866-387-2262

Tired of receiving "name with held"calls from this number & other 866 numbers! Will continue to block! If FCC or communications industry can eliminate, then great!

I agree, block all anonymous  caller ID calls.  
They did leave a message claiming to be contracted by Regal medical group homecare division (they did have my full name and I do belong to the Regal group) to conduct Dementia assessment telephone surveys.  
BLOCK THIS CALLER

The call from (866)387-2262 is a legit number for me, at least. A few months before they started calling I was having dizzy spells now and then, the first few calls from that number I ignored, not picking up but then one late morning I decided to find out whom they were and it was Royal Healthcare in response to my visit a few months ago with my Doctor. It wasn't a survey but more of what my next steps are with this problem and what I should do next. I don't know if anyone else has been having these same dizzy spells and have been ignoring these calls. So, what I recommend is to stop ignoring them.

Did you speak with your doctors office about receiving this call?  I get these calls ALL the time and it is NOT because of my doctors office.  Beware of calls that do not leave messages and do not have a name on caller ID.

I never pick up calls from numbers I don't recognize..Also to Joe from Los Angeles...there's a thing called PRIVACY and unless your Dr discussed having someone call you it would be considered UNETHICAL PRACTICES..Drs are very aware of PRIVACY LAWS..So you were SCAMMED cause normal doctors aren't allowed to give your health info to a third party without your consent...

On Thursday, 10 16 14 at approximately 10 am I received a phone call from a woman named Cindy Ciseros, LVN.  At the time she identified herself she said she was representing Mercy Care Advantage program and I took that to mean she was actually with the insurance company (which happens to be my insurance coverage).  She asked if I could take a for 5-7 minute survey.  She asked MANY PERSONAL, Private questions and after about 20 minute of this as she was wrapping up she asked if I wanted to allow my doctor to see the answers.  This is where the red alarm went off.  I said "NO" and went on to ask who she was with.  She then repeated she was calling on behalf of Mercy Care Advantage.  Again I asked who she was affiliated with and she tried to dodge the answer with Mercy Care Advantage.  Now, I knew something was very wrong with this picture.  I insisted she tell me the name of the company she was affiliated.  she finally told me Winstone and I asked what is Winstone and where is it located.  Then I asked for her first and last name and told her I did not want any 3rd parties involved in my personal health history.  I was absolutely livid.   I told her I wanted everything I said deleted as I was deceived into thinking she represented Mercy Care Advantage.  She said she would not delete the information and I said that was unacceptable.  She said she would get her supervisor Mary Fisher on the line.  While doing so we got disconnected.  



In the meantime I called Mercy Care Advantage and filed a complaint stating I was deceived into thinking I was talking to Mercy Care Advantage employee.  At no time was I ever informed about Winstone from Orange county CA or that she represented a 3rd party.  MCA confirmed that the insurance co was using Winstone but that did not make a difference to me as had I realized a third party was deceiving me into giving out my personal health and medical information I would never have agreed to taking the survey.  I am talking very intimate and personal information.  I told her that Winstone was not clear in stating who they were and lead me to believe something else.  I wanted my records destroyed and I wanted it done now.  She (MCA) said she could take a complaint but that was all she could do.


I called my answer machine and did get a message from Cindy Ciseros's supervisor, Mary Fisher 888 395-4473 or direct line 714 384-3870X317.  I called Mary Fisher and told her I never realized Winstone was asking the questions and they got the information under false pretense implying they were representing MCA NOT CLARELY STATING they really were from Winstone.  I demanded that she delete my conversation and she flatly refused.  I told her I was going to contact an attorney as clearly  (Winstone) did not make it clear as to who they were.  She flatly refused and told me she would not delete my information but that no one would see it.


Tell me how much BS is this?  Why would she not delete my personal information after my telling her Winstone falsely informed they were MCA rather than being up front and saying they were Winstone hired by MCA to take the survey.  I did have enough common sense to record my conversation with Mary Fisher and do have me stating I was not and would not have taken the survey.  She flatly refused to delete the conversation.



Elizabeth  My Name

602 XXX XXXX



Complaint against:  Winstone located in Orange County CA (this is all the information I was given when I asked for an address)

1st caller or who presented herself as a survey taker from MCA, Cindy ciseros, LVN 800 433 5778 phone number used to contact me



2nd person presumably supervisor that refused to delete my personal health information, Mary Fisher 888 395 4473, personal direct phone number 714 384 3870 X317.



I can not believe how shoddily this was pulled off.  I also can not believe that I have personal and privacy privileges when in a hospital and sign papers so stating that no 3rd party other than my insurance company many have access to this information and MCA goes and gives Winstone the ok to call as their representatives and then after false getting information from the individual refusing to delete the information on their request. This is unconstitutional as it was acquired under false pretense. Any attorneys out there that want to make both of us some $$$$?

If you have MCA insurance call them and tell them NO 3RD party information please
If you receive any calls under the false pretense and having all kinds of personal mental and physical questions asked TAKE THE PHONE NUMBER AND CALL ATTORNEY GENERAL'S OFFICE.