844-536-9338

Called him for Facebook support, made me get iTunes cards for additional payments for support.

Facebook doesn't have telephone support, but even if they did they wouldn't ask for money and certainly not using itunes cards. It sounds as if you gave them access to your computer as well.


Thanks to Slim, another registered poster here and computer whiz:

Since the scammers accessed the computer, they probably did one or more of the following:
• Disabled the anti-virus software
• Added nasty malware to the computer
• Copied the Contact List (so they can spam/email your soon-to-be ex-friends)
• Copied any financial data or passwords they could find
• Compromised your ID on Facebook or other social site(s), and perhaps on shopping sites.
• "Zombied" the computer, so it would respond to THEIR commands sent via internet
• Deleted some important files
• Asked for money to repair the damage they caused

What can you do immediately after such an attack?
1.  Pull the cables on the computer, or otherwise disable it, so it cannot access the internet.
2.  Change ALL  passwords stored on the computer.
3.  Run FULL malware scans on the computer, in "SAFE" mode!
4.  Change the passwords again, particularly if the malware scans showed anything.
5.  Inform your bank and credit card companies.
6.  Sign up for credit monitoring, and check the status frequently
7.  Backup non-executable personal, data files to an external storage device.  (Executable files might be infected).
8.  You may have to bring the computer to a local repair shop, and tell them the story.
9.  Tell friends what happened, so they can be aware of strange emails from you.
10.  Connect to the internet only AFTER all the above have been done.
11.  Change the passwords on all online accounts.  Even better - access a "safe", uninfected  computer, and change your online account passwords RIGHT NOW.

NOTE:
If your computer set a "Restore Point" while it was infected, any "System Restore" you make will re-infect your computer.  Suggest you delete any potentially infected restore points and avoid setting such restore points until after your computer has been thoroughly cleaned!

You fell for one scam, and might be susceptible to others mentioned on this site:
http://phonehelp.2truth.com/facts.html
Read that info to educate and help protect yourself!

Honest computer companies do NOT cold-call people, or cause popups from websites to tell them their computers need fixing!

Some scammers even have websites, and falsely advertise they are associated with popular software packages or computer companies; so do NOT believe a "we will fix your computer remotely" site, and allow them access to your computer!

Read the info at these links.
http://news.softpedia.com/news/Cold-Call-Tech ... on-150170.shtml
http://www.consumer.ftc.gov/articles/0346-tech-support-scams

https://www.microsoft.com/en-us/security/portal/mmpc/shared/ransomware.aspx

Lesson:
If your computer needs fixing, bring it to a local repair shop

844-536-9338 ex 8004 Alex Cooper rep said he would activate my fb if I gave him iTunes gift cards then asked for my bank account so that the money could be out back.... I'm pressing charges calls were recorded and I will not let this slide!

This is happening too me they have hacked my Facebook and I have no pics of my babys anymore
I'm I have called the FBI the FTC everything I can think of I still have the iTunes card he used please please fix this

I had the same thing happened too me

I had my account disabled and was told that Facebook had a customer service number. I call the 844 number and a rep by the name of "Albert" assured me he could resolve my issue with the whole iTunes thing. Needless to say I fell for the okey doke. Set up a new account and they smacked that one as well. Very frustrating and time consuming,  I hope they get everything they got coming to em.

The same thing happened to me what should I do!

Same thing for me..he said get an i tunes card..this is a scam correct

Wants me to buy an i tune card cause i was told that my account was gotten  in to..and naked pictures of mine were being sold..I told him good..send me some..cause i never had any....

My brother had problems with Facebook account so he wanted to call Facebook for help. He searched the number on googgle and called them. I knew this after the scam over. While he was talking, he couldn’t understand all the talking because he had brain injured. He gave me the phone and asked me  to talk with that person but he also spoke to since it was on speaker phone. I did not know what was going on but talked. I asked what issues going with my brother. The person said my brother couldn’t log on Facebook, iCloud accounts because a lot activities on his accounts that was why all those accounts been suspended.  I thought my brother had problems with his iPhone. While my brother and I were understanding about the issues, he told us in order to fix it. First, he stopped and removed all then re-established new accounts. He required my brother to buy 2 iTunes card $50 each and credit back when he done. That person (claimed to be Mark Williams) whose accent as a foreigner was the same person that I had been talking in the story gave the 844-536-9338 to call back after got the iTunes cards. I was suspected at fisrt because I expected the toll free instead this number. I had my family  coming over very soon.
My brother Got iTunes cards and called that cower person and gave the code. He transferred to the tech to fix the issues as he told us.
Another foreigner talked, explaining what was he going to do 3 steps. 1 is to stop, done. 2 is verification and validation, done. 3 is administrative and authoritative, not done. He continued explaining. I suspected when he mentioned Facebook hacked to my brother.

He asked 2 iTunes cards $ 100 each in order to fix it. I was very upset. Now, I knew we had been scammed.  Asked his name and he said Ronnie Williams Sr. I figured out and argued with him why my brother had to pay him to Facebook account. Hung up, darn it.

Called iTunes customer service and read serial number on the cards. Those cards been used and gone. It could been worse because my brother was thinking to buy more iTunes cards.
Spread out these words to prevent or minimize more people who could be a next victim.

I was convinced there were hackers n my computers and they seemed to process to make it seem like it and thats why I was having trouble with my facebook and my computer.  They wanted me to buy iTune cards and at first sure since it would be refunded, but then it got to more, more and i gotten my myself deeper.. They didnt fix what they said they would. They consider iTunes cards money, but it takes money to buy them...  now so far im out of the money i spent.  They told me I didnt do it the right way so i wont be able to get my refund.

Yes, wanted I tunes cards, posed as facebooks market place manager, Alex cooper.  Ext 8004

My boyfriends Facebook has been hacked and he cannot at all get into it, and his email address password had been changed too. I googled how to get in contact with facebook, and it brought up first thing a number to be called 8445369338 to help with any Facebook issues. A man with a foreign accent answered after a couple rings, and addressed himself as David Jones. I handed the phone over to my boyfriend so that he could explain the issue he was having. The man explained to him that his account was indeed being used by another person from 2 different states that we obviously do not live in. He then informed my boyfriend that he would need to get an itunes card for the amount of 50$ to be able to help him recover his account, and then have him a call back number that was similar to the number we called initially. We did not get the iTunes card because it was clear to us that something was not right.