866-217-0659

I was pressured into sending $99.99 to them to unlock my computer. Very upset when I told them I would contact Microsoft.

My computer froze up.   Then I got a message that looked like it was from Microsoft.  I called the number, and talked to the tech. They wanted 149.00 for a 1 time fix, then said I needed 799.00 to get the security I needed, that McAffe and other regular stuff you can buy at Best Buy couldn't stop the particular virus my computer had.  I told them I would call back, as I had to check with my other half.  They tried to keep me on the phone, but I hung up.  My husband said to unplug the router etc. immediately, which I did.  I then called the back, and said I couldn't pay that much.  They got a bit peeved, and hung up on me.  I got two more calls that evening, but I didn't answer when I saw the telephone number.

Please do not call any number that is listed on your computer. These fake alert messages are luring you into calling them. Social engineering tacit they use. If you get a fake alert message telling you to call...DO NOT! Restart  the computer and get Adblocker

My computer showed I had a virus and the #18662170659 appeared, I called worried about my personal info and the guy pursued me to let him in my computer to fix it. I believed it was microsoft and gave my credit card  info. It cost me $500 for a "lifetime guarantee "
The payment was to China and my credit card called me to confirm it was me. Now I want to cancel the payment.  I'm not sure if it was a scam

Yes, it was a huge scam, and you had no problems until you let them into your computer.  Now you really do have a virus and even worse.

 
Thanks to Slim, another registered poster here and computer whiz:

Since the scammers accessed the computer, they probably did one or more of the following:
• Disabled the anti-virus software
• Added nasty malware to the computer
• Copied the Contact List (so they can spam/email your soon-to-be ex-friends)
• Copied any financial data or passwords they could find
• Compromised your ID on Facebook or other social site(s), and perhaps on shopping sites.
• "Zombied" the computer, so it would respond to THEIR commands sent via internet
• Deleted some important files
• Asked for money to repair the damage they caused

What can you do immediately after such an attack?
1.  Pull the cables on the computer, or otherwise disable it, so it cannot access the internet.
2.  Change ALL  passwords stored on the computer.
3.  Run FULL malware scans on the computer, in "SAFE" mode!
4.  Change the passwords again, particularly if the malware scans showed anything.
5.  Inform your bank and credit card companies.
6.  Sign up for credit monitoring, and check the status frequently
7.  Backup non-executable personal, data files to an external storage device.  (Executable files might be infected).
8.  You may have to bring the computer to a local repair shop, and tell them the story.
9.  Tell friends what happened, so they can be aware of strange emails from you.
10.  Connect to the internet only AFTER all the above have been done.
11.  Change the passwords on all online accounts.  Even better - access a "safe", uninfected  computer, and change your online account passwords RIGHT NOW.

NOTE:
If your computer set a "Restore Point" while it was infected, any "System Restore" you make will re-infect your computer.  Suggest you delete any potentially infected restore points and avoid setting such restore points until after your computer has been thoroughly cleaned!

You fell for one scam, and might be susceptible to others mentioned on this site:
http://phonehelp.2truth.com/facts.html
Read that info to educate and help protect yourself!

Honest computer companies do NOT cold-call people, or cause popups from websites to tell them their computers need fixing!

Some scammers even have websites, and falsely advertise they are associated with popular software packages or computer companies; so do NOT believe a "we will fix your computer remotely" site, and allow them access to your computer!

Read the info at these links.
http://news.softpedia.com/news/Cold-Call-Tech ... on-150170.shtml
http://www.consumer.ftc.gov/articles/0346-tech-support-scams

https://www.microsoft.com/en-us/security/portal/mmpc/shared/ransomware.aspx

Lesson:
If your computer needs fixing, bring it to a local repair shop

I was stupid. I was pressured into paying $150 to have them fix a problem. I saw a window stating that I had a virus, and needed to call "Microsoft" before my personal info was compromised. Of course, it wasn't Microsoft but the iTech. I allowed them access to my computer and paid for it. Unfortunately my life revolves around my computer and I did what I thought would help.

Please tell me that you haven't experienced any other problems after this! No problems with you bank or computer?

A window popped up saying I need to call this number. It looked like Microsoft and I was stupid for believing that I had a virus. I called the number and was told that i downloaded a virus, I said I havent downloaded anything recently so what caused it. He then blamed it on my bank Wells Fargo, saying it has been infected. So he says he can fix it for $100. I asked if he was a legitimate tech, his response vage and simple. I was in the process of giving my information, then I was put on hold. I gave my boyfriend a call to ask if it’s a scam, and he said it sounds like a scam and should google the number. I then discovered that it was a scam. During this time the tech was calling me and demanding that I call him back. He did have access to my computer and opened the camera so he could see me!!! Creepy!!! Also opened a note and messaged me to reconnect and to call him back. So in response I turned off the WiFi, restarted my laptop and changed all my passwords. I also deactivated my bank account because they had my information. I haven’t turned on my laptop since, I’m not taking it to Best Buy because it’s to expensive. What should I do???
SCAM!!!! SCAM!!!! SCAM!!!! DONT CALL1-866-217-0659

Well I would suggest that you read the other posts since a very detailed explanation was provided.  PS if you changed passwords and bank information from that computer, you gave the all that information.  Also, you will now have to pay someone to clean it.  Preferably someone in a brick and mortar computer shop in your town and not some more of these fake computer techs.

Scam! Do not call. Seems professional,  but is not. I doubted it after I confronted him about it.

Extremely ashamed that I paid an exorbitant amount of money for lifetime protection to the site associated with 866-217-0659.  The company is called iTech-squad that emailed via support@itech-squad.us.  Based on the complaints listed above, I am wondering if they are under investigation by the FTC and if there is any recourse for those of us who naively bought into this scenario. Any direction which you can provide would be appreciated.