read the info at these links.
http://news.softpedia.com/news/Cold-Call-Tech ... on-150170.shtml
http://www.consumer.ftc.gov/articles/0346-tech-support-scams

Lesson:
If your computer needs fixing, bring it to a local repair shop

Remember to return here, to 800notes.com, after you look at any of the information at the above sites, either to post more information, or to let us know you avoided the scam or fixed the computer correctly.

I just got it too and suspected something was fishy. I looked up the number from my phone and found you guys. Thanks a lot! Do I need to completely shut down my computer to run the scan or can I just go ahead and run it? I have Windows seven and I have Malwarebytes.

I was at work and I got the false Norton "infected" message with a loud alarm that would not shut off. I freaked out and called the number 855-636-6675.  I did not realize that it was a scam and gave this guy with a slight Arabic/slight British accent remote access to my computer (I am not really sure exactly when he gained access, but he did ask for my email address and gave me a 6 digit number to enter).  I did feel like something was fishy, but also felt like I needed to get the virus fixed. He said I had a trojan virus and he had a tool to fix my computer and it would cost $59. Then he said Microsoft would not allow him to fix my computer for free and he reminded me that I was being recorded. Then suddenly a box appeared on my computer in which the man typed, "would you like me to fix your computer?"  At that point I hung up my phone. I have no idea if any of my client information on my work computer has been compromised, but I will be calling my IT guys tomorrow, which is what I should have done in the first place. I feel SO dupped. Thanks for providing this service.  Wish I would have checked here before I called the number.

I just got hit by this one! I have AVG antivirus and ZoneAlarm firewall so I don't know why they didn't stop this thing?!

I rebooted the computer, but it was still there. I've now run CCleaner but haven't tried to re-open Chrome again. I started to run a full AVG scan but it froze, so I don't know what's going on now ... or if I'm still protected. Sigh.

Do you know the name of this bugger so I can be sure it's not in my task list?

Has anybody figured out the name of this virus or a program that will specifically get rid of it?

Sierra, did you figure out a name for it? I could use the same info.

I clicked on a Breitbart post on facebook.. and computer froze up, alarms going off and the Norton security threat was showing with 855-636-6675.  I was afraid to call that # but I did, and a foreign speaking man answered, and when I explained that my computer froze up with a post for Norton, he mumbled some thing and I just said never mind I will figure it out for myself.  I began a scan of my computer, I don't use Norton.  I had to shut it down, could NOT get off that screen. Ran another scan and it seems fine now.  I deleted the post I had just shared on facebook, and notified Breitbart page of that problem, only could not find that post on their page either.  Sadly, since I called them, they now have my #.  I will notify facebook as well.