888-576-4289

This number is a txt scam to get people to agree to an in-home appt for "ADT" system update to 5g. It is a txt msg where you choose your appt time. It indicated it came from ADT. SO, I did agree to an appt time. (should have researched the text number 1st!!!) The man, John Kincaid, came stating he was the area manager for ADT. I asked to see his badge. He showed me, it seemed correct. After the appt which included his going over my "outdated " panel with me & talk about the update, he stated that someone should be contacting me in the next couple of days to set an appt.  10 days passed & no call, so I called him. he then gave me the customer support # for "ADT". I looked it up as it was NOT ADT but was another 3rd party company, Safe Home Security in Utah! I then realized he misrepresented himself as an ADT area mgr. I will be reporting him elsewhere as I saw there are lawsuits against this company in Utah and across the nation.

Received a text claiming to be ADT home security. Said I need to upgrade and receive new system. They set appointment. I then decided to call ADT and confirm. ADT said it wasn’t them and I should report it.

I received phishing text message where they are misrepresenting they are from ADT.

Received a text message from this number stating when I got my alarm system with ADT and it is in need of an upgrade from 2G/3G to 5G at NO ADDITIONAL COST  to ensure my alarm system will continue to communicate effectively. If I upgraded that day, I would get a free doorbell or outdoor camera of my choice. I just needed to reply back "upgrade."  They never said what company they were and I know ADT mentioned they will always announce if it was them sending a message so I did not respond.

ADT upgraded everything several years ago to 5G. You shouldn't be getting any texts or emails now. I'm sure they also won't be giving away free cameras.

Received a text message from this number stating that my alarm system is in need of an upgrade from 2G/3G to 5G at NO ADDITIONAL COST to ensure my alarm system will continue to communicate effectively. If I upgraded that day, I would get a free doorbell or outdoor camera of my choice. I just needed to reply back "upgrade."  They never say what company they were from, and I went ahead and setup an appointment believing it was ADT.  Called ADT to verify and found out that it was not them, so I cancelled my appointment.

I also got similar txt msg today. Thankfully, I googled the number and came to your post. Thank you for alerting unsuspecting ADT customers.

I got the same text and since there was no company name shown, I contacted ADT since we used to have it in our old house, and they said they hadn't sent it.  Scam.

I got the same message about upgrading my ADT today. I do not like that the text included my first name and the year we had the ADT alarm installed. I did not respond and will report the text. The name of the company offering a free camera was not included in the text.

Got a text msg from this number today, saying the year I had my system installed and offering a free upgrade to 5g and a free doorbell or camera.   Since they did not say they were from ADT, I immediately googled the phone number and found this page.

Got a text 888-576-4289 , no company name . Deleted it and sent in report.

I’ve the same experience as many of those on this site. Initially I assumed that it was from ADT and replied for more info. I became skeptical when I couldn’t find ADT or any other company mentioned in the two emails. I did a google search on key phrases from the emails hoping to find a valid security company. No such luck. Finally googled the number and landed at this site. I knew the offer was too good to be true because who gives away free upgrades. This site saved me from trouble. Thank you!!

Apologies please…I received text messages not emails

I received the same text but contacted ADT. They had no appointment scheduled with me. I typed cancel and it opted me out.

This was their message to me:

“Annabella,

Your alarm system has been protecting your home since 2020, but it needs an upgrade to 5G for continued reliable performance. Get upgraded today at NO COST and receive a FREE Doorbell Camera or Outdoor Camera.

Reply "UPGRADE" now to secure your system and claim your free camera!”

Thank you for posting this. I just got the same text a few minutes ago.

I got the same text today.  I would encourage anyone that receives a similar message from a company to phone the company directly rather than answering the text or clicking a link.

Got the exact same text as Ann yesterday. I remembered ADT upgraded my system to 5G many years ago. So I googled the number and ended up on this site. The texter never identified the company as being ADT but knew my name and the year ADT installed my system. I wonder where they got their information if not from ADT data base?

I also got similar txt msg today. Thankfully, I googled the number and came to your post. Thank you for alerting unsuspecting ADT customers.

You are right, John Kincaid could work for a separate company than ADT. ADT probably know, because they do not want get sued and rather use a 3rd party. I signed up but in order to monitor real time, they charge more monthly fee. I paid 3 years but did not use it just to get the contract finished. Then cancel the service. He was going to sell me $20k equipment. With that much money. I could hire a body guard.