877-731-2259

Who is this calling me..scam

Called me 3 times in a row. Weird and annoying.

This number is connected to travel o media.  They tried to hack my computer saying that my ip address was compromised.  Asked me for my checking account and routing number to protect my information.  The person had a very very thick Indian (India) accent.   This person was a male and his name came up as Sandy Jones.

My computer displayed 3 screens with comments like: Trojan Spyware Alert / error code: #0x268d3 / Windows Defender - Security Warning /.  It directed me to call MS at 844-304-4853  A search showed NO reference to MS. I called and got disconnected and then they called me back 9 times from 877-731-2259 in 4 mins.  I didn't.

844-304-4853 answers as Microsoft Support.  It isn't!   See 877-731-2259 on this site which is the number that I was directed to call back on.  That isn't MS either.  THIS IS A SCAM !!!

In mid Jan my laptop supposedly had a trojan spyware alert.  Was told to contact MS. Spoke with a Samuel Davis and Duke Wilson. They said they would be able to fix the laptop for a price. Worked for awhile then 2 weeks later received a call saying that my laptop again was compromised. I told them I wasn't at home and nobody had access to it. I asked them for their address they asked if I was near my laptop,  nope. They gave me an address which was wrong although I have an address in San Jose Calif. Will be contacting authorities to get my money back

The problem is that you have even larger problems.
Thanks to Slim, another registered poster here and computer whiz:

Since the scammers accessed the computer, they probably did one or more of the following:
• Disabled the anti-virus software
• Added nasty malware to the computer
• Copied the Contact List (so they can spam/email your soon-to-be ex-friends)
• Copied any financial data or passwords they could find
• Compromised your ID on Facebook or other social site(s), and perhaps on shopping sites.
• "Zombied" the computer, so it would respond to THEIR commands sent via internet
• Deleted some important files
• Asked for money to repair the damage they caused

What can you do immediately after such an attack?
1.  Pull the cables on the computer, or otherwise disable it, so it cannot access the internet.
2.  Change ALL  passwords stored on the computer.
3.  Run FULL malware scans on the computer, in "SAFE" mode!
4.  Change the passwords again, particularly if the malware scans showed anything.
5.  Inform your bank and credit card companies.
6.  Sign up for credit monitoring, and check the status frequently
7.  Backup non-executable personal, data files to an external storage device.  (Executable files might be infected).
8.  You may have to bring the computer to a local repair shop, and tell them the story.
9.  Tell friends what happened, so they can be aware of strange emails from you.
10.  Connect to the internet only AFTER all the above have been done.
11.  Change the passwords on all online accounts.  Even better - access a "safe", uninfected  computer, and change your online account passwords RIGHT NOW.

NOTE:
If your computer set a "Restore Point" while it was infected, any "System Restore" you make will re-infect your computer.  Suggest you delete any potentially infected restore points and avoid setting such restore points until after your computer has been thoroughly cleaned!

You fell for one scam, and might be susceptible to others mentioned on this site:
http://phonehelp.2truth.com/facts.html
Read that info to educate and help protect yourself!

Honest computer companies do NOT cold-call people, or cause popups from websites to tell them their computers need fixing!

Some scammers even have websites, and falsely advertise they are associated with popular software packages or computer companies; so do NOT believe a "we will fix your computer remotely" site, and allow them access to your computer!

Read the info at these links.
http://news.softpedia.com/news/Cold-Call-Tech ... on-150170.shtml
http://www.consumer.ftc.gov/articles/0346-tech-support-scams

https://www.microsoft.com/en-us/security/portal/mmpc/shared/ransomware.aspx

Lesson:
If your computer needs fixing, bring it to a local repair shop

Had everything that the scammers removed. Yes I should have known better. I do have a case on them since money was sent over state line.

The " lovely tech support " people called this afternoon.  Same 877 number. Before they had a chance to say anything I told them I sold the computer. ( I didn't) Very quick hang up on their end.

MS Scam called back. Same number 877-731-2259. Let's see Samuel Davis called same bs about my computer.  I told him I no longer had it and before he hung up I asked for his address. Wouldn't give it to me. I hung up and 2 min later they called back. This time I said I don't want to hear from you again, hung up and blocked the number.

My mom got scammed by the people at this number. She got a popup claiming her computer was compromised when she visited a website about travel to italy She called the number thinking it was Microsoft tech support. She payed them $16.00 US and was told to let the computer sit unattended for 24 hours. I discover this when visiting a few hours later. I did a full reset from the settings menu. I have no idea what info they may have gotten from her besides a credit info and im a little worried about it.

I called and spoke to a  man from My Network Expert who answered this number which had popped up in a window on my laptop. He remotely got on my laptop I don’t know how and fixed it. Said someone from Germany had hacked my laptop. So for a large some of money he reinstalled a firewall that was expired on my computer. Said it’s all fixed now and forever. My daughter researched the number and it was said to be a scam so I stopped the check. But the took a picture of it and they have access now. I am so stupid. I afraid they are gonna clean me out.