866-464-1013

Leaves message on voice mail: "Hi this is Frank Stein and this message is for the adult of the house. Please contact me immediately regarding a decision I have to make which concerns you. My number is 18003098000- please hit 0 to speak with one of my associates if I am not available. Again, this is Frank Stein for the adult of the house. I do have a decision which concerns you and I don't want to make a negative one. So, again, please contact me immediately. This is not a sales call. Again, my number is 18003098000 and please hit 0 to speak with one of my associates if I am not available."

Calls several times a week.  Recently started calling from 8665562117.  Basically the same message, different name.  Now using Louis Weinberg.  Also goes by John Banks, John Gregory, Mr Shapiro and of course, Frank Stein.  I'm told his real identity is Brubaker and he runs Professional Recovery Services.

Calls my cell phone 3-5 times per week.  This company plays a pre-recorded voice message very similar to the one reported earlier:

"Hi this is Frank Stein and this message is for the adult of the house. Please contact me immediately regarding a decision I have to make which concerns you..." etc

...except now he's not leaving a VM, just calling me over and over.  I called them back at the above number and they were very rude & shady - I asked why he's calling me and he didn't answer.  I told him I was reporting him to the FCC and he said "have fun wasting your time, we're not a telemarketer".  Probably some sort of scam, and I am on the FBI site right now getting information on what to do about this - I want to cause this company, "Professional Recovery Services", as much pain as they've caused me...with a little interest.  If they're indeed not a telemarketer but rather a debt collector, that still doesn't justify the calls as I'm not past due on any debt.

Calls afternoons and late evenings every day.  Has been doing this for a year.

Professional Recovery Consultants, Inc.
2700 Meridian Parkway, Suite 200
Durham, NC 27713
1.800.868.7724
919.489.7651 (fax)

http://www.prorecoveryinc.com/

Calls and no one speaks when I answer.  I called them back and said "you just called me" and a woman says "no, I am the operator."  I told her to stop calling my house.

Calls my phone several times a day at a variety of times during the day including what I consider to be late at night.

Have received these calls for over a year now. Latest message left on voice mail says:
"Hello, this a message for Linda Seena. This is not a sales or marketing phone call. This is a message concerning business you are currently conducting. To retrieve this message please call us back at 1 866 464-1013. Thank you."

This is interesting, copied strait from there website -


2) What will it cost you if the "lowest rate" agency drives your customers or patients away with harassing talk-offs?
Do you really want the cheapest collection agency contacting your valuable patrons?

Since 1979, Professional Recovery Consultants' success has been built around the realization and understanding that to be effective, our collectors must be effective "salespeople."

Every collector must "sell" the debtor on the benefits of paying their bill. They often must be problem solvers, and in many cases must help the debtor find a way to resolve the debt. We have found that to be successful, the collector must utilize non-alienating communication techniques to achieve payment, because if the collection process makes an enemy of your debtor, payment is much less likely to be secured.

If we feel that a debtor's insurance coverage has been wrongfully denied, we will act as a debtor advocate to facilitate proper payment by the insurance carrier.

This methodology and approach makes PRC the ideal choice for handling debtor-sensitive pre-collection programs such as insurance verification and either in-patient or out-patient billing functions.

Our experience has taught us that by combining this approach with diligent, methodical follow-up; we have been able to consistently achieve some of the highest recovery rates in the industry, in a virtually complaint-free environment .

Of course, the cornerstone of any collection operation is the collector, and at PRC, we utilize what we like to refer to as the " Effective Collector Equation ".

Effective Collector Equation:

Experience + Training + Monitoring + Incentives = Effective Collectors

When hiring collectors, we look for highly motivated individuals who can work flexible hours and will thrive in a competitive, professional environment. All collectors are required to complete a "personality profile" developed specifically for the collection industry. This profile identifies the personality traits that provide the highest likelihood of success for a telephone collector.

Each PRC collector is reviewed on a weekly basis as to the number of successful telephone contacts, claims paid, claims billed, phone attempts, etc, by management.

We offer our collectors solid compensation plans, together with lucrative incentive programs and benefits. As a result we enjoy an extremely low turnover rate. With a single operational center, we do not have the high operational costs of multi-branch agencies, which allows us to re-invest a higher percentage of revenues back into the collection process. The result is a tightly controlled, state-of-the-art collection operation.

Goals and performance parameters are established for every collector on a client-by-client basis. Of course, PRC management works very closely with each client to define goals and establish appropriate incentives for their accounts.

Losing even one customer can cost you more than you think.

To prove this point, we illustrate a hypothetical example of one lost customer by calculating their lifetime value to your institution. Take for example a regular patient who may incur an average of $2,000 in medical charges annually. That same customer will incur these same average charges each year for the next 15 years. In addition, this customer has the ability to refer another three people who have similar medical needs to your institution every year during those ten years. Using the formula for lifetime customer value;

($2,000 X 15 years) + 30 referrals($2,000 X 15 years)

= ($30,000) + (30 X $30,000)

= $30,000 + ($900,000)

= $930,000

We can see that the cost of losing that one average patient is almost $1 million. At PRC, we understand the value of each and every one of your patients, and take the necessary steps to ensure that your patient relationships remain intact, despite any number of difficult circumstances present in the collection process. Accordingly, all PRC staff receive special and specific ongoing training in order to prevent complaints from being generated. In fact, since inception, PRC has never had its license suspended, or had its doors closed for even one day due to censure for conduct or any other reason.

PRC Wishes to Clearly State Our Position that Complaints are Intolerable and Will Be Handled with The Utmost Severity, Up To and Including Immediate Termination of the Offending Collector


I suggest that you contact there corporate office under contact us on there website

http://www.prorecoveryinc.com/

Recorded message from Frank Stein:
"Hi this is Frank Stein and this message is for the adult of the house. Please contact me immediately regarding a decision I have to make which concerns you..." etc

I have no idea who this is or why they are calling multiple times per day.  

Is there some way them?

Hello. I just got this [***](Louis Weinberg) to call me yesterday saying the same old [***] (I must call him and if I don't call him, there can be negative consequences to me) He also said this is not a sales call blah blah blah. We must report this jerk to somebody. His number is now
866-556-2117

There is no such person as Frank Stein, Mr. Goldberg or Mr. Shapiro. There is no "important decision" to be made on "your behalf." It's fraudulent. Do not call the number back.

john gregory keeps calling and telling me to call 866-464-1013 back, when I do all I get is voice mail. He is trying to collect a debt that was settled in court a year ago. I sent him a copy of the satisfied judgement and he still keeps calling. I am about to get an attorney and sue him for harrasment, the motherf-cker will owe me.

These people are looking for any leads they can get on the uncollected debts in their databases.  This is how I know what I am saying is the truth.  Ever since I had my name listed in the phone book [along with my address] this company and others have been calling me looking for whomever.  Since I carefully listen to what each one of the collectors say, and I am extremely polite and helpful, I have gathered that these people draw at straws trying to find the debtors.  For instance Professional Recovery Services is trying to collect a debt on someone WHO DOES OR USED TO LIVE IN THE SAME APARTMENT BUILDING I DO.  THE ONLY CONNECTION I HAVE TO THE DEBTOR IS MY NAME IS LISTED IN THE GREENSBORO PHONE DIRECTORY AS HAVING A SIMILAR STREET ADDRESS.  Another company is looking for someone who has the same last name as me, and who lives in greensboro.  

My point is these people are desperate alot of times because of the nature of their business.  I don't know how to get them to stop calling and bothering me, but at least I know why I am being harassed for business that has nothing to do with me.

Mr.Goldberg and Mr. Shapiro call every day, 3 times a day, leaving messages on my voice mail.  

Number 1, I have no debt!   it is my ex that they want!  I am sick of getting goldberg and shapiro!

Did you find out from FBI what can be done? I'm about to loose it. They keep calling and are rude and not even looking for me.

It's Father's Day 3:00pm and that jerk has called me 8 times-no message- just calls. I don't answer numbers I don't know-got scamed for long distance calls twice!

this company keeps calling, I bought the house the company is calling about, I got a landline and now they call me, I call and asked to be removed I am not the person they want and the people are now deceased, it didnt help they keep calling. what can I do?

I was not home earlier and my teenage daughter answered the phone.  A man calling himself Norman Smith was on the other end.  When my daughter  said, "I'm sorry she's not available can i take a message"  he started yelling at her.  Asked what that meant - not available - said 'they just told you to tell me she's not available'.  Told her she would go to jail for not putting me on the phone.

I try to call back and get vm . . How do you stop these people from harrassing your kids?

There is no such person as Frank Stein, Mr. Goldberg, Mr. Shapiro, or the other names they use. There is no "important decision" to be made on "your behalf." It's fraudulent. Do not call the number back.