877-382-9050

Tried to login to Facebook via Chrome and a computer blocking error #3658cad3d965823 popped up stating "Your computer has alerted us that it has been infected with a Spyware and a virus. Our systems detected that the following information is compromised....
> Facebook Login
> Crédit Card Number
> Email Account Login
> Photos stored onn this computer"
Supposedly to call this number, get a Windows Support agent, so their engineers can walk me through the removal process over the phone.

Do not call them! They are criminals and will create BIG problems for you. Do not click on any part of the pop up. Use task manager or ALT + F4 to close the pop up. Close things out- clear your cache-reboot then scan with your up-to-date-AV program.

I got the same message, is this legitimate? They tried to get me to use Rescue by LogMeIn to gain access to my computer but I disconnected with them.

Same thing happened to me. My laptop is blocked! Error # 3658cad7d118c6f
I actually talked with a support tech. It will cost you 199.99 to get your computer unblocked. "FIXED"  No I didn't pay it and my laptop is still blocked... any suggestions.

No it is NOT legitimate.   Never allow anyone  you do not personally know to have access to your computer.  This is a common tech scam.  Someone wants  to infect your computer with malware and steal your personal financial information.  Been around for awhile.

I just did the alt + f4 like the above post said and I'm scanning my computer now but I didn't click in the box and those directions worked for me.

Thank you so much for your reply! I did what you said and I'm good so far. Is Windows defender enough AV protection on Windows 10 or do you need better protection? Thank you again!

Windows Defender is OK. I myself would look around. I use a 3rd party AV software, but I am unable to endorse any particular product. Many companies have 30 day free trial periods, so look around, talk to your associates. You can check some of the PC websites to see if they have reviews or recommendations. I am partial to the How to Geek website (https://www.howtogeek.com/). Here is what Microsoft says (remember they are being partial) https://answers.microsoft.com/en-us/protect/f ... 18-59953ae0fb11

Thank you again!!

You are welcome and good luck.

I fell...let them in....gave me a lot of info that scared me. Then talk of $$ to protect me for 3 Yrs using credit cards.  Told him no cards n $$ he reduced to $99. Told me check ok told him middle of month..he sa I d ok to write post dated check.  I hung up diconnected from,wifi turned it off.  Took computer in.  Now being checked for malwear etc.  Greenhorn no longer!!!

Oh!"my! I should of checked the phone number like I always do! I didn't this time. I was on the phone with them and it didnt feel ok so I hung up the phone and they keep calling me back. I gave them access to my computer. I shut it down quickly.

Thanks to Slim, another registered poster here and computer whiz:

Since the scammers accessed the computer, they probably did one or more of the following:
• Disabled the anti-virus software
• Added nasty malware to the computer
• Copied the Contact List (so they can spam/email your soon-to-be ex-friends)
• Copied any financial data or passwords they could find
• Compromised your ID on Facebook or other social site(s), and perhaps on shopping sites.
• "Zombied" the computer, so it would respond to THEIR commands sent via internet
• Deleted some important files
• Asked for money to repair the damage they caused

What can you do immediately after such an attack?
1.  Pull the cables on the computer, or otherwise disable it, so it cannot access the internet.
2.  Change ALL  passwords stored on the computer.
3.  Run FULL malware scans on the computer, in "SAFE" mode!
4.  Change the passwords again, particularly if the malware scans showed anything.
5.  Inform your bank and credit card companies.
6.  Sign up for credit monitoring, and check the status frequently
7.  Backup non-executable personal, data files to an external storage device.  (Executable files might be infected).
8.  You may have to bring the computer to a local repair shop, and tell them the story.
9.  Tell friends what happened, so they can be aware of strange emails from you.
10.  Connect to the internet only AFTER all the above have been done.
11.  Change the passwords on all online accounts.  Even better - access a "safe", uninfected  computer, and change your online account passwords RIGHT NOW.

NOTE:
If your computer set a "Restore Point" while it was infected, any "System Restore" you make will re-infect your computer.  Suggest you delete any potentially infected restore points and avoid setting such restore points until after your computer has been thoroughly cleaned!

You fell for one scam, and might be susceptible to others mentioned on this site:
http://phonehelp.2truth.com/facts.html
Read that info to educate and help protect yourself!

Honest computer companies do NOT cold-call people, or cause popups from websites to tell them their computers need fixing!

Some scammers even have websites, and falsely advertise they are associated with popular software packages or computer companies; so do NOT believe a "we will fix your computer remotely" site, and allow them access to your computer!

Read the info at these links.
http://news.softpedia.com/news/Cold-Call-Tech ... on-150170.shtml
http://www.consumer.ftc.gov/articles/0346-tech-support-scams

https://www.microsoft.com/en-us/security/portal/mmpc/shared/ransomware.aspx

Lesson:
If your computer needs fixing, bring it to a local repair shop

Thank you for the info.

Same thing happened to me today actually freezing my computer necessitating a reboot.

They have been bugging me for over a month. They want access to your internet.

I received the same error message. I was on a website ordering a sticker and was advised I could get for free if I shared on Facebook. I click on share and immediately got the error message and had to mute my puter because it kept repeating and I have been unable to close the screen.

i do the same i call and they start talk whit bad atitude

they call and start asking me about what kind of windows i got 7 or 10

I got the same message and I cannot exit through the ALT+F4 method.