888-734-8722

I have received two (2) calls from this number asking me to call and update my USAA auto policies.

I've received the same call.  I contacted USAA; they validated the number as a company they sub-contract to verify certain policy information.  It is legitimate.

Disregard the call and save yourself a lot of time.  I spent nearly a half an hour on the phone with USAA as they tried to verify this caller.  Even they doubted the validity of this call; the USAA reps are always polite and they called the number.  The person who answered said they were trying to gather information to verify our auto insurance.  USAA never does this.  The rep from the insurance division said that if the auto loan division needs verification, they will contact insurance directly and insurance will mail the needed verification.

Ditto above. USAA never does this. It's interesting that they started calling AFTER we bought a new Honda! I suspect it's a scam to sell you insurance on your new car. On another note, we do have a car being repaired in a body shop right now. They too have our info.

I work for PSI, This is not a scam in any way shape or form.PSI is a alliance partner for USAA and have been for the last 6 years. We are there aproved data verifacation sevice, and hold the same security standard's as USAA.

So, why are the calling me then?

Got a call from 888-734-8722, answered but they hung up. I tried to call bck but got a busy signal.

We are calling to make sure everything is as up to date as possible, some people's live's change day to day. USAA just want's to make sure you a have the right coverage for you usage at all time's. USAA is just providing you with another great service!!! They hire psi to get all the update's because we can do it faster and cheaper then there own worker's.

Then explain to me why the address on the envelope is PSI's
address in florida, but the letterhead on the letter inside is showing
USAA's address in texas. Does not make sense now, does it???

USAA only confirms when i make a change to the policy and if they
want info they snail mail it.

I just changed my info with them and have been in contact wth them over the past 3 weeks. So save it. I don'y believe it and if someone wiull tell me that i will lose coverage. So what? USAA s not the only insurance out there. Poof. Gone with the wind.

Mizz B your stupiduty is unexplainable please drop USAA.

Did you have to fail a spelling test to work there?

My name is John Hancock and I work for USAA Corporate Communications.  I wanted to assure everyone that USAA has contracted with Professional Surveys, Inc., otherwise known as PSI, to conduct a number of member surveys on behalf of USAA.  Letters were sent to members explaining you would be receiving a phone call from a representative of PSI and we’ve included a link on usaa.com (search PSI).  PSI is helping us make sure we have the most current and accurate information in the most cost-effective manner.  Rest assured that you can trust PSI to keep your information confidential. The answers you provide will only be given to us and used to update your account information.  We appreciate your cooperation and time, and we look forward to continuing to serve all your financial needs.

I received a message informing me about updating my auto policy on 7/20. I also received this questionnaire over the weekend. Throughout my ten year membership, I never got a call or questionnaire. So, I am going to give you just the facts from what I found out online for the past couple of days.

About PSI Inc.

I done a Google search and I found the company website: http://www.professionalsurveys.com At the very beginning, I am seeing the following introduction "SEVEN undisclosed young drivers... THREE unknown business use vehicles..ONE company with the best methods of finding them" By this analysis, it sounds like a data mining company working for insurance companies, that could possibly be multiple insurance companies besides USAA. From what I see, this company sounds like it is legitimate and working for USAA. However, here is where I am seeing an ethical issue with an insurance company I have been for so long with. As a normal human being, I have to ask myself, how does PSI make money? Obviously, it has to be from incentives from the insurance companies being able to raise customer rates. According to the USAA website, it looks like they use two companies to contract this information: (https://www.usaa.com/inet/ent_utils/McStaticP ... hLinkPhrase=psi) PSI and QPC. Notice the canned responses for both companies are the same, per the FAQ.

Conclusion

Here is what I can conclude. The company sounds legitimate and I really do believe they are. It sounds more of an issue of being an ethical company. Here is what I say you do when you get a call from any of these companies. Do not respond to any calls or writing correspondence. What are the insurance companies going to do? Drop my Rates? If this was the case, we would be seeing complaints from customers on various online resources. Insurance companies are not going to risk that backlash. As insurance consumers, if we just refuse to partake in such inquiries, companies such as PSI will eventually go out of business. I found that by doing further searches, I found a website called Jobvent.com According to here, I am finding a lot of complaints by PSI employees of the working conditions. It leads me to believe that disgruntled workers can lead to possible identity theft to member's information. Let me emphasize that I do not know that for sure, but it sounds like a possibility to me. If there are PSI employees posting on this site, look at how bad the spelling is. Let me finish by saying if we say no to updating, companies like PSI no longer have to exist in concerns of having raising rates and/or insurance problems.

PSI is a USAA subcontractor; I called and the USAA representative knew who I was talking about. I found this information on the USAA.com homepage, so it's legitimate.

If you ask USAA they will place you on a list to not receive calls from anyone except actual USAA representatives or you can set e-mail/regular mail as your preferred contact methods instead of the phone. So while the call from PSI set off my scam-paranoia (failing to identify yourselves as an employee of PSI on behalf of USAA is a bad sign, guys) USAA themselves were extremely helpful in making sure it won't happen again.

I'm guessing USAA is trying to get people to come clean about their mileage.

The only reason PSI says that they are calling on BEHALF of USAA is because USAA requests that they do.  Try opening you mail.  You should have received a letter explaining all of this.

Your conclusions are wrong.  I worked for psi and numerous time I was able to save people money.  Constantly people would update their policy and a child who was no longer in their home was on the policy, or an old vehicle.  A word to the wise:  if USAA totaled out a vehicle it is NOT off your policy.  You must speak directly to a Policy Service representative and request it be removed from the policy eff the date of the accident.  The claims department does not have the authority to remove a vehicle from your policy.

An ex employee. It sure sounds like a current employee or manager. If PSI was so legitimate, we wouldn't hear all these wailings of employees and "ex employee"

history and methods
PSI's History
As specialists in rate integrity, we offer experience no other company can match. For the past 30 years, we've helped the biggest names in the Insurance Industry develop rate integrity programs that deliver a significant return on investment. In fact, right now we manage rate integrity programs for five of the top ten insurance carriers in the U.S.

We continue to focus completely on maximizing our Clients' risk management efforts. Our time-tested skill, consistency and professionalism are ultimately what deliver a better ROI.
PSI's Proven Methods
Our proprietary methodology relies upon our proven techniques, each of which contributes to ongoing improvement of every Client's customized rate integrity program:

   * How we identify Home and Auto Policy Uprate Potential
   * How Superior Caller Training gets results
   * Why we don't use Predictive Dialers
   * The success of our Postcard Component
   * Optional Rate Integrity Questionnaires
   * Quality control through Active Monitoring
   * Program fine tuning through Ongoing Client Dialogue
   * How our Industry Leadership improves performance

Identifying Policy Uprate Potential: a More Creative Approach
Throughout your program, PSI can conduct "scrubs" of your book of business. We use a combination of time-tested underwriting logic and publicly available information to identify policies with the highest likelihood of rating error. This logic screens policy data for telltale signs of incorrect rating.

Just another attempt by the management of USAA to destroy what once was a great company. They employ outside companies such as this to find excuses to raise your rates. "We identify Home and Auto Policy Uprate Potential" says PSI's site. With no accidents or traffic violations USAA resorts to any other tactics such as using your credit rating to determine how safe a driver you are. They will do anything to raise your rates. They did not always treat their members so poorly. The company distorts their statements about financial success while they give your subscriber savings account less each year. Their latest PR lie is that "We value people over profits". Hahaha. Hopefully the membership will wake up and remove the freeloading t*rds running the company soon before it implodes. They forgot long ago that they work for us. Refuse the caller and tell em why!