888-927-4851

this number is to renewcigs(smokeless cigerattes).  When i call the company.  I can't get in contact with them to cancel order.  I also was trying to get the trial...I didn't want membership.  They billed me for $109.00 and sent me a membership card.  I guess my calling plan can't reach this 888 number. So my next step is to contact my bank.

The same is happening with me.

This Company use this same "trisk" : give you free trial for !4 days, asking you to pay only for shipping $4.95, This same thet have your Credit Card number. I try to cancel this "membership: after 3 days of receiving  a little box.....answering machine
announcement and light music  FOREVER ! I have trued many times this same trick.
Finally i found on Bank Statement charge $109..63....I have reported inquiry and my Bank stawt investigation..I am thinking
that is much more victims of Renewcigs Company from Florida.

I was scammed by Re New Cigs and you could be, too. "So BEWARE!"
I got an add in my inbox in my email for Re New Cigs, to try them free for 14 days. I sent for their started kit for the 14 day free trial for their smokeless vapor cigarettes, it said just pay shipping $4.95 by filling out first your billing info on the first page and then your credit card information on the second page. So I filled everything out and hit, (Order). Then a screen pops up saying you will be enrolled as a member and you will receive Vapor cartridges in the mail and be billed for this order - then you have to press you- Except. (This was only after they already had my credit card info.) So I thought I canceled my order when I deleted my order and did not press - Except! They sent the starter kit to me anyway and they billed my credit card $4.95. I tried to call to cancel after it came in the mail, but no one came to the phone to cancel, after waiting 15 minutes on hold - twice, all I could do was get mad and hang up. I see now I was scammed since they had my credit card info already they charged me for their small Vapor cartridges they sent me, too. So I called my Bank and reported how I was duped into paying $109. to be a member when all I wanted was to check out their free trial to see if I like them or not. I still have not got a refund on my money- on these two cigs in a small box and I sent everything back to Re New Cigs. I have since gone back to their order sight they sent me in my email and read everything completely, in faded very small print it says about being a member at the very bottom of the second page on the sight. If you are over 60 years old - like I am its almost impossible to read with my eye sight. All the rest of their add is in big colorful bold print- Why is that do you think?---I'll tell you why,,, to scam you out of your money! Its almost twice the money you end up paying for their small smokeless vapor cigs then anywhere else that's sells this product. So who in there right mind would buy these small vapor cigs, unless you were tricked into it. And that's what they do and how they get your money! BEWARE!

What a scam! I too thought I was just ordering a free trial kit, and suddenly I'm a member of some club I never heard of and have no interest in and it's costing me $109.63, + and on and on. When I tried
calling their 2 888 numbers I got a recording saying the numbers are no longer in service. WONDER WHY!!! When I tried reaching them thru their website my computer crashed. I'm notifying my bank of course and reporting them to a local news station that loves to investigate this kind of unethical and
immoral crap.

Attention J. Stein,

We have reviewed your message and we are trying to get in touch with you. We cannot locate you in our CRM database and would like to extend you a full refund of $109.63. Please provide us with your email address and/or phone number directly to me at info@renewcigs.com; we would be happy to extend you a full refund and are sorry for any miscommunication or any inconvenience this may have caused you. We want to resolve this and ensure that you are completely and fully satisfied.

Thank you,
Customer Support Manager
Sharon T.

Attention Aday Late,

I'm sorry to hear you are having such a hard time, our goal is to make ordering and using our product(s) as pleasant of an experience as possible. All of our websites are appearing accessible and we've confirmed that there aren't any technical issues that would force your computer system to crash. Also, what phone numbers did you try? Our customer service reps are always happy to help at:1-888-927-4851.

In the meantime, I'll be more than happy to take care of that charge for you but I wasn't able to locate any details under "Aday Late." Is there anything you can provide me so that I can locate your record? I'd like to extend you an offer of a full refund if you'll let me!

Warmest Regards,
Sharon T
Customer Support Manager

Hello BEWARE, The exact same thing happened to me. The more reviews I read, the more they are ALL the same. Everybody got charged a second fee of $109.63 ...and on the same statement I got charged from them a 3rd fee of:
$74.58 about 3 weeks later; it said from direct marketing/CONTINUITY SUBSCRIPTION.......then 4 days later they charged me $103.59 and that one said Amazon Prime membership / CONTINUITY SUBSCRIPTION...... Bottom line, I didn't know that they kept charging my credit card until I received my statement and saw that my card amount was a lot higher than I expected. I have been speaking with my credit card company, and since I cannot reach Renew Cigs, they will dispute these charges and I will hopefully get all my money back. And, I imagine that my CC co. will report these scammers.
Thank you everyone for putting your bad experience out there, to help prospective "Renew Cigs buyers...

I experienced the same scam, and was charged more money on my credit card for products they haven't even sent yet. So consumers beware of an email sent to you about a free trial pack...for vapor cigs/ Renew Cigs company from Florida.
Sincerely, L P Nadeau

sharon T - support manager,
                                      I also fell for this company of renew cigs and am being charged for it ! i am very upset to find that i can''t reach anyone to be able to cancel this out !! it has costed me over 200.00 $ that i can;t afford and if it does not stop i will have to take legal action as i don't recieve anything nor do I want it !! this company needs to be shut down !
                                                                                                                                                     sincerely monique beach

Yes...I too have been waiting on a return label to be emailed to me and I do only have 30 days before you are gonna charge my card for a membership that I DO NOT WANT!!!! So I will try the number one final time today to get this resolved and if it doesn't get resolved guess I will have to go through a higher power??

E ven I became a victim today. I was charged 109 from renewCigs.com for offering the trial cigarettes. What to do? Can somebody help?

Call renewCigs and ask the charge to be reversed.  Then call your bank, tell them that the charge was a fraud, and ask them to reverse this charge and reject all future charges from this company.
(The bank won't help until you've tried to resolve the issue with the company.)

Their website, renewecgis.com is using a privacy guard service.  Reputable companies, normally don't use such a service.  One has to wonder why that company is using such a service.

Overview for renewcigs.com
Registrar Info
Name     ENOM, INC.
Whois Server     whois.enom.com
Referral URL     http://www.enom.com
Status     ok http://www.icann.org/epp#ok
Important Dates
Expires On     July 03, 2015
Registered On     July 03, 2014
Updated On     November 21, 2014
Name Servers
dns1.registrar-servers.com     173.245.58.17
dns2.registrar-servers.com     173.245.59.16
dns3.registrar-servers.com     185.61.155.11
dns4.registrar-servers.com     69.197.21.28
dns5.registrar-servers.com     185.61.155.13
Site Status
IP Address     162.255.119.254
Status     active
Server Type     nginx/1.0.15
Traffic Info
Raw Registrar Data
Domain Name: RENEWCIGS.COM
Registry Domain ID: 1865308089_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.enom.com
Registrar URL: www.enom.com
Updated Date: 2014-07-02T19:51:47.00Z
Creation Date: 2014-07-03T02:51:00.00Z
Registrar Registration Expiration Date: 2015-07-03T02:51:00.00Z
Registrar: ENOM, INC.
Registrar IANA ID: 48
Registrar Abuse Contact Email: Email Masking Image@enom.com
Registrar Abuse Contact Phone: +1.4252982646
Reseller: NAMECHEAP.COM
Domain Status: ok
Registry Registrant ID:
Registrant Name: WHOISGUARD PROTECTED
Registrant Organization: WHOISGUARD, INC.
Registrant Street: P.O. BOX 0823-03411
Registrant City: PANAMA
Registrant State/Province: PANAMA
Registrant Postal Code: 00000
Registrant Country: PA
Registrant Phone: +507.8365503
Registrant Phone Ext:
Registrant Fax: +51.17057182
Registrant Fax Ext:
Registrant Email: Email Masking Image@WHOISGUARD.COM
Registry Admin ID:
Admin Name: WHOISGUARD PROTECTED
Admin Organization: WHOISGUARD, INC.
Admin Street: P.O. BOX 0823-03411
Admin City: PANAMA
Admin State/Province: PANAMA
Admin Postal Code: 00000
Admin Country: PA
Admin Phone: +507.8365503
Admin Phone Ext:
Admin Fax: +51.17057182
Admin Fax Ext:
Admin Email: Email Masking Image@WHOISGUARD.COM
Registry Tech ID:
Tech Name: WHOISGUARD PROTECTED
Tech Organization: WHOISGUARD, INC.
Tech Street: P.O. BOX 0823-03411
Tech City: PANAMA
Tech State/Province: PANAMA
Tech Postal Code: 00000
Tech Country: PA
Tech Phone: +507.8365503
Tech Phone Ext:
Tech Fax: +51.17057182
Tech Fax Ext:
Tech Email: Email Masking Image@WHOISGUARD.COM
Name Server: DNS1.REGISTRAR-SERVERS.COM
Name Server: DNS2.REGISTRAR-SERVERS.COM
Name Server: DNS3.REGISTRAR-SERVERS.COM
Name Server: DNS4.REGISTRAR-SERVERS.COM
Name Server: DNS5.REGISTRAR-SERVERS.COM
DNSSEC: unSigned
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
Last update of WHOIS database: 2014-07-02T19:51:47.00Z

The data in this whois database is provided to you for information
purposes only, that is, to assist you in obtaining information about or
related to a domain name registration record. We make this information
available "as is," and do not guarantee its accuracy. By submitting a
whois query, you agree that you will use this data only for lawful
purposes and that, under no circumstances will you use this data to: (1)
enable high volume, automated, electronic processes that stress or load
this whois database system providing you this information; or (2) allow,
enable, or otherwise support the transmission of mass unsolicited,
commercial advertising or solicitations via direct mail, electronic
mail, or by telephone. The compilation, repackaging, dissemination or
other use of this data is expressly prohibited without prior written
consent from us.

We reserve the right to modify these terms at any time. By submitting
this query, you agree to abide by these terms.
Version 6.3 4/3/2002

Information Updated: Wed, 11 Feb 2015 11:28:32 UTC

i just talked to some from ecig and vapor i had my account cancled and will not be charge the number works so try again i s
was so mad i have to send the product back but thats ok i need my 109.63

This was suppose to be free and all I had to do is pay shipping and handling now your company has taken $109.00 out of my account and the renew cig don't even work this is ridiculous I have been trying to reach someone at this company for a week now. I turned the situation over to my bank and if I have to I will get a lawyer I will.I do not want to be a member of this club and I want my money back I only had it for a week and haven't even been able to use it.

I just got that charge today! I called my bank and now I've disputed the claim. I originally thought it would be a great alternate to smoking so I got the free trial for my dad. Now it's escalated into something I'm using so much time and stress. I can't even afford to what this "continuous" payments are. I can't even reach Renew cigs and try to cancel, return or whatever it is!

I just got scam today of $117.30 by RENEWCIGS.

I just kept hitting the redial and finally did get though.They did agree to cancel membership and I have  to return free starter kit which was fine by me.They did try to talk me into keeping it but there are too many other products out there that are a whole lot cheaper.

took a Time Warner survey and no where did it say it was a 14 day free trial. I found out all this stuff of being charged
$109.63 online when I was looking for info because mine didn't work when I received it. I did get though on the phone and was able to cancel after a lot of BS trying to get me to keep it. This is the biggest scam .