877-409-7349

3-4 times a day...have yet to speak to someone, continues to say please stay on the line "we have important message" then it disconnects

have had exactly the same experience, I called back, they wanted my number to verify that I was calling them, told them where to go!!!!

It's IQOR - a collection agancey. They called us 3 times tonight and disconnected without actually leaving a message.  I didn't know who it was so I called back and blasted them when I realized they were looking for someone who hadn't lived with us for over a year and a half.

Thank you at least I know who it is now and obviously they have the wrong household for us too...wonder if they are just randomly calling #'s.

This number is registerred to IQOR Canada.  It is a collection agency for a number of companies...including Virgin Mobile

This number is from iQor Canada, is a collection agency. My wife received a ridiculous amount of calls from this number into her cell phone and when she decided to pick up she ended up crying and holding our daughter tight wishing for me to come back home. The idiot rep who call her never identified or said why were they calling for, instead they threaten and yell that "we are going to enter your apartment and things will get dirty if you don't pay". When I arrived I lookup the caller ID and call them back, the stupid lady that answered say they were from iQor and that they were looking for a "Louis", I told her they got the wrong number and that we have had this cell phone for 3 years already (Bell Mobility number). She said they would just take it off their list. But I wanted to talk to the idiot that got my wife into a state of shock and the "best they could do for me" was to give me their address to send a written complaint. Here's the info if anyone is interested:

iQor Canada
http://www.iqor.com/
255 Consumer Rd
Toronto ON  M2J 1R4

We are thinking on going to the police and/or talk to a lawyer. I don't give a piece of dog poo what their business is or who they are looking for, they should not threaten anyone.

Caller ID: 1-877-409-7349
Caller: iQor Canada
Caller Type: Collection Agency
  These people have been calling my number relentlesly looking for someone on behalf of virgin mobile. As well virgin mobile has been harasing me. apparently over $20. owed by someone who gave them my number. I have told them time and time again I am not that person, I have not or ever have had any dealing with Virgin mobile,. nor will I ever. I have told them I work nights and calling me with something that does not concern me at 8:00 am in the morning is like calling someone at 2:00am. yet for the past 8 months they have been relentless and continue to be so.

same experience.....someone on behalf of virgin mobile harasing me

Same thing happening to me.  Rogers mobile user getting calls asking for a Megan (I'm a man) and not Megan, who owes on a Virgin Mobile bill.  I think Virgin should be held repsonible for this harassment.  Has anyone tried going through them?

Yes I did and the Man I spoke to said he doesn't know why IQOR Canada  is calling me because Virgin Mobile does not have any record  of me ever having a Virgin Mobile account let alone owing them any money then he asked me why thy are calling me.... which is what I've being trying to tell IQOR Canada  when they call me one or two and sometime three times a day. So I called Virgin Mobile a week ago and again got the same information from a woman I spoke to "We don't have any record  of me ever having a Virgin Mobile account." Know kidding lady that's why I'm calling.

Does IQOR Canada think that if they call you enough times eventually you'll get tired of it and pull some money out of your [***] and pay someone else's phone bill or are they really so stupid that they think everyone who says "YOU'VE GOT THE WRONG PERSON" is a liar ?.... What a scam!

This is outrageous!!! someone should report this company and the harassment they put people through... first of all, how do they obtain their information, secondly who has the right to call someone on consistent basis time and time again without their consent or any relations to that person whatsoever.

we  don't answer,it is boarding on harsment

I keep getting calls too! they ask for my father or someone else in my family and then hang up on me as soon as I respond. Im getting harrassing "unknown number" calls right after too - over and over - that I also believe is them. Once they called 4 times within 15 mins. They call really early in the morning and are just insensitive [***].

I have recieved numerous calls... The cell is under my boyfriends account and some how they are getting ahold of me on this number. They call from 6am to 8pm. I have a newborn who wakes up to the phone. [***] harassement.

Here is something and some info from their website, I suggest everyone call with how unprofessional they are.

iQor employees are to handle themselves at all times with professionalism, a polite manner and personal integrity while following regulatory guidelines.

There are no exceptions and no excuses to this rule. In fact, all employees abide by the following principles:

Identify the right party.
Identify iQor and the purpose of the call.
Document all actions and requests.
Stop pressing when the customer asks you to. "No means no."
Escalate difficult calls to management.
Treat consumers with respect.


Employees should not:

Transfer the consumer to another department unless they are positive it is the only remaining solution.
End the call until you are certain the consumers' issue is resolved.

iQor is serious about these standards. Failure to abide by these principles can result in an employee's immediate dismissal. If you have experienced any incident of unprofessional behavior, please contact iQor's Consumer Advocacy Group at 1-800-811-4214 from 8 a.m. - 8 p.m.  EST.


Consumer Advocacy Hotline:

iQor is committed to resolving your inquiries in a timely manner. If you have a question or concern regarding your account, please contact iQor's Consumer Advocacy Group Hotline at 1-800-811-4214 from 8 a.m. - 8 p.m. EST or email advocacy.group@iqor.com. For consumer relations assistance in Canada, please contact 1-888-804-8198 from 8 a.m. to 9 p.m. EST or email omb@iqor.com. You may also leave a message after hours and we will respond to your inquiry within 24 hours.

They've been calling here at 9:45 at NIGHT!  So illegal!  Thanks for the information here.  I shot them an email threatening harrasment charges.  I've told them before the person they're looking for no longer lives here, yet they continue to phone.  They called five minutes ago, and hung up as soon as I answered the phone.

I got an email back today:

Thank you for bringing this matter to our attention. As of today, January, 14, 2010, your phone number 403-xxx-xxxx has been removed from our system(s). Please allow 24-48 hours for our system(s) to be updated accordingly.
We apologize for the inconvenience this may have caused you. Please feel free to contact me if you have any questions or concerns.

Thank you for your understanding,
Wendy Martins
AVP Ombudsman- Canadian Compliance
iQor
514-493-7424 dir
866-223-6522 omb
888-479-7892 fax
Wendy.Martins@iqor.com



I got another phone call 3 minutes ago.  It had better be the last one.

People from this number keep calling and asking for someone with the same name as my father. Unfortunately, they can't seem to understand that my FATHER was not born in 1990. Therefore, they have the wrong person.
I have just sent an e-mail to them, so hopefully we will stop getting these annoying phone calls at every hour of the fricking day.

How where you able to even talk to anyone? Every time I answer, there is dead air and disconnection. I have just emailed Wendy from your next post. This company is so unprofessional, and breaking so many laws.