8887411115

Replying to post from 2010?  That poster is long gone and this number is used by many, many scammers.  In other words, what Mike says is no longer true - if it ever was.  Based on the posts, I would be careful about calls from this number.

Dale, what's it say near the top of the page? We're to "report unwanted calls". 800Notes is not a private messaging service. 800Notes does not send alerts to your callers when you post here, a bulletin board style of website with public access.

This number is Direct Express, and it is where my SSDI payment is administered to it is legitm

Okay, for the last time .... No one is disputing that Direct Express provides a service, namely to deliver government benefits to recipients who usually lack bank accounts. No one here can deny that the subject phone number is listed as a customer service line for Direct Express. The first fact has been stated repeatedly in this thread for a decade. Both facts are easily confirmed. It's a settled matter. We get it.

One of our very legitimate concerns is that criminals will seize upon a confirmed CSR phone number and spoof its Caller ID as part of an impostor scheme. I'd bet your next year of benefit payments that this has already been attempted. And, oh look, I would win that bet since last summer Sara reported hearing arrest threats from SSA posers who abused this same "legitimate" phone number.

Maybe some of you put full faith and trust in Direct Express as a benefits conduit. Goodie for you. Meantime, you cannot trust that Direct Express is calling every time one of its known numbers lights up a Caller ID display. Do we all get that now? Can we please refocus on actual problems?

Spoofing and Caller ID - FCC guide
  quote: If you get an inquiry from someone who says they represent a company or a government agency, hang up and call the phone number on your account statement, in the phone book, or on the company's or government agency's website to verify the authenticity of the request. You will usually get a written statement in the mail before you get a phone call from a legitimate source, particularly if the caller is asking for a payment.

A few more things we need to get straight:

* 800Notes does not provide customer service for Direct Express or anyone else calling you. Nothing you write here will magically make its way to the source of your calls or to the business which is causing you whatever problem. Greg and Mike and everyone else who posted to the lead page eight to ten years ago don't work for DE and cannot help solve your cash flow problems.

* We've had around ten years of credible complaints filed here. Some people who have no Direct Express account or cannot possibly hold one report getting calls. Others have been targeted by impostors, as discussed just prior. Those are all external threats, pretty common in the age of spoofed ID. We have to be fair to those complaints and stop dismissing them because a given phone number appears "lagitament", "liagimit", or any other poor spelling of "legitimate".

* There's been another consistent category of complaint here which holds up Direct Express itself to be the fraudulent actor, or at least suggests as much. These too we have to treat gently. Some brief reading tells me that Direct Express is not exactly the white hat in the wild west show. Go look at their triple-B page with a tall drink and a spare hour. They have frustrated clients lined up around the block to protest unchecked mismanagement by the vendors who run this card product.

U.S. Direct Express BBB complaints
  quote: U.S. Direct Express has a pattern of disputes alleging billing and service issues. Consumers allege that fraudulent charges on their accounts go unacknowledged and unresolved. Consumers also allege that when they reach out to U.S. Direct Express, to express concerns, that customer service is unresponsive and does not resolve their issues.

The complaint pattern was echoed in this thread by our trusted old friend Alfalfa in September 2016. He described an account breach which quickly went FUBAR with unauthorized purchases and a "shamefully indifferent" response from the issuing bank.
https://800notes.com/Phone.aspx/1-888-741-1115/4

Recently the bank had to shutter its ill-designed "Cardless Benefit Access Service" after too many thieves discovered how easily they could drain off funds before beneficiaries could blink twice.
Comerica scrambles to address fraud in prepaid benefits program - American Banker, Aug 2018

It's soon apparent that card issuer Comerica Bank and service runner Conduent Business Services bear at most a kindergarten-grade comprehension of how to both prevent and resolve well-known security threats to electronic funds transfer methods. The view from here is that they work harder at papering over their system holes and blaming the victims than actually structuring a fortified benefit card product which rises to the high standard we should naturally expect from a US agency blessing.

The crisis response seen in that 2018 story is part of a recurring pattern at Comerica and Conduent. First the beneficiary victims get hosed by some anonymous criminal and often locked out of their own accounts. Then the companies in charge stall and make excuses for delaying or denying restitution. In fact, the bank ignores its own contract terms about limiting such losses. Meanwhile the bank makes faint if any effort to investigate fraud claims. Then, just to salt the wounds, the victims are charged service fees for problems they did not create.

Desperate victims took the companies to court last year. The scandalous mess attracted the ire of CFPB architect Elizabeth Warren, who was not buying the expected soothing words from Direct Express.
Retirees, veterans sue over Direct Express debit card fraud - San Antonio Express-News, Sep 2019

Continuing the current administration's trend of playing "Opposite Day" with our needed resources and generally rewarding incompetence, the Treasury Department has granted Direct Express another five years to wreck people's lives. They promise "stricter performance measures" in the new contract. I know a leopard at the zoo who's been promising to change its spots to polka dots, too.
Treasury renews Comerica contract that came under fire in fraud suit - Banking Dive, Jan 2020

Thus and so, all of you in the "it's a legit number/company" crowd are now on notice. We don't need any more corrections as to what function Direct Express is meant to perform. Any more of those and also your half-witted retorts to plausible complaints will be immediately suspected as part of a shill campaign, one in support of grimy crooks who steal from the elderly and disabled and former servicemembers. Surely some of the thieves are nameless foreigners, but the rest of them live in Texas and take a Direct Express payroll. Seriously ... knock off the noise so we can think straight.

early retirement

Need to check balance on account

Well, you can't do it here. This is a phone number look-up site.

Im just seeing this for the first time,  from a person who has been trying to get away from hackers scammers,  etc. I have learned this , the phone  number means nothing,  these scammers are using that number because it is so well recognized,  they are calling from a  remote number that you will not see,

Yes, it's called phone number spoofing.

Yep

I need to talkto a cjompany repesentative.....NOW
!

You have failed to RE EW my Bank Card No.  I called it in for No Other Reason than give it to whomever I spoke with.

I get my social security on this card and never have they ever called me to tekl me they are putting money on the card. I. just receivedba call from them and when i said hello 3 times no one answered.

This company is a fraud. I am 40 years old and employed full time. Not on SS in any way and yet they keep calling me.

Why does my direct express card say card error and my social security number doesn't match my direct express card when I try to call the 18887411115 I have been on hold for 24 hours now and not contact with anyone