877-767-5509

It seems like a scam. A message pop-up appeared on my browser for a possible "trojan" attack and it had provided this number. And says it was detected from Microsoft and they claim they are from Microsoft. They suggested remotely taking control of my computer this and that and something just didn't settle right with these guys. I googled for Tech support for Microsoft and also ran into the same type of sharks at this number as well 1800 642 7676. All in all these clowns are many times sheep in wolves clothing. Do your homework and think twice before handing control over your computer to some stranger. These are sometimes you can't walk without worrying about a land mine. Hope this helps.

Same occurred on my laptop.

Def a scam.

Next time you see something like this: close the window IMMEDIATELY! Otherwise you'll have to do a 'hard reboot' as in totally shut down your computer by unplugging it (or switch ob the powerstrip) then restarting it.

I got hit with this today. It wouldn't let me delete the popup, any other windows, or log out of Chrome. It also wouldn't let me pull up McCaffee. It took two restarts and a full virus scan to isolate and remove it.
DO NOT let these people have access to your computer. A call to this number with me telling them from the beginning that I knew it was a scam resulted in the foreign accented d-bag admitting that it was a scam.
The good side is that you can get rid of it without harming your files.

TOTAL SCAM!! DO NOT CALL THE NUMBER AND DO NOT GIVE REMOTE CONTROL TO THIS NUMBER!!!!
just started using chrome about 2 weeks ago because of the firefox update and this is either the 4th or 5th time i have gotten the pop-up telling me that "microsoft" is blocking my computer because 'it' detected that my computer was infected with either a virus or spyware. I HATE CHROME!
the only way i have been able to get rid of the page and freeing up ,my computer is by hitting "control, alt and delete" which gives you the option of closing down chrome without totally shutting down and doing a reboot.
immediately after getting the pop-up i have run my anti-virus and malware programs and neither on found any virus or malware.
IF.... you do not have any anti-virus or malware programs there are quite a few really good FREE programs that you can find and download.

Same thing happened to my work desktop. I hit ctrl-alt-delete to bring up my task manager and closed down chrome. To be safe, I am now running my anti virus, anti malware, and anti spyware programs.

I also got a pop up on my computer telling me I had to call "Microsoft" at this number, that my facebook account (I dont have one) along with my email and photos will be compromised. Only way I could make it go away was to hard boot my computer, so far everything seems OK.  I have all my files backed up on Live Drive so I wasn't worried about it.  I hope there is a special place in Hell for these scum bags.

I've been using Chrome for over a year and this is the first time I got this.  I have to use Chrome because of nature of the work I do from home on my computer and have never had any issues with it.  I use Live Drive to back up all my files, I can copy them from "the cloud" to another computer if need be and continue to work.

Today this came up on my husband's laptop after reading a Word doc from a website. Same experience as the rest here. Screen pops up to call 877-767-5509. Rebooting once didn't rid his computer, so he called the number, they sounded like Microsoft and legit to him, and he let them remote control his computer for almost an hour! Said they were Microsoft and sounded legit. He could see them scanning it. Then they said it would be around $240 for a 3 year software fix. He told me about it and I immediately thought it was a scam. Searched the phone number and then about ransom scams and feared the worst. I didn't see this site with the phone number in time, unfortunately. Called Geek Squad, and they said it was a scam. The guy on the "Microsoft" phone said it would be about 15 more minutes. Geek Squad said to disconnect from the internet and shut down. The guy called us back and my husband told him it was a scam. Luckily no credit card had yet been given. Took the laptop immediately to Best Buy Geek Squad. They will scan and fix the computer. Ha - ended up really paying ransom to Geek Squad instead. It was going to be $149 for a diagnostics. We ended up paying for a 3 year service/virus plan that covers 3 devices for about $375. The Geek Guy said the software they used is actually the same they use for diagnostics. I can imagine they were downloading a lot of our stuff while working on it, but you could see what they were looking at, if you were watching the screen.

Since I work from home and can't afford any disasters like this, it was worth paying to have this service plan and get the laptop fixed, and have future support if a bad virus gets on my desktop or other laptop. I'm writing these details so others will know what happens when you do call the number and allow remote access! Spent rest of day changing all my main passwords because, of course, there was a file on the laptop called "passwords". Glad others reported this to confirm it was a scam. They are very convincing that they are Microsoft and even give you names and ID numbers. Very disturbing. Not happy to spend the money, but rather it go to Geek Squad than a scammer who'd have our credit card. Geek Squad would have been $199 for the fix and a year of service. We decided to go for the 3 years.

Geek Squad warned to disconnect computer from internet, not just shut it down (if you went for the scanning) because they could possibly still access it if you just shut down the laptop.

You might want to review this information as well:

Thanks to Slim, another registered poster here and computer whiz:

Since the scammers accessed the computer, they probably did one or more of the following:
• Disabled the anti-virus software
• Added nasty malware to the computer
• Copied the Contact List (so they can spam/email your soon-to-be ex-friends)
• Copied any financial data or passwords they could find
• Compromised your ID on Facebook or other social site(s), and perhaps on shopping sites.
• "Zombied" the computer, so it would respond to THEIR commands sent via internet
• Deleted some important files
• Asked for money to repair the damage they caused

What can you do immediately after such an attack?
1.  Pull the cables on the computer, or otherwise disable it, so it cannot access the internet.
2.  Change ALL  passwords stored on the computer.
3.  Run FULL malware scans on the computer, in "SAFE" mode!
4.  Change the passwords again, particularly if the malware scans showed anything.
5.  Inform your bank and credit card companies.
6.  Sign up for credit monitoring, and check the status frequently
7.  Backup non-executable personal, data files to an external storage device.  (Executable files might be infected).
8.  You may have to bring the computer to a local repair shop, and tell them the story.
9.  Tell friends what happened, so they can be aware of strange emails from you.
10.  Connect to the internet only AFTER all the above have been done.
11.  Change the passwords on all online accounts.  Even better - access a "safe", uninfected  computer, and change your online account passwords RIGHT NOW.

NOTE:
If your computer set a "Restore Point" while it was infected, any "System Restore" you make will re-infect your computer.  Suggest you delete any potentially infected restore points and avoid setting such restore points until after your computer has been thoroughly cleaned!

You fell for one scam, and might be susceptible to others mentioned on this site:
http://phonehelp.2truth.com/facts.html
Read that info to educate and help protect yourself!

Honest computer companies do NOT cold-call people, or cause popups from websites to tell them their computers need fixing!

Some scammers even have websites, and falsely advertise they are associated with popular software packages or computer companies; so do NOT believe a "we will fix your computer remotely" site, and allow them access to your computer!

Read the info at these links.
http://news.softpedia.com/news/Cold-Call-Tech ... on-150170.shtml
http://www.consumer.ftc.gov/articles/0346-tech-support-scams

https://www.microsoft.com/en-us/security/portal/mmpc/shared/ransomware.aspx

Lesson:
If your computer needs fixing, bring it to a local repair shop

****

Completely shut down my computer​ said there was nothing more they could do after denying they did anything at all wanted 1000.00 to send a technician to my house

What if I didn't call? Also I hard rebooted?

If you didn't let the scammer into your computer you're fine.

If you had fallen for the scam the scammer would have had you type some commands that would have given him remote access to your computer.  If you didn't do that he didn't get in and could not do any damage.

its not because of chrome you probably have some adware on your pc go to bleeping computer and dowload adwcleaner

Computer scammers. One of the "technicians" who calls my wife's phone a few times a week even boasted that they are a scam but then said, "you can't stop us so it doesn't matter if i tell you we are a scam."

They are very easy to stop. Child's play. Just do not answer unknown calls and never call unknown numbers back.

I got one of these popups today and I've had one before.  What I do is to do CTRL-ALT-DEL to bring up Task Manager and use that to end any Explorer or Chrome tasks.  That gets rid of the offending window.  Then I run my antivirus package.  Then I reboot the PC and after it comes back up I rerun the antivirus again.  Came back clean both times.
Never store a password on your computer and also, when the browser asks if you want it to remember a username or password for you, always click on "Never".
I agree with much of what Heinz57 says above.  Also, we do not answer calls from numbers we do not know (I just love callerID) and we don't call back to unknowns.
Did you know that one tablespoon of Heinz 57 catsup contains 16% of your daily allowance of sugar?

One more thing I forgot to put in last post.  You should set your browser to block pop-ups.  In chrome this is under Advanced Settings and then Content Settings.  I had turned the block off because, believe it or not, a financial institution I deal with provides online statements as a popup and I forgot to turn the block back on after I had gotten the statement.

Thank you. It didn't sit right with me either.

Thx for the good info on this. I'm curious as to how the popup loads. I seem to be on the Yahoo news site when the malware comes in. This is the 2nd time its occurred in a week. I do the control-alt-delete to seemingly wipe it but, now that its occurred twice in a week I'm getting increasingly concerned. I'll do the Advanced Settings and then Content Settings to block popups & maybe that will help. I'll try & thx to The Elder for the tip.

Just checked. My block popups on Chrome was on so this popup has defeated the Chrome protection for this choice.