844-312-7474

This number is listed as an Outlook Mail tech support. I called & they 1st asked for my DOB, which I don't give out lightly & Outlook probably doesn't have. He proceeded without my personal info to guide me to a website to download a program to "help" with my mail issue. When I questioned this action, he hung up on me. Does not seem legit.

No it isn't, they want to access your computer and install malware or spyware on it.  Good thing you didn't download that program.  They then would have asked for money.  All ads at the top and the bottom of search engine pages are paid advertisements from unknown sources.  Scammers exploit this in the hopes someone will call the first number listed on the page.  Always go directly to the company you are seeking help from, in this case Outlook and Microsoft.

What list was this "tech support" in ?

Scammers have been polluting search engine results for years and Google, Microsoft Bing, and Yahoo have been rather slow to purge the scammers, assuming the result is legitimate until ripped off people complain.

this definitely is a bogus number trying to scam you into payment for a fix of a worm/virus they put on your computer. They are the hackers.don't bite as I did

Was told it was google chrome tech support and they said to install a program called citrix.... did stuff in command prompt that i closed after a few when i got suspicious... Did a malware scan and has malware on computer....

Since the scammers accessed the computer, they probably did one or more of the following:
• Disabled the anti-virus software
• Added nasty malware to the computer
• Copied the Contact List (so they can spam/email your soon-to-be ex-friends)
• Copied any financial data or passwords they could find
• Compromised your ID on Facebook or other social site(s), and perhaps on shopping sites.
• "Zombied" the computer, so it would respond to THEIR commands sent via internet
• Deleted some important files
• Asked for money to repair the damage they caused

What can you do immediately after such an attack?
1.  Pull the cables on the computer, or otherwise disable it, so it cannot access the internet.
2.  Change ALL  passwords stored on the computer.
3.  Run FULL malware scans on the computer, in "SAFE" mode!
4.  Change the passwords again, particularly if the malware scans showed anything.
5.  Inform your bank and credit card companies.
6.  Sign up for credit monitoring, and check the status frequently
7.  Backup non-executable personal, data files to an external storage device.  (Executable files might be infected).
8.  You may have to bring the computer to a local repair shop, and tell them the story.
9.  Tell friends what happened, so they can be aware of strange emails from you.
10.  Connect to the internet only AFTER all the above have been done.
11.  Change the passwords on all online accounts.  Even better - access a "safe", uninfected  computer, and change your online account passwords RIGHT NOW.

NOTE:
If your computer set a "Restore Point" while it was infected, any "System Restore" you make will re-infect your computer.  Suggest you delete any potentially infected restore points and avoid setting such restore points until after your computer has been thoroughly cleaned!

You fell for one scam, and might be susceptible to others mentioned on this site:
http://phonehelp.2truth.com/facts.html
Read that info to educate and help protect yourself!

Honest computer companies do NOT cold-call people, or cause popups from websites to tell them their computers need fixing!

Some scammers even have websites, and falsely advertise they are associated with popular software packages or computer companies; so do NOT believe a "we will fix your computer remotely" site, and allow them access to your computer!

Read the info at these links.
http://news.softpedia.com/news/Cold-Call-Tech ... on-150170.shtml
http://www.consumer.ftc.gov/articles/0346-tech-support-scams

https://www.microsoft.com/en-us/security/portal/mmpc/shared/ransomware.aspx

Lesson:
If your computer needs fixing, bring it to a local repair shop

~~~~~~~~~~~~~~~

Please reply to this post, to let us know you read it, or have taken suitable actions to protect yourself.

They told me they would need to access my computer for 2 hrs, and that it would cost $200 up front to fix.  When I asked what they were going to do, he hung up. I was referred by my internet provider (Frontier) out here in Tampa, Florida.

I was searching for a number for Google's customer support and came upon this one.  The man I spoke with told me that my account had been hacked and that I would need to pay $150 in order to stop the hackers from Mexico and Canada from obtaining anymore of my information.  I told him I would take that up with my bank.  He then said if I was unwilling to pay, then he could not assist me any further and hung up.