800-966-4901

HP Tech Support Scam
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At least three times in the last two weeks, I received a call which displays the correct phone number of HP Tech Support which is 800.474.6836. However, it is later determined to be a scam.
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The caller advised there were problems on my computer as a result of hacking or malware. To verify that, he directed me to the events viewer log which normally shows many errors and warnings.

That is used to scare people into compliance.

He then directs the person to give him remote access to the computer.

As I have had HP tech support which required remote access, I realized the web address he gave me was NOT for HP’s remote access.

I asked for his phone number so I could call back and he gave me 800.966.4901, ext. 1221 and told me to ask for Roy Anderson.

I called HP’s customer service and tech support departments both of which advised the phone number I was given is NOT associated with HP.

Good post. Thank you for the information on this number

call came up on my tv as hp tech support 1-800-474-6836 believing this I gave remote access to him. He showed me that hackers from russia had hacked into my computer. Told me to go to dollar general get 2 100.00 gift cards for itunes and july 5 there would be a tech person and new computer and 200.00 check at my house. He said his name was shane haymond. Called hp they checked my computer he was still on it they where able to fix it and get him out of my system thank goodness.Cant trust anybody just thought you should know.He told me to call him at 1-800-966-4901 as much problems as I have with this thing I trusted them shame on me!!!!!!!

Your problems are not over. WHAT do you use your computer for? Banking? Bill payment? Credit card? What personal information is on your computer? If you use your computer for any of those things - call the Bank NOW

Got hacked and stole $100 from mess

No online banking never have.

>> Got hacked <<

Since the scammers accessed the computer, they probably did one or more of the following:
• Disabled the anti-virus software
• Added nasty malware to the computer
• Copied the Contact List (so they can spam/email your soon-to-be ex-friends)
• Copied any financial data or passwords they could find
• Compromised your ID on Facebook or other social site(s), and perhaps on shopping sites.
• "Zombied" the computer, so it would respond to THEIR commands sent via internet
• Deleted some important files
• Asked for money to repair the damage they caused

What can you do immediately after such an attack?
1.  Pull the cables on the computer, or otherwise disable it, so it cannot access the internet.
2.  Change ALL  passwords stored on the computer.
3.  Run FULL malware scans on the computer, in "SAFE" mode!
4.  Change the passwords again, particularly if the malware scans showed anything.
5.  Inform your bank and credit card companies.
6.  Sign up for credit monitoring, and check the status frequently
7.  Backup non-executable personal, data files to an external storage device.  (Executable files might be infected).
8.  You may have to bring the computer to a local repair shop, and tell them the story.
9.  Tell friends what happened, so they can be aware of strange emails from you.
10.  Connect to the internet only AFTER all the above have been done.
11.  Change the passwords on all online accounts.  Even better - access a "safe", uninfected  computer, and change your online account passwords RIGHT NOW.

NOTE:
If your computer set a "Restore Point" while it was infected, any "System Restore" you make will re-infect your computer.  Suggest you delete any potentially infected restore points and avoid setting such restore points until after your computer has been thoroughly cleaned!

You fell for one scam, and might be susceptible to others mentioned on this site:
http://phonehelp.2truth.com/facts.html
Read that info to educate and help protect yourself!

Honest computer companies do NOT cold-call people, or cause popups from websites to tell them their computers need fixing!

Some scammers even have websites, and falsely advertise they are associated with popular software packages or computer companies; so do NOT believe a "we will fix your computer remotely" site, and allow them access to your computer!

Read the info at these links.
http://news.softpedia.com/news/Cold-Call-Tech ... on-150170.shtml
http://www.consumer.ftc.gov/articles/0346-tech-support-scams
https://www.microsoft.com/en-us/security/portal/mmpc/shared/ransomware.aspx

Lesson:
If your computer needs fixing, bring it to a local repair shop

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Please reply to this post, to let us know you read it, or have taken suitable actions to protect yourself.