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My read of the forms is that they were "optional" so they went right into the circular file.  If its required by law, I'll fill them out, but if it's just another way for the giant multi-billion dollar Insurance Comapny to re-trade on it's deal with me (and hence try to put themselves in a better position then they were when we made the deal 5 years ago) then they can go pund salt.   I have no reason to voluntarily (i) help them lower the replacement cost estimate of my home, or (ii) help them raise my premiums.    You made the deal Insurance Company, now live with it.

I'm glad I saw this posting. I just tore up my USAA home survey. We've only been at this house a bit over 2 years ... not much has changed. I don't like this Marshall Swift Boeckh treatment; What's up with USAA?

we all need to complain to USAA
this is not right and they raise the insurance anyway - so I will look for somebody local

Rude,when I asked them to take me off calling list, they asked if I was head of household..i asked for supervisor twice, they hung up, said...i cant unless I know why you want to talk to him about..i said to complain, they said about what? Then hung up on me. All of you should complain to usaa and COMPLAIN!

I received my survey in Saturday's mail on July 2, Marshall Swift Boeckh started up with their calls the morning of July 5th hounding me to answer the survey. They call several times a day and called last night at 11:15, when I answered and told them I was already in bed they still wanted me to take the survey questions over the phone!
Shame on USAA...we have 2 cars insured, our home insured, a savings account, and CD investments with them and they allow a third party to hound us like we are dead beats. USAA can spin their image to be a good American company, but they are money grubbing thieves like all other insurance companies. This is their latest tactic to justify raising everyones home insurance rates by blaming it on a third party's survey findings.
If got news for you USAA, you've just about milked the middle class dry.

I got a call from this number today, and DO NOT have USAA insurance. No message left.

Got a call from this number. Left no message. I do not have USAA insurance.

Yes, it's a vendor from USAA.  When I called USAA to ask if I HAVE to fill out the survey/assessment, I can't get a straight answer.  I wrote USAA an e-mail stating my disappointment, declaring that I will not fill out the survey because they have all the information they need, and that I will leave USAA if they raise my rates based on this situation.

USAA uses San Antonio home value #s to value your home anyway for all the mid-west.

They did to us exactly what they did to you guys.They are harassing me every single day, a few times for a day.
I spoke with USAA representative already, they say they will put a note for them to stop those calls, something they never did.    
They changed one of my INS without our authorization  and they keep calling and calling, so, we will change INS  to someone else, even we are with USAA for 20 years.

Amen to that, "Joe the Homeowner".  I just phoned the contracting agency AND USAA back to tell them what I thought of this new, underhanded tactic which can only have been designed to enable them to somehow scadge a bigger profit from all of us "ex-military-service" middle class people who they want to squeeze for more profits to pay for their fancy (and false) TV ad campaign.  Sorry boys . . . we're middle class Americans and, hadn't you heard, we've already been milked dry!  

I've been with USAA since 1968 and, until the past 10 years, they were the best insurance company around.  Their auto insurance is still good, although its customer service interface is slipping badly.  
Unfortunately, their homeowner's insurance arm, which was also once a reliable agency, is now heavily into scamming by recommending low-balling, poor quality reconstruction companies like Cary Reconstruction Company out of Apex, NC, who nearly destroyed my home when they made shoddy, not to code repairs to major roof, ceiling beams, chimney, dry wall, and floor repairs to it following an ice storm in 2002.  The ceiling "repairs" were so poorly done and potentially dangerous that we had to have a construction engineer come in to evaluate them.  He ordered the subcontractors (mostly illegal aliens who were poorly trained, poorly paid and barely spoke English) to tear out the ceiling sheetrock so he could see why the decorative beam they were trying to nail over it was teeter-tottering on a low point.  Turned out that a ceiling joist/beam had been pushed down approximately 2-3 inches by the top third of a mature pine tree AND a 150 pound concrete chimney cap that had fallen on the roof.  Cary Reconstruction's carpentry sub, who'd made structural "repairs" to the roof and ceiling beams, hadn't bothered to jack up the beam and reattach it by joist hanger to the side wall support point.  Instead he just planed off the bottom of the beam so it would be even with those beside it and be able to have sheetrock nailed flat across it !  Fortunately for me, he didn't plane off enough of that beam.  As a result, it formed a low point, causing the sheetrockers to be unable to nail the decorative beam running perpendicular to it in place!  When the ceiling panels were removed to reveal this not-to-code and dangerous "repair", we also found they'd crammed R-33 thick, wall insulation between the beams in the entire livingroom and diningroom cathedral ceiling, effectively shutting off the air that's required to circulate through our soffit vent / roof cap cooled ceiling/roof system.  This is just one very major example of the shoddy work this reconstruction firm provided to me.  I had so many problems with this company and its sub's that I had to take time off work to be at the house whenever they were there in order to stop them each time they did something else terribly wrong.  I have a complete, photographic record of this travesty.  And I'm not alone in this experience . . . one of my colleagues at work, and one of my neighbors, both of whom were also USAA members, experienced similar disasters with this company.  We all contacted USAA and requested they cease recommending Cary Reconstruction to policy holders in our area, only to find several years later that they were still doing so!  Of course they were . . . because that company low balls bids and uses cheap labor so they cost USAA less!

Thus I'm not at all surprised to find USAA making this latest, underhanded attempt to find a way to get its policy holders' houses either down-valued, so USAA doesn't have to pay as much to replace the properties if they're destroyed, or their rates raised so they must pay more money (which they don't have in their pockets to spare) to USAA, increasing the company's ill-gotten profits.

Shame on you, USAA . . . once you were an outstanding insurance company, now you're just as bad as all the other Big Banks and Insurance Mafiosa who have taken over our government and bled the American middle class dry while ruining the United States and Global economies!

I got my call from them at work today, called them back and asked if they were going to have a job after Christmas because of the lawsuit against them? Watch that spread through the call center rumor mill.
I then called USAA and asked if it was true that they were using this company to represent them. They replied "only for the survey". I then told USAA about the lawsuit against MARSHALL SWIFT Boeckh LLC which they did not know about and they would bring it up at the managers meeting this afternoon along with all the bad publicity that they are getting from using this company.
Hopefully that puts an end to them using that company. I'm sure they just might find another company to do the same thing. I hope not, I‘ve used USAA for Home, Flood and Car insurance since 2000 and have been quite happy with them. They cut a check sight unseen for destroyed food in my fridge and freezer after the storm we had, and sent a home inspector out by the end of that same week for the tree that fell on my house.

Thanks for all the good info here on this page.

Do not call me.

The survey is too damn long. Nothing has changed since the house was built. They should only send a short survey asking if there have been improvements to the house.

I work for MSB. I am truely sorry that you all feel so much pressure from MSB. I respect u so much. Those of u who have served our country an also those who may not have served directly. I would never intentionally want to be the cause of such stress. God bless u all.

I got this survey from MetLife and a follow-up call which I didn't return. The survey is ridiculous asking if I have "Corian" in my bathroom (what?). I also just got my renewal papers. Until I get a notice that I must complete the form to have insurance it won't be filled out.