877-931-1211

They told me they were a Internet service provider and my Internet was hack by someone from another country and then had me remote assess my computer and continued to tell me something was wrong with my Internet and all of my personal info was compromised. They wanted me to pay $300 for them to take care of it and asked for my banking info when I said no they no only were extremely rude but they hung up on me. I was extremely worried since I have them remote access to my computer! Do not talk to these people or give them any info they are scammers and more than likely hackers!

Call him a paqui and hang up the phone.

I already gave them my name, and both telephone number

I received a popup message this morning when I tried to access my roadrunner email account. The message stated that my account had been suspended due to suspicious activity and to call 877-931-1211 to get the issues resolved.  The person I talked with said she worked for Time Warner. With my permission, she logged onto my system and 'showed' me where my computer network had been hacked. To resolve everything she would have to transfer me to their anti-hacking department which, not surprisingly, is not affiliated with Time Warner. For only $169.99 they could solve all my problems. They hung up pretty quickly when I said I wanted to check them out and wasn't willing to give them my credit card information today.  I just got off the phone with Time Warner who confirmed my suspicions - these folks do not represent Time Warner.  More than likely, they are the hackers who sent me the original message. Pretty sophisticated, employing live people in an attempt to legitimize their activites.  Beware!!!!!

These guys also remote accesessd my computer showing me I got hacked. After I asked for a full refund they got very nasty and kept changing what they said company policy is and then said they will refund all but 99.99. I am working with my bank to deny the charges

"Dave" said he was from Linksys.

After I gave them access to my computer they locked it with a password which they wanted to sell to me for $300. They also said that my computer was trashed and illegal.  After I said no and hung up, they kept calling back negotiating the price down - I kept hanging up.

Dave/Mike continues to call me with other scams, the most recent being that someone in PA was trying to hack my e-mails. To make a long story short, he called me stupid and hung up.  Can't wait for the next offer of help.

I just received a call from these guys this afternoon. They had my address and phone number and said they were with apple and that my computer and network had been hacked and ask me if I knew some guy. I told them no, and they told me that this guy was trying to hack into my computer. They caught him but wanted $299 to clean my computer and set up and firewall to protect my network. I told him to send me a email outlining his service and cost and I would review it. Never received a email and his called me back 3 times. Just called the toll free number back and no one answers

Got a pop up saying I was being hacked and said to call this number. They said they were with Microsoft when I called and I gave them permission to go into my computer. Had to be a hacker. I hung up and disconnected the internet when I realized it.

>>  I gave them permission to go into my computer.  <<

Since the scammers accessed the computer, they probably did one or more of the following:
• Disabled the anti-virus software
• Added nasty malware to the computer
• Copied the Contact List (so they can spam/email your soon-to-be ex-friends)
• Copied any financial data or passwords they could find
• Compromised your ID on Facebook or other social site(s), and perhaps on shopping sites.
• "Zombied" the computer, so it would respond to THEIR commands sent via internet
• Deleted some important files
• Asked for money to repair the damage they caused

What can you do immediately after such an attack?
1.  Pull the cables on the computer, or otherwise disable it, so it cannot access the internet.
2.  Change ALL  passwords stored on the computer.
3.  Run FULL malware scans on the computer, in "SAFE" mode!
4.  Change the passwords again, particularly if the malware scans showed anything.
5.  Inform your bank and credit card companies.
6.  Sign up for credit monitoring, and check the status frequently
7.  Backup non-executable personal, data files to an external storage device.  (Executable files might be infected).
8.  You may have to bring the computer to a local repair shop, and tell them the story.
9.  Tell friends what happened, so they can be aware of strange emails from you.
10.  Connect to the internet only AFTER all the above have been done.
11.  Change the passwords on all online accounts.  Even better - access a "safe", uninfected  computer, and change your online account passwords RIGHT NOW.

NOTE:
If your computer set a "Restore Point" while it was infected, any "System Restore" you make will re-infect your computer.  Suggest you delete any potentially infected restore points and avoid setting such restore points until after your computer has been thoroughly cleaned!

You fell for one scam, and might be susceptible to others mentioned on this site:
http://phonehelp.2truth.com/facts.html
Read that info to educate and help protect yourself!

Honest computer companies do NOT cold-call people, or cause popups from websites to tell them their computers need fixing!

Some scammers even have websites, and falsely advertise they are associated with popular software packages or computer companies; so do NOT believe a "we will fix your computer remotely" site, and allow them access to your computer!

Read the info at these links.
http://news.softpedia.com/news/Cold-Call-Tech ... on-150170.shtml
http://www.consumer.ftc.gov/articles/0346-tech-support-scams

https://www.microsoft.com/en-us/security/portal/mmpc/shared/ransomware.aspx

Lesson:
If your computer needs fixing, bring it to a local repair shop

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Please reply to this post, to let us know you read it, or have taken suitable actions to protect yourself.

Received an error message on my computer. Reference phone number to call is 877-931-1211.  Shawn Martin, ext 406. Entire phone call sounded suspiciously like a scam. Wanted to sell me expensive firewall package.

I did not get a call from this number; my computer froze up with a red screen saying my computer had been hacked and to call Microsoft immediately and gave the number 877-931-1211 to call. My inner gut said this is a scam but my need to use the computer made me call the number. A foreign speaking man identifying himself as Alex answered the phone "Tech Support" to make a long story short I let him take control of my computer for two hours.  After he was done he started negotiating prices and I told him I was broke until I got paid again; he said I could send a check and gave me an address to send it to. However, I started researching this phone number and found this site. I of course will not pay Alex and will clean my computer up and change all passwords.