559-389-0608

GOT THIS CALL FROM (THEY call, all the time, hang up and you cant call them... they are the following below BBB Rating for Cenco Magazine Service
Based on BBB files, Cenco Magazine Service has a BBB Rating of A+ on a scale from A+ to F.
Click here for an explanation of BBB Ratings


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Business Contact and Profile for Cenco Magazine Service
Name: Cenco Magazine Service
Phone: (800) 423-6712 ext. 3504
Fax: (559) 436-6908
Address: 3585 W Beechwood Ave Ste 106

Fresno, CA 93711-0600
Website: www.cencomagazineservice.com 
Original Business Start Date: September 1979
New Owner Date: January 2003
Principal: Ms. Melanie Russell, Manager
Customer Contact: Ms. Melanie Russell, Manager - (800) 423-6712 ext. 3504
Entity: Corporation
Incorporated: January 2001, CA
Type of Business: Magazines-Subscription Agents
BBB Accreditation: Cenco Magazine Service is a BBB Accredited business.
Additional DBA Names: CMS
Cenco Services
Elbon Enterprises, Inc.
Cenco Services



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Additional Locations and Phone Numbers
Additional Phone Numbers
+ 559 (16)
Tel: (559) 261-1860
Tel: (559) 261-1859
Tel: (559) 261-1856
Tel: (559) 261-1656
Tel: (559) 261-9846
Tel: (559) 431-6083
Tel: (559) 261-1853
Tel: (559) 261-1865
Tel: (559) 431-4847
Tel: (559) 490-0185
Tel: (559) 431-2264
Tel: (559) 490-0184
Tel: (559) 490-0183
Tel: (559) 490-0186
Tel: (559) 490-0182
Tel: (559) 436-6909



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Customer Complaint History for Cenco Magazine Service
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 89 complaints about Cenco Magazine Service in the last 36 months, our standard reporting period. Of the total of 89 complaints closed in 36 months, 31 were closed in the last year.
Advertising Issues  
  Resolved  
     1 -  Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
 
Contract Issues  
  Resolved  
     11 -  Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
     9 -  Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
 
Billing or Collection Issues  
  Resolved  
     8 -  Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
     27 -  Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
 
Sales Practice Issues  
  Resolved  
     5 -  Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
     8 -  Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
  Administratively Closed  
     1 -  BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
 
Delivery Issues  
  Resolved  
     1 -  Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
     3 -  Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
 
Service Issues  
  Resolved  
     1 -  Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
     4 -  Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
  Administratively Closed  
     1 -  BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
 
Customer Service Issues  
  Resolved  
     1 -  Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
 
Product Issues  
  Resolved  
     1 -  Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
 
Refund or Exchange Issues  
  Resolved  
     2 -  Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
     4 -  Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
  Administratively Closed  
     1 -  BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
 


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BBB Program Participation
This company has agreed to use special procedures including mediation and arbitration, if necessary, to resolve disputes.  

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Government Actions
BBB has no information regarding government actions at this time.


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Advertising Review
BBB has no information regarding advertising review at this time.


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Industry Tips
Traveling Sales Crews
Most traveling sales crew members are recruited through classified ads that promise lavish pay and exotic travel. Typically, the ads do not provide many details about the nature of the job being offered. Despite company claims, this type of work generally includes selling items, like magazines, perfume, or cleaning products door-to-door. When you agree to take the job, the company will give you a script for your sales talk which you will be asked to memorize. The rest is up to you. If you do decide to attend an interview, be sure to get the following:
1. Name and address of the company and the names of the company's officers.
2. What exactly will you do? Is there any sales expectations or quotas?
3. Working conditions (i.e.: hours, travel, living arrangements, and time off - how much and when)?
4. Is there travel away from home? If so, where? How can be reached? Where will you sleep each night? Who will arrange sleeping accommodations - you or the company?
5. Is there a training period? If so, how long and will there be a pay increase after the training is completed?
6. How will commissions, bonuses, and regular pay be calculated?
7. What happens with canceled orders? What is the company's refund policy?
8. Can you be fined for not showing up at sales meetings or for making friends with other salespeople?
9. If things don't work out and you decide to quit, who will pay for your transportation back home?
10. Will you be working in an area that requires door-to-door salespeople to obtain licenses or to post bonds?

Make sure you take time to read and understand the contract. Don't allow yourself to be rushed or pressured into signing up and watch out for claims stating the company only has room for one person so your response is needed immediately. Get all oral promises in writing and keep a copy of the contract for your own records.
Updated 07/20/05 cs
Magazine Subscription Solicitations



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BBB Copyright and Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.
If you choose to do business with Cenco Magazine Service, please let them know that you contacted BBB for a BBB Reliability Report.
ID: 54
Report as of February 24, 2010 08:01
Copyright© 2010 Better Business Bureau

http://www.ftc.gov/opa/2008/04/dncfyi.shtm
,,, the above is the federal do not call help put scammers out of busines