877-490-4716

This phone number is on an invoice and on a shipping label for 10 boxes of gloves which were shipped to my business in Georgia. The caller , William Baxter, with whom I spoke insisted that an employee of my business ordered the gloves. However, this employee is not and has never been authorized to order any product. The "so called" purchase order on the invoice indicated 'verbal "+" "+"' with the + indicating initials of the employee. That is a bogus purchase order. The company is Rivera Medical Company at 530 Los Angeles Avenue #115-210, Moorpark, CA 93021. I have been given the option to return the unwanted merchandise and I must fax the tracking number to a number given to me over the phone.

This company tried to do the same thing to us. First they called and talked to the person who does our medical supply ordering. We only order from 2 large distributors, but this company (not identified as Rivera when they called) offered to send us 2 cases of gloves as "free samples". When the boxes arrived, they went into our stock. Then they called back and asked for the same employee who was promised the free samples and asked her where they could send the invoice. She gave them our address, thinking it was just a formality and we'd get an invoice for $0. The invoice came and it was for $474!!! By the way, the man who had called initially was William Baxter. When I called back to check on why the invoice was sent to us if these were free samples, I spoke to someone who identified himself only as Brian. He insisted that our employee had placed the order and refused to back down, claiming he was going to take us to collection if we didn't pay. That's when I googled the company name and found these posts. What followed were several harrassing phone calls from Brian in which he first claimed that he had a recorded phone call of the order being placed, but couldn't provide me with the recording - only a transcript of the call (HA!). After he kept calling back, we put him on the phone with the owner of the company who told him in no uncertain terms that we weren't paying for something that we didn't order and that if he wanted what was left of the gloves, he could pay for return shipping. He then lowered himself to using the race card and claimed that we were "treating him this way because he was black and we are white". At that point our owner hung up on him. He then called back and told our receptionist that he was reporting us to the NAACP for calling him a "N*****". Unbelievable. I can understand somebody pulling a scam like this and getting away with it because the accounting dept doesn't know the bill isn't legitimate. But when somebody becomes as harrassing as this guy, why? Does he really think he's going to get the money out of us if he keeps harrassing us?

we have had all the same problems listed below.  They have continued to hassle us until I finally sending the gloves back at our expense so they'll quit calling.  I have reported them to the better business bureau

We were called by the Rivera Medical Company at 530 Los Angeles Ave, #115-210, Moorpark, CA  93021. I do not know who the caller was but he stated that we had ordered from him before. He stated that per box the glove price was $2.99.  When the invoice came the price per box shot up to $40.81 plus $16.75 for shipping charges!!!  We have tried to call them back to see if this was some sort of error but no one has returned our calls and now, the phone number 877-490-4716 gets forwarded to an 818-713-8130 which has been disconnected.

The person who does the ordering was contacted by Rivera and offered one free case of gloves to try. When the case arrived we discovered that they were latex and being that we are a latex free facility we can't use them. Two days later we received three more cases with no invoice. I called the number on the box to find out how to return the gloves only to find out the number didn't exist. When the invoice arrived two days later I again called the number only to hear that the number I called was not the number I dialed and it was no longer in service. Thinking I dialed wrong I called the number again and got the same recording.  I got the impression that the the call was forwarded from the first number and the second number was the one disconnected. I then called operator assistance and was told they have no listing for that company. I now have four cases of gloves that can't be used with an invoice totaling $903.00 and no way to contact anyone to return them. My next course of action is to contact the Better Business Bureau.

Ive noticed, that everone of these complaints are so similar. I believe they are just coping the same thing over & over. Like for example, Ann's complaint, she didnt even order but she knows exactly what was said. I think the best thing to do would be for the buyer to call the customer service rep to handle the matter. If any customer is not satisified they can always return any order. I hope this helps

Our nursing home just went through a big change in ordering our supplies. The company we usually use was bought out. During this time of change I got a call for Rivera Medical Supply and they offered free first supplie with a bix of chocolates. To give me a thanks for ordering from them. Come to find out I called the company and notified of the bill for $491.50 for 10 boxes of glove. OUr distributer charges only 3.44 per box. This is a scam I was told to report it and thats what Im doing. Also they didn't bill it to the company I work for they sent the bill to me ion my name. So glad I didn't give them my personnal information like my ss#. There address is 565 South Mason Road Suite# 484 Katy Tx, 77450. Also when you call the 1888 857 3945 they do not say the name of the company just say their operators are busy and to leave a call back number and invoice number so they can contact you. If you dont have that they cant talk to you at all.. BE AWARE!!!

BEWARE!!! A call came in asking to speak with who was in charge of our purchasing supplies. This person was a female and said she wanted to inform us that the cost of specific gloves was going up and they wanted us to be aware and wanted to send us some complimentry boxes of gloves along with a box of chocolates, and asked the size we generally ordered. About a week later we received two cases of gloves along with 2 bags of hard candy that anyone could pick up from a dollar store. Approximately a week later we received an invoice in the amount of $491.50. Now.... can you imagine our shock at this invoice? When it was suppose to be complimentry, (free). 4 boxes of gloves to a case for $229.00, that's $57.25 a box, REALLY!!! These same boxes can be purchased at any retail store for less than $7.00 a box. I called this company to inquire how this went from being complimemtry (free) to $491.50, unless it was after the due date at which time the cost would be $522.98. I think not brother! You will be getting these boxes of vinyl back, compliments of of me...But hey, thanks for the candy. I'm just curious, are you also the company that calls about Copier Toner? PS... This company has also been reported to the BBB on several separate occasions...

Same thing happened to us (home care agency).  Rivera called to "confirm" our address and got the name of our receptionist (and tried to say the receptionist ordered gloves from them).  Then we received two small cases of low-quality gloves (5 boxes per case) and a bill that was nearly $500.00.  When I confronted an employee at the company (Mike Adams), he told me it must have been an accident, that part of the order didn't arrive and then he pretended to look up the tracking info for the other boxes (even though in earlier conversations, he had insisted the order was complete).  I thanked Mr. Adams for the gifts (the unsolicited boxes of gloves).  Thankfully, one of Rivera's (now) ex-employees spent their last day at work calling all of the people Rivera had duped, to tell them the company is a "scam".

Beware of phony invoices, warns BBB

http://www.bbb.org/us/article/beware-of-phony-invoices-warns-bbb-27425

Don't deal with unknown sellers. First check the business' BBB Reliability Report at www.mbc.bbb.org.

The callers real name is Michael Emoreth Arnold and he moved from California to Houston to continue his scam operation.  The office in California is still open for scam business and Michael E Arnold has another associate running his scam in that office.  Michael E Arnold's goal is deceive and trick you by telling you that you ordered from them before, or you placed an order with them, or that Rivera Medical, Ampex Medical, Falcon, Allied Medical, Advanced Medical, Superior Medical, Corbin Supply, are your approved vendors for gloves or that someone else in your business placed a glove order with them which is why you received an enormous shipment of cases and cases every week for a month or two....ALL LIES!  This is all part of his scam. They've had at least 20 toll free phone numbers which they no longer use because they keep changing their number. The number they currently use now is 888-857-3945/713-774-4800/713-774-4801.  Their office is at 10333 Harwin Dr. Suite 170, Houston, TX 77036, and they don't ever provide this information.  They use at least 8-10 PO box addresses which are all inside UPS stores in Houston/Katy and in California. Michael E Arnold has been running this scam for years now with the help of his side monkey, Michael A Dirksen (co scammer)  The Better Business Bureau says you are not obligated to pay these monkeys anything because it is a scam ...here's the link to the BBB where it talks about phony invoices and scams...  http://www.bbb.org/us/article/beware-of-phony-invoices-warns-bbb-27425.  Report them to the BBB, Federal Trade Commission, US Government and Attorney General.  They will harass you, yell obscenities at you, continue to lie and trick you just to steal your money.  Don't Be fooled and don't let Michael E Arnold get away with it either! REPORT THEIR [***] TO THE AUTHORITIES!

Funny and sad how these jerks operate. They called our facility about about 2 years saying they wanted to send us a complimentary box of free gloves to try out and a free bag of candy just for listening to their sales pitch and trying out their cheap gloves. At the time, the clerk who worked for us said the person who contacted her sounded like a very young girl who spoke sorta ghetto and used slang words. She said the girl told her she's a telemarketer for Superior Medical located in Houston Texas.  Our clerk said, "no thanks, we already order our gloves from a approved vendor, thanks anyway." The girl said she wanted to send the free candy just for taking up our clerks time. The clerk said, "no thanks" then hung up.  Our clerk did exactly as she was instructed to do. The telemarketer girl called right back, asked who she was speaking to, our clerk said, "M****" the telemarketer girl said, "b#$^&$ who you think you are hanging up on me?!! I'm gonna get yo a$$ fired B#%$!" At that time we were already informed by other facilities not to accept anything from Superior Medical and Advanced Medical Co. - same scammers as Ampex Medical aka Rivera Medical Co. A few days later we ended up with several cases of gloves and several invoices with our clerks name on all the shipping paperwork and invoices.  I called Superior Medical, asked to speak to the manager and was told he was out of the country on vacation. I asked for the owner and was told he lives in France and unavailable. I told "Mike Brown" (Michael Arnold or Michael Dirksen) about the incident with their telemarketer.  He said he pulled up our account and our clerk "M***" placed an order for over 40 cases of gloves to be shipped every week for the next 3 months. I was furious! Told him he was full of crap! Our clerks was already informed and knows all about their scam, she never placed any orders.with them. He called me a liar and said we better pay them for every case and the candy too! Told him we weren't paying for any of it, he is more than welcome to come pick up his gloves or send return labels so we can ship it all back to him. He called me a lying B@##$ and yelled out a bunch of other obscenities. I hung up on him. He called back at least 30 times. I let every call go to voice mail. He left 20 messages stating we were going to pay the bill or face legal action. Many threats. Yea, sure...now go fly a kite!

First of all, we do NOT and NEVER had any "account" with these losers. Second, we order our gloves from a reputable and professional APPROVED vendor. Third, we do NOT place any orders from vendors that are NOT approved and Fourth, we do NOT place orders without a document called a PO! Mike Brown (Michael Arnold/Michael Dirksen) harassed every one in our facility every day for over a month yelling out obscenities, threatening to come to our homes and hurt us and our families then threatened to come after each one of us if we did not send them money! He tried to intimidate us and said he and his partner carry concealed weapons. He also said he reported us to the KKK, NAACP and LULAC for being racist and calling them a bunch of racist names. They threatened to report us to D & B and other credit agencies if we didn't pay them. Enough! The Manager contacted our legal dept, they contacted the FBI, FTC and Attorney General and filed complaints. A letter was sent to the scammers/losers. A few days later we received return labels. We returned every bit of their crap they shipped to us including the cheap 5 pieces of candy.  A few weeks ago we received a call from Ampex Medical aka Rivera Medical a new telemarketer, same company as before. A young girl stating she was sending out a free box of gloves and candy for us to try. Luckily, I answered the phone. Told her not interested, thank you and I hung up. She called back. I said, "no thank you" I hung up.  She calls back and says she wanted to at least read her script to me. I asked, "what script?" She said, "the script Mike Arnold, I meant Mike Brown, told her to read." Told her not to call back or I was calling the police. Twenty miinutes later I received a call from Mike Brown. He asked if there was a problem with their telemarketer. I said, "No, you are the problem and not to ever call our business ever again!" These losers actually believed they would scam us the 1st time and call again to try their scam for the 2nd time?! Good Grief! Are you that hard up for money idiot!? Has it ever crossed your mine to get a REAL JOB??! Don't ever call our business again!