[color=Red]Okay R tards I'm going to explain this once and for all.
1) We are calling for someone who owes money
maybe its not you, maybe it is, but either way
YOUR NUMBER WAS GIVEN TO US TO CONTACT THAT PERSON
2) If it isnt you, then we ask 5 simpleass questions
do you know the person, have you had ur number a
long time? how long? and to verify the PROPER
number becaus there are times that we get
crossed lines. So we will say the number we reached
and you just have to say 'yes' or 'no the number
is', and im sorry for this but we have to ask
for a first name just so we know that we spoke with
someone legit, and if who ever we are looking for
calls and says' why didnt you try to contact me?'
we have the notes to say taht we have.
3) the reason why we ask all those questions is
because it is mandetory from us, we have a section
called 'quality assurance' they record the phone
calls and grade us on if we asked the questions
or how well we were talking to people, or if
we responded correctly. Its lame I know.
4) Now in u.s.a. most of you facktards have more than
8 credit cards, so in most cases, if they are in
debt in one, they are definatly in debt in the
others. So heres the biggest problem. When we call
out we reach a tower in texas which changes our
outbound number, but we arent the only company
to do so, I know there are other banks that use
the same tower. So it shows up as the same number
but its not us. Thats where we experience the most
problems, because after the 4th call for the same
person who doesnt live there, the people who answer
get angry and they start yelling at us. 'WHY DIDNT
YOU REMOVE THIS NUMBER LIKE YOU SAID' then they
hang up. BIG MISTAKE. WE MUST VERIFY THE NUMBER TO
REMOVE IT. MUST BEING KEY! so if you fackers hang
up then we have to call back untill we verify it.
Thats where most of you fack up and just keep
hanging up. Its rude and we are usualy very nice
people on the phone, thers a rare some that sound
mean but for the most part we are all very nice
on the phones.
5) Another problem we have is that we have about 6
different campains to call in. One is for the
west side, one is for the east, central, in bound
you know how it goes, the reason for that being
that we legaly cannot call untill 8 am and we must
stop calls at 10 or 11 pm. So when you say 'you're
calling me at 4 am' no no sweety, that will never
EVER happen, because our offices are closed at
11pm. Now! We do infact get in to work at 6 or 7 am
but thats only because when its 6 here its 8 in
newyork, so we can start calling bright and early.
Our dialer legally knows when it can or cannot
call.
6) This is the lame part, when we remove a number it
does take some time b4 it actualy gets removed from
the system, so sometimes our dialer messes up and
dont tell me that there is a flawless program out
there that has no glitches! Yes we have glitches
yes we do appologize and we attempt to remove the
number. we tell our managers who then have to deal
with it. So again we apologise for this.
7) We work at a piece of sh*t job because there are
times where good places dont hire. So our job
sucks as it is, please attempt to not be rude to
the people on the other side of the phone because
WE PHYSICALY DID NOT DO ANYTHING WRONG! The company
maybe, the person in debt most definatly, but not
the reps over the phone. And you make our lives
hell when you call us sl*ts, c*nts, f*ck faces,
pieces of sh*t, b*tch, dirty f*cking wh*res, sh!t
eating sh!t hound, or when you sexualy harrass
us over the phone..or my personal favorit, when you
FOG HORN US. Lifes not fair, thats true if it were
NO ONE woudl be working at gc, and I hope to god
every one of them finds a new job. We are GREAT
people that YOU would probably get along with well
but you chose to make things harder for us.
When we get treated with respect over teh phone
we do all thats possible to help out that person
but if you yell at us, piss us off ( and trust me
if we could yell back oh we facking would) or
hang up on us WHILE WE ARE TRYING TO HELP YOU BY
SAYING WE NEED TO REMOVE THE NUMBER BY VERIFYING
IT, thats when we dont facking give a sh!t, and
we can schedual a call back for 8 in the morning.
So to conclude this, be nice, and we will help out
sorry if our systems suck and we call back muh bad
the people arent the ones to blame, its the fack
who gave us the number who is in collections.
So quit facking b*tching and follow my advice
it'll work trust me.[/color]