877-275-0177

Caller did not respond when I answered the phone.

Vivid Alarm formerly known as APEX

Did not leave a message.  I did call Vivint (formerly APX) about 4 hours before receiving the call.  In my call to Vivint, there was no need to call me back.

Caller did not leave a message.  I cancelled my VIVINT service previously (wrote letter & sent fax a month before contract to end stating not to renew the contract).  There is 3 days left before the contract ends.  I plan to call them on the day the contract ends to ensure the cancellation process is complete.

Vivint, just can't get a clue. Either your family/friends signed up for a referral or they are trying to squeeze $$ out of you and pressure you to come back/stay with their service. I have to move and told them I have to cancel and my contract was up anyway. They just won't stop calling. I even explained the reason I am moving is because my husband died so I have to sell the house, and to please stop with the calls, yet they keep going. They are so rude. I have to deal with this sudden life change at a young age and they call just about everyday. Even if I ever want another security service if I am a homeowner again, I will not use these people. They are so pushy, rude, and inconsiderate.

We have cancelled our contract with them also (sent e-mail, certified letter 90 days before contract expires and called to close the account (they had me on hold for ever several times and were rude when I kept on saying no to continued service)).  And they STILL keep on calling me a TON. Never leaving a message. Our contract expires in October and we have gotten 2 letters from Vivint confirming our end of contract. Still calling...
It has been a very bad experience dealing with them in general. Very unhappy with the service.

We are also having the same problrm with them. They just do not get it. They will not answer the phone when we say hello. All in all our experience with this company has been very disapointing and unprofessional.We have cancelled by email registered letter and fax to date we have not heard word one from them.

We are also having the same problrm with them. They just do not get it. They will not answer the phone when we say hello. All in all our experience with this company has been very disapointing and unprofessional.We have cancelled by email registered letter and fax to date we have not heard word one from them.

Number has called several times with no one on the other end.  If it happens again I will be stopping Vivant security services

My contract with Vivant (formerly APEX) was ending July 2012.  I called them in April pre-paid to the end of my contract to July.  While on the phone told the worker that I will be discontinuing service.  He told me to send in a fax with that information, my name, date and discontinue service.  I did that on May 1, 2012.  In August I received a phone call saying that I owed about $150 for service after July (my bill previously was $45/month).  I explained that I had pre-paid to the end of my contract, cancelled it according to there policies...sent in the fax.  She asked me to send it in again.  I had the orginial one in front of me, I made another note on the side of it, saying it had previously been sent in and to cancel it, re-signed it, and re-dated it.
Then shortly after that I received a bill from them.  I called to let them know I have already cleared this issue up, that they mistakingly billed me...that I have done my due diligence and followed their cancellation policies.  He claimed they never received the first fax May 1 and wouldn't be cancelling my new bill, I refuse to pay for something I do not owe.
They continue to bill me, increasing the bill each month, not cancelling despite my faxes and various phone calls.  They keep harassing me, and use different numbers to call me...this is only one of them. They have threatened to take it to collectors...I think it would be better if they did.
SCAMMERS

I would call to make sure the contract gets canceled. They wanted us to write if we called and call if we wrote..anything to keep you and roll you over to 12 month contract. We send an e-mail, a cerfified lwtter and I when I called to oay off the last amount they said that I had to talk to them to actually close it down. The guy I taljed to said it was a 20 minutes wait and to call bacj tomorrow, but I wanted it done and waited. It wasn't a 20 minutes wait, but it all took time because I was put on hold so much while talking to the girl who closed down the account. Ask for a confirmation letter of the cancelation.

We are out of contract now. Finally free. One of the dumbest things I have ever done signing with them. So happy it is over.