5140000002

To Lucas,

I called Convergia Inc and they transfered me to 1010103, was able to talk to someone from the company. I told them to remove my number, and hopefully it'll stop.

Thank you so much for the info!

Sorry I didn't see the reply button and I posted it on the thread, but just saying thanks for the info!

I called Convergia Inc and got transfered to 1010103, and talked to the person.. hopefull it'll stop.

We were getting calls from this number for a couple of months before  I finally got sick of the interuptions and answered.  Wish I had earlier, as the voice on the other end  was a cust service rep from my long distance provider Convergia trying to update an expired credit card info.  Perfectly legit.  If you use Convergia, they are trying to get in touch with you.  At least that's been my experience
Good luck

We were getting calls from this number for a couple of months before  I finally got sick of the interuptions and answered.  Wish I had earlier, as the voice on the other end  was a cust service rep from my long distance provider Convergia trying to update an expired credit card info.  Perfectly legit.  If you use Convergia, they are trying to get in touch with you.  At least that's been my experience.
Good luck

I was getting tonns of unsolicited calls from them. It stopped when I made official complaint at crtc.gc.ca. (print out your caller ID).you can also file a police report as well, but make sure that its traced first by *57 (bell charges 5$).
write to your MPP as well. there is a dire need of a law to stop spammers and telemarketers. FIGHT BACK, never surrender!!!

LOL, either your credit card info just got jacked, or you work for them.

Calls me every Saturday, several times. For months and months now. have registered a complaint with the CRTC. I also work from home and find this a HUGE pain the butt. I have fantasies about finding out who is behind this number and causing serious bodily harm....

they call all the time, from early morning to late at night. They also leave messages all the time, a g-damned recorded message! This is barely legal let alone immoral.

This number calls... everyday... every hours.. and it is driving me insane!! (more so today because I have a headache!)
It is always dead air.. then a hang up

This number has started calling my work several times a day, then dead air.  It is from Convergia.com so I called their contact number & got an operator who said she would remove our work numbers from their system.  I just did it today, we'll see if it works.
www.convergia.com

Convergia Customer Care

Customer Care Hours
Monday to Friday 8:30am to 8pm
Saturday - 10:00am to 3:00pm


Residential Customer Care Number : 514 428 8462
Residential Customer Care Toll Free: 1 866 669 4357
Business and Wholesale Carrier Customer care (24/7): 1 866 405 1231

Convergia Headquarters

237 Hymus Blvd.
Pointe-Claire (Quebec)
H9R 5C7
Canada

Business Hours of Operations

8:30 AM to 5:30 PM Monday to Friday


Tel: 514-693-6300
Fax: 514-693-6350
Email: ConvergiaConnect@Convergia.com
Caller ID: 514-000-0002
Caller: Convergia Networks

Got a call from Convergia Networks last night.  I asked the agent where he got my information from (said Bell)  I mentioned I had asked to be placed on their Do Not Call list months ago so why are they calling.  I asked for my unique registration # for reference that I was on their internal Do not call list and asked to be put through to their supervisor - both did not happen - they hung up !  I called Bell to confirm that they had no affiliation with them (which they did not) and called back their 1-866# and was put through to a manager (Mr. Brooms) who hung up on me.

When I dialed the displayed number back - I got through to a NY company called B&H who said they did not even know that this number was being used and had no idea who Convergia was.

Being in the Call Center industry these guys give our business a poor reputation - I know that laws and so far they have broken 3:

Telemarketers must display the originating calling number or an alternate number where the call originator can be reached (except where the number display is unavailable for technical reasons).

DNCLs are to be maintained by the telemarketer on its own behalf or on behalf of a client of a telemarketer and remain active for three (3) years effective within thirty-one (31) days from the date of the consumer's do not call request.

A consumer's request not to be called that is made during the telemarketing call shall be processed at that time. The consumer shall not be asked to call elsewhere to make their request.

The telephone call shall be answered either by a live operator or a voicemail system to take messages for the consumer. The voicemail must inform consumers that their call will be returned within three (3) business days.
The telemarketer or the client of the telemarketer must return consumer's call within three (3) business days. (On hold for 45 min with no live answer today July 4th 2008 at 12:45pm.)

Must be provided with a unique registration number to confirm that I have been added to the “Do Not Call List”

My next step is the CRTC with whom I will work to shut this group down and charge them for misrepresentation !

I encourge everyone to register in September on the National Do No Call List to stop these types of calls.  There are some stiff penalties for those who do not comply !

Subject:  Complaint against illegal switching of long distance line from Call Select to
         Convergia on the basis of old address information’s.

Sir/Madam,

I hope you will be fine. Today, when I was going through Convergia website I got yours contact. I decided to contact you may be you would be able to help me in resolving my issue as I am up-set for the last 2-years and want to resolve the issue but no one want to straighten it.
I would like to provide you some detailed information about this past due account. I had a long distance plan with Convergia probably back in 2004 when I was living at 407-Richfield Road Edmonton. It was all paid off and I cancelled my service. My record proved that I never had any late payment of any bill in my previous life. In May, 2006 I got my long distance plan with another service provider, Call Select @ 12¢/min for Pakistan. A Convergia agent called me and offered the rate for Pakistan at 20¢/min, which I refused. Convergia agent switched over my line on the basis of my old address information which they already had on file. Whereas I moved to a new place in April, 2005 (3212-71 Street Edmonton) about one year before. In the beginning of June, 2006.  I went to Pakistan and I came back at the end of June, 2006. My wife asked me that she had not received any bill from Call Select. I said ok still I am busy in some other priorities I will call them some time later on. When I did not received my second monthe bill, I called Call Select and about my bill. The Call Select agent informed me that Convergia is my long distance service provider and my line was switched over by Convergia very next day when it was taken by Call Select. It was a shocked for me. I called Convergia and asked them why they illegally switched over my line. When I verified my information agent verified my old address. He also mentioned that my bill was going there for the last 2-month. First of all I updated my address and cancelled service with Convergia and request for supervisor.  After long discussion with supervisor, Michael he offered me an alternative way. If I could send rate list of Call Select, Convergia will send me a new bill according to the rate of Call Select and issue will be resolved. I accepted his proposal just for resolving of issue and piece of mind. I faxed all papers on 7/28/2006. Later on, when I called Michael wasn’t available and Bridget advised me to send fax on his # ( 1-514-429-0254 ). I did it again on 08/01/2006. After sending the fax I called second time on the same day than  Bridget was off and and another supervisor, Abdul, gave me his fax # (1-514-429-0278) and assure me that if I will send her all paper this issue will be resolved. I again sent fax but no one bothered to resolve the issue!
I called so many time and spoke with agents/Supervisors, but every time I was informed charges are disputed and under investigation. During this time I also received calls from Convergia and I asked the agents to read my file after reading note in file they always told me it was under investigation for which finding I have not received yet accept receiving a letter from a collection agency.
I am really up-set since that day, sorry to say if all the management of Convergia is irresponsible than how successful would be the business. I think all the Convergia management need training how quality of work could be improved. This is simple if I am paying 12¢/min and satisfy with it than why I should pay 20.¢/min, businesses are not run on the basis of illegal switching of long distance line which convergia is doing. Moreover, if something happened like this than customer should be informed and excused. Sir, what you think on the basis of my last 2- years experience what I will say to other people about Convergia? Would Convergia qualify I say to someone that convergia people are compassionate and take care of there customer.     
    I request you please look into matter. Inspite of all the things I am still ready to pay if interest should be waived off and bill send to me according to Call Select rates. Otherwise, I have the right for legal action.  
I hope you will consider my request and I shall receiv any response too.

Sincerely yours,


(Aman Ullah)
3212 71 Street
Edmonton, AB T6K 1K9
August 4th, 2008
780-485-0352

A representative from the above mentioned company called in April 2008 offering lower rate for overseas calls. Upon my inquiry, (if there were any kind of hidden charges or monthly minimum or network charges,) they told me there were none. At the time I was with the PULSE telecoms long distance provider who was not charging any of those extra monthly charges. Since CONVERGIA offered rates were lower, I agreed to switch to CONVERGIA. But with in 24 hours, after searching more information about the company and not seeing the offer on the internet I called the company in Montreal; spoke to there agent Jessica she told me there was a mistake on the agent part. So I told them I did not wish to switch to there company, at the same time a called my existing long distance company PULSE telecom to not let me switch to any other company. After 48hourse I called back CONVRGIA to make sure I was not switched to CONVERGIA. I was assured it was not done and not to worry. During this time I continued calling and receiving bill from PULSE telecom. Now CONVERGIA started sending me the bill that I did agree to there service. And that I have been with them from April 17th till June 9th. According to them I only canceled my subscription on the 9th  2008. But Pulse Telecom has informed me that there was never a switch or even a request to switch my long distance calls to CONVERGIA.  When I told CONVERGIA that,  they said I have to pay for opening an account with them or  my case will be referred to the FED COLLECTION OFFICE. When I try to speak to some one in CONVERGIA they simply hang up the phone on me and keep on telling me that the only way out is to pay it up. I am thinking to take the company to court, any suggestions

who is the idiot that put my name as a convergia contact?? I have never worked for them and there are no other Gerry Felice in Canada or USA. I got a call from someone complaining to me about convergia. I am shocked

My mother is 84, has trouble even getting ot the phone when it rings..swears she has not remembered giving any info to a caller..would not understand or hear a request...she has just received a bill demanding $45.12 for long distance service she does not have for calls she does not even know how to make....this crap must stop...targetting old people who of course wld sooner pay a few dollars to a scam artist-company than admit to even answering such a call...Susan

AGING CONSUMERS BEWARE:  My mother is 84, has trouble even getting to the phone when it rings..swears she has not remembered giving any info to a caller..would not understand or hear a request...she has just received a bill demanding $45.12 for long distance service she does not have for calls she does not even know how to make....this crap must stop...targetting old people who of course wld sooner pay a few dollars to a scam artist-company than admit to even answering such a call...Susan

I have been a customer for Convegia for over 3 years.  They have saved me tones of money compared to what Telus was offering.  I have saved almost 50% and the quality is as good as Telus.  I do not know what these people are complaining about - the worst thing that happened to them is that they got charged much less.

The Customer Service department at Convergia has always been very helpful and responsive.  I guess when you realize what a great deal you are getting and you pay your bills on time, there seems to be no issue.  Can't blame a company for trying to collect on their already heavily discounted rates.  

I am sure the company does not want to bring on elderly people that do not understand the service.  IT would be very foolish to do so.  Why would they?  These people don't pay.

I love their 10-10-10-3 service. It's so easy and Bell bills me. All I do is save!!!

This letter is addressed to all CONVERGIA victims:

In addition to your issues about the scammer company so called CONVERGIA, I would like to stand with you against this shameful company.
Please read  the text of my letter which had been sent to them last month; and it still without any response; but , furthermore, I received today the second bill of the amount $ %50.01.
Therefore, we must do together to worn our communities through the media about those scammers.
My name: Dr. Azzam Krouma, living in : California, Land Line: 714/674 0752
Email: a_krouma@yahoo.com

Dear Sirs:
With my astonishment, I receive from you the bill number: 360272673 dated in 4/9/2009 today by mail.
I  consider this bill as s scammed invoice for the following reasons:
1.    After the advertising call, which was made by one of your propagandist, I asked him to grant me a free trial call in order to realize if he is a scammer or not. So, he told me that COVERGIA has an special offer for 100 minutes for US $ 14.00. It was a reasonable offer to check up your  service. Then he told me that some one will contact me to give me the activation number within 4-7 days.
2.    After 5 days, I received an automated call which was recorded in bad sound, the matter enforced me to contact your costumer service  number 1-866-669-4357 in order to get the activation number, but after many calls, I failed to get the requested number because,  in each call,  I had been Held on the line by a recipient  for a long time without any response.
3.    After this bad experience with your costumer service department , I considered that you are  un-professional company, who didn’t respect  their costumers. That was a true. So that, I didn’t get any activation number and for this reason, I never used your service.
4.    Now, After receiving your above mentioned invoice  which showed the due amount is  $ 32.oo for no service, no calls, no respect in your dealing with the costumers, I can affirm that you are trying to rip off the people through your advertizing calls.

As a conclusion, I find my self a victim, and I have the right to worn our people everywhere through the media and the internet to be alert  from being a victim as I’m. This conscience duty has come due to many of scammed advertising calls, such yours, daily ring our phones to catch the potential (victims) in inappropriate manner.

Furthermore, you are requested to declare this issue asap, before the die is cast.

Azzam Krouma
So called your invoice “costumer number 01057725”