877-442-5710

this number always shows up on my caller ID. I never pick up. found out its some Family Safety Report?  they have found a way to charge $19.95 my bank account for their services which I have never requested! beware!

they also use an automated system, and you punch in numbers to wait for a service rep. that nevers answers! go figure!

So I was looking at my account this evening and found a charge for $19.95 that I never authorized. Googled the number and found this site...well apparently they used my CC # somehow and I have to get one re-issued. Family Safety Report...whatever that is, is what the bank had it listed as.

If I ever do figure out who did this I am on them like white on rice because they totally screwed my holiday weekend! The bank filed a fraud report but in doing so had to cancel my CC...now no money for the holiday weekend since everything is closed. lovely.

I dont remember a call at all -.- and now I have this charge...this is gay. The only way I found out it was this number was because it showed up on my bank statement...so i googled it and this. From a Wells Fargo Bank. I dont even bank with them.

Similar to one of the other people, I found a charge of $19.95  on my credit card statement and associated with that charge was the number. This was the first time I ever heard of Family Safety...  I gave them a call and it was very interesting. The first option on their menu (automatic phone answering service) is "to cancel your membership".

Anyway, the scam is like this. You buy something from a web site and this web site offers you a membership to this report, whatever that is. The problem is that you never know that you are offered a membership and they automatically sign you up. From my part, I was really careful about these sorts of scams because I had been  burnt before. In spite of this, I was burnt. I guess that some web sites have very small fine prints (maybe with hard to read colors) that tells you that you are also subscribing to these sort of things but they disguise it so that you are not aware that you are actually buying these things.

Nevertheless, I was told that this web site signed me up for their service. I asked them to cancel my membership and refund my money and they TOLD me that they will do it. I am not sure if they are going to do it or not but ... we will see


The only thing that I can recommend is for people to figure out who signed them up for this service and stay away from them. In my case, I also asked my credit card company to cancel my card and issue me a new one, just in case

Found a charge from Family Safety on my bank account.  Searched the number listed with it, and came upon this site.  Apparently if you ever use Intelius they will automatically set you up with an account for this other thing (Family Safety Report) and bill you without you even knowing after their 7 day trial period.  They were very friendly and willing to cancel my subscription and give me my money back.  However if you ever use Intelius again she said the same thing will happen as it's an add on to the service they give you, but without any notice they will do it.

I have pretty much the same story as you all--ordered a report from Intelius and somehow got signed up for this Family Safety Report thing.  I called the number and they agreed to cancel my membership and refund my money without any resistance.  Obviously, they know they're scamming people, otherwise they would put up a fight!

Also used intelius for one call look up-which sucked and was charged 4.95 asked to be debited that, never was. Then got charged 19.95 for this...TWICE. I am pissed beyond belief.

What a rip off!  No membership number, no e-mail or snail mail notification of membership benefits . . . nothing.  Just a debit from my account for $19.95.  Here I am unemployed trying to make every penny last as long as possible and the day when I needed gas money . . . I discover my account is short $19.95 for something I didn't order.  I called the number that Joyce provided in her post on this site and was told by "Jackie" that my "membership" would be canceled and I would be credit for this month's debit only.  (It started in June but my bank kept giving me the run around about it.)  What's really sad about this is how many of our servicemembers are falling prey to this.  I served in the Navy where the internet and mail aren't exactly reliable services when you are in the middle of the ocean.  By the time a sailor or soldier finds out about this he/she could be out of a good chunck of change.  There has to be more that can be done than just complaining and being credited one month's worth of payments.

Same problem here! Thank God for you guys.  My bank was giving me the run-around to reveal the entire phone number.  I knew this was through Intelus, but could not find information for the service OR the %^*&# phone number ANYWHERE on their site!  Nice!  So, I just called and a fellow who barely spoke english (who was NOT as nice as the operators noted in the posts above) gave me the standard line about refunding my $19.95 within two to three business days.  (I will be watching for that refund like a HAWK!!!)  I asked for the previous month's fee to be refunded as well and got the response of "we can't do that."  Why?  I asked.  "Because you were covered by the service all last month!"  They have GOT to be kidding!?!?!?!?  The "service" I did not know I had --- and I STILL don't even know what it is.  

::::shaking my head in disbelief:::::