800-930-0168

800-930-0168 and 410-220-0470 included to scam email bilking a senior citizen of $299.99 to "clean" a computer of virus.  Scam reported to FTC and investigation was initiated.  This is fraud and a scam.

This is a scam-they tried to charge me $799 to clean and fix the computer. It is a scam -do not fall for it!!

I was scamed 299$ do not call number thought
I was on Microsoft
Site

Received a call and the person asked if I was Ruth I said yes and he hung up..Stupid me called back.  They claimed to be Microsoft and gave them access to my PC but never asked for money.  So I knew it was a scam and I looked up Microsoft on Google after I was sure it was Microsoft I allowed them to access once again but had to leave house so I left computer on.  I met with my grandson who told me to go home an disconnect my PC cancel my credit cards.  Lucky me I had a contract with the Geek Squad and I allowed them to get in and clean up the mess changed my password to get into my PC now I have to change all my passwords to my accounts.  First phone number call came in is 1-800-642-7676 second phone number 1-800-930-0168 Ext 303 or 304 his name was Joshua Sam Robinson I am sure it was all phony.    DO NOT PICK UP A PHONE UNLESS YOU KNOW WHO IT IS AT THE OTHER END...

I thought I had called AOL tech support but ended up connected to the above company.  They bilked me for $299.99 to download outdated software to clean my computer that is not even compatible with my operating system.  I want my money back!!!!

I would suggest that you contact your bank to dispute the charge.  I would also suggest that you take the time to read the following since you now have bigger issues to deal with:

 Thanks to Slim, another registered poster here and computer whiz:

Since the scammers accessed the computer, they probably did one or more of the following:
• Disabled the anti-virus software
• Added nasty malware to the computer
• Copied the Contact List (so they can spam/email your soon-to-be ex-friends)
• Copied any financial data or passwords they could find
• Compromised your ID on Facebook or other social site(s), and perhaps on shopping sites.
• "Zombied" the computer, so it would respond to THEIR commands sent via internet
• Deleted some important files
• Asked for money to repair the damage they caused

What can you do immediately after such an attack?
1.  Pull the cables on the computer, or otherwise disable it, so it cannot access the internet.
2.  Change ALL  passwords stored on the computer.
3.  Run FULL malware scans on the computer, in "SAFE" mode!
4.  Change the passwords again, particularly if the malware scans showed anything.
5.  Inform your bank and credit card companies.
6.  Sign up for credit monitoring, and check the status frequently
7.  Backup non-executable personal, data files to an external storage device.  (Executable files might be infected).
8.  You may have to bring the computer to a local repair shop, and tell them the story.
9.  Tell friends what happened, so they can be aware of strange emails from you.
10.  Connect to the internet only AFTER all the above have been done.
11.  Change the passwords on all online accounts.  Even better - access a "safe", uninfected  computer, and change your online account passwords RIGHT NOW.

NOTE:
If your computer set a "Restore Point" while it was infected, any "System Restore" you make will re-infect your computer.  Suggest you delete any potentially infected restore points and avoid setting such restore points until after your computer has been thoroughly cleaned!

You fell for one scam, and might be susceptible to others mentioned on this site:
http://phonehelp.2truth.com/facts.html
Read that info to educate and help protect yourself!

Honest computer companies do NOT cold-call people, or cause popups from websites to tell them their computers need fixing!

Some scammers even have websites, and falsely advertise they are associated with popular software packages or computer companies; so do NOT believe a "we will fix your computer remotely" site, and allow them access to your computer!

Read the info at these links.
http://news.softpedia.com/news/Cold-Call-Tech ... on-150170.shtml
http://www.consumer.ftc.gov/articles/0346-tech-support-scams

https://www.microsoft.com/en-us/security/portal/mmpc/shared/ransomware.aspx

Lesson:
If your computer needs fixing, bring it to a local repair shop

they did a restore point - what would happen if I delete it??

Since I do not know your computer and it appears that you are unsure of what to do, then you need to take it to a local brick and mortar computer shop in your town and have them look at it.  Deleting a restore point may or may not interfere with your ability to reset the computer.

They did not call me - I called them thinking they were AOL tech support.  After doing a search on this number - there are several websites with this phone number claiming to offer Tech support for several different web sites.