844-776-8473

I was given this number by a phishing scam.  They were extremely sneeky and attempted me to download software that would take over my desktop from Ammy.com.  They were sophisticated in that they transferred me from a low level tech support guy to the senior tech support guy and finally to their manager.  This is the number they gave me.

This number popped up in one of those popups that claims that your computer "has been compromised" giving the phony "Microsoft" number.  Happened to my mother today, they were able to get her to do some keystrokes that, I assume, were to download file transfer apps, which I deleted with the help of my brother in the tech field.  There was a chain of command it appears, and in the course of her keystrokes, my mother did see where one of them typed "she thinks we're fraudulent".

I am going through the exact same thing. Did she give them a credit card?

Is thus a legit support company for computer?

Message from Microsoft:

Quote:

Remember, Microsoft will never proactively reach out to you to provide unsolicited PC or technical support. Any communication we have with you must be initiated by you.

Cybercriminals often use publicly available phone directories, so they might know your name and other personal information when they call you. They might even guess what operating system you're using.

Once they've gained your trust, they might ask for your user name and password or ask you to go to a legitimate website (such as www.ammyy.com) to install Remote Access software that will let them access your computer to pretend to fix it. Once you do this, your computer and your personal information are vulnerable.

Do not trust unsolicited calls. Do not provide any personal information.

Here is more information on what to look out for with telephone and web pop-up scams and how to report them:
https://www.microsoft.com/en-us/safety/online-privacy/avoid-phone-scams.aspx

Microsoft's fight against the scammers:
https://blogs.microsoft.com/on-the-issues/201 ... -support-scams/

Quote:

From Microsoft:
If you have been contacted by someone claiming to be from Microsoft and felt it was a scam, you can help us stop these fraudsters by reporting all information about your interaction with them.

https://www.microsoft.com/en-us/reportascam/

No, it's not. NEVER trust anyone who calls you telling you of computer issues nor any number that pops up on your computer screen telling you to call it.

My computer was completely taken over!  The website I went to click on was foe recipes ane was completely legit.  A microsoft scare-type box with a loud security sound.  I could not get out of it.  The only thing I could do was call the phone number 866-217-8835.  I was then transferred to Global Expert 1-844-766-8473.  It cost me $170 for them to 'clean' up my computer and istall new security.  It was at that point they let me know they were not affiliated with microsft!

No, the only thing you could do was to not call them.  Now that you have let them access the computer you have huge, huge problems.  All you need to do was to shutdown and clear out the cache and cookies.  If you paid by credit/debit card I would suggest that you immediately contact your bank and dispute the charge and have them issue a new card.


Thanks to Slim, another registered poster here and computer whiz:

Since the scammers accessed the computer, they probably did one or more of the following:
• Disabled the anti-virus software
• Added nasty malware to the computer
• Copied the Contact List (so they can spam/email your soon-to-be ex-friends)
• Copied any financial data or passwords they could find
• Compromised your ID on Facebook or other social site(s), and perhaps on shopping sites.
• "Zombied" the computer, so it would respond to THEIR commands sent via internet
• Deleted some important files
• Asked for money to repair the damage they caused

What can you do immediately after such an attack?
1.  Pull the cables on the computer, or otherwise disable it, so it cannot access the internet.
2.  Change ALL  passwords stored on the computer.
3.  Run FULL malware scans on the computer, in "SAFE" mode!
4.  Change the passwords again, particularly if the malware scans showed anything.
5.  Inform your bank and credit card companies.
6.  Sign up for credit monitoring, and check the status frequently
7.  Backup non-executable personal, data files to an external storage device.  (Executable files might be infected).
8.  You may have to bring the computer to a local repair shop, and tell them the story.
9.  Tell friends what happened, so they can be aware of strange emails from you.
10.  Connect to the internet only AFTER all the above have been done.
11.  Change the passwords on all online accounts.  Even better - access a "safe", uninfected  computer, and change your online account passwords RIGHT NOW.

NOTE:
If your computer set a "Restore Point" while it was infected, any "System Restore" you make will re-infect your computer.  Suggest you delete any potentially infected restore points and avoid setting such restore points until after your computer has been thoroughly cleaned!

You fell for one scam, and might be susceptible to others mentioned on this site:
http://phonehelp.2truth.com/facts.html
Read that info to educate and help protect yourself!

Honest computer companies do NOT cold-call people, or cause popups from websites to tell them their computers need fixing!

Some scammers even have websites, and falsely advertise they are associated with popular software packages or computer companies; so do NOT believe a "we will fix your computer remotely" site, and allow them access to your computer!

Read the info at these links.
http://news.softpedia.com/news/Cold-Call-Tech ... on-150170.shtml
http://www.consumer.ftc.gov/articles/0346-tech-support-scams

https://www.microsoft.com/en-us/security/portal/mmpc/shared/ransomware.aspx

Lesson:
If your computer needs fixing, bring it to a local repair shop

Exactly the same experience (and as with CMC) in early August 2017.

I followed instructions and they went in my computer to "fix" the "problem".  It stopped when they said there was a $299.99 fee.  I'm sick to my stomach...what will they do with the info I gave them.  I didn't give them my credit card or any passwords.

844-776-8473 this was my support contact # a name of Patricia Smith ext.no;1060 was also given to me. The organization was called Global Expert payment was made to Gateway:360 support a one time fee of 599.00 I have contacted and cancelled this credit card and filled to dispute charges .This happened on 8/31/17 .On 10/17/17 the www world wide web contacted me and said that my computer was being hacked into that the above company was a scam it was more than likely the same poeple . They are very knowledgable about the computer how to quickly check on everything you have on the computer .Feeling stupid but I have learned a valubable lesson .Hoping this will help someone else no to be a victom of this  kinda scam.

just called 10/29/2017   5pm, because my computer is turned on , they think I'll answer the phone.   No message , so now I block the number.   This has been going on for over 2 1/2 years !!

Say they are microsoft , and they are not ! They use other numbers to call you back as 844-443-4888 , 877-734-4245 . They told me i had to give them information to fix my account , and i knew they just want to steal internet informaion .

Scam