This company is a complete scam and rip off! DO NOT USE THEM. Not BBB approved, 51 complaints in 1 month. BBB rates on a scale of A+ - F and grades them an F. I booked a 7 night stay at the Hilton for a 2 bed 2 bath executive suite room through them. $259.00 per night + a previously undisclosed $60 per night "surcharge" I was unhappy about the $60 per night and felt is was shady, but I was conceding to that and didn't dispute as they had already charged my card $2300. 1 week before travel, I incidentally called the Hilton to add an additional room to the reservation. Thank goodness I called! The Hilton, (a fantastic hotel by the way, I stay there every year), told me there was a problem with my reservation based on information I had given her. They reserved 6 nights instead of 7. (we were supposed to sleep in lobby the last night?) and they booked a single bed room, not in the executive suites. When I called they were the rudest most disrespectful insulting, hateful people I think I have ever dealt with!!!! Absolutely horrible in every single way. Said they had their lawyer in the room and I was on speaker. Which, I didn't care, but it wasn't true, just a bunch of slimy reps that were laughing at me as he continued to insult me, telling me how stupid I was and that I knew nothing about making a reservation, that the Hilton was wrong, (I have confirmation from them ). Absolutely THE WORST COMPANY I HAVE EVER DEALT WITH!!!!!!!!!!!!!!! Charge back!!! I had to make my own room reservation in order to get accommodations. I'm now about $4000 into 1 room for 7 nights, but no worries, I WILL GET MY MONEY BACK! They say they pre-pay their rooms, they don't. Booked us the cheapest room in the hotel when we paid for one the best. CROOKS with no respect and no morals!!
+10
Tamianth
| 2 replies
Posting this twice is spamming. This is better placed under the phone number that goes with it if they called you. Use the search bar to the right → or located at the bottom ↓ depending on the browser used.
I feel your pain. I usually book with Hotels.com.... unless it's a certain hotel group that I am a member of and get x number of free nights every year anywhere. I booked a week long vacation at a resort recently to a place I always wanted to go. Got a huge suite with a view. I confused the number of days too then quickly added it correctly. It's best to not use a middleman like yours. Go directly to the hotel and book. For $4000 you should easily get a nice suite for a week in Four Seasons or Ritz.
+11
Badge714
| 1 reply
800 notes is not 'Angie's List' or 'Yelp'. Take it there. Yes, this thread should be deleted or locked.
I agree with you, and also with Anony above. Probably needs blocked..
-17
Alissa Duff
| 4 replies
So your website allows anyone to write any comments they want about any company or person without identifying themselves or showing any proof of evidence.
This is a perfect example of what is wrong with the Internet.
Anyone in business knows that if you have thousands of customers that at least one is bound to be disgruntle or have you ever thought that this person might be one of our competitors trying to destroy our reputation that has taken us over 10 years to build.
Your company should be held legally responsible for allowing this person to slander our names without even knowing who they are or providing any proof of their claims.
Plus, the fact that you don't even try to contact us so we have the opportunity to defend ourselves is morally wrong and poor business ethics. Now, potential clients that do a search on Google for a name, all they see is what is written on your website and you answer to know one for allowing it to happen.
For one thing our companies and staff have never been located in Ontario, which the Register of Joint Stocks will confirm and yes we have many marketing names for many different products which is normal for any business and if that is illegal than just about every company out there is guilty.
Get your facts straight before you allow people to slander innocent, hard working people who are just trying to make a living.
Yves Coker - If you feel so strongly that we have done you wrong in any way, then why don't you identify your real name and company name so we can at least see what you are talking about if there is any truth to your claim at all because our records show that we have never done any reservations at a Hilton with a person named Yves Coker!
This is a caller complaint site, not a happy camper review web site for a start. For another, you need to read the legal here: https://800notes.com/nb/legal.aspx
The perhaps you would like to give us your physical address? Then we could check your company out, and if you are as legitimate and honorable as you say you are, it would result in some free publicity for you.
-7
Alissa Duff
| 3 replies
Here is your proof, this post was copied word by word from a 2013 post referencing another company: http://www.yelp.com/biz/convention-housing-services-henderson?hrid=Lc2vj-MvnKvV8r5q-YJl0w
A lot of people C&P their posts in several complaint sites as well as under the numbers themselves. People have the right to complain period! Again, read the legal here! Whether Admin takes it down or not is their choice and in most cases, it will stand.
-11
Alissa Duff
Really Tamianth? The same post is listed as complaining about ANOTHER company TWO years ago!
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