8002100464

I should have known better; but I was scammed in this manner. I have a call into them for a full refund. Afterwards I will have my computer checked out by Geek Squad. If the refund is not prompt, I will also lodge a complaint with BBB and my local DA.

I should have known better; but I was scammed in this manner on 24 JAN 2017. They deleted  my Bitdefender 2017 Antivirus  without my permission!  I have a call into them for a full refund. Afterwards I will have my computer checked out by Geek Squad. If the refund is not prompt, I will also lodge a complaint with BBB and my local DA.

there in india.....

The same happened to me.  I have called them twice since having the software installed, and they have helped me every time.  However, I still question if it isn't a scam.  They told me they are located in Pennsylvania, but I see that they are based in LasVegas.  I have an email to the company to see if I was scammed.  My computer is running fine, but I still need to know if this is a scam.  Accoyweb is supposedly legal, but I need to know more from them.  They were nice to work with but then I gave them my information, but changed all of my passwords.

Has anyone reported to authorities?  I see all the comments and a few references to BBB but sounds like FCC or possibly the FBI need to be contacted?  I called them this morning three times - they first said they were Microsoft then later Symantec...these folks need to be reported.  Please collect as much info on them as you can.

Don't panic.  They are calling from India.  They know they are lying scammers who break the law.  Collecting info is good.  Better for your peace of mind and tranquility of your household if you ignore the calls, block the number.
Some info:  https://800notes.com/arts/where-to-report-phone-crime

Was scammed back in February for $169.99 they stated my computer needs security to avoid hacking blah blah blah. I fell for it and now my computer doesn't work.

same thing...a pop up from microsoft...bought software protection......yesterday ...coulnt reach em

They were very convincing. I fell for it and am out hundreds of dollars.  I responded to the follow up call and said I wanted a refund. They tried to convince me to provide more information.  I told them I was going to report them and spread it on the web. They quickly hung up. I've changed all of my passwords and haven't had any problems.

Call your bank or credit card company & file a fraudulent use claim.  Depending on time passed, they may be able to reverse the charge.

If you gave them access to your computer you will.  I hope you didn't change those passwords using that computer without first doing the stuff in the following list:

Thanks to Slim, another registered poster here and computer whiz:

Since the scammers accessed the computer, they probably did one or more of the following:
• Disabled the anti-virus software
• Added nasty malware to the computer
• Copied the Contact List (so they can spam/email your soon-to-be ex-friends)
• Copied any financial data or passwords they could find
• Compromised your ID on Facebook or other social site(s), and perhaps on shopping sites.
• "Zombied" the computer, so it would respond to THEIR commands sent via internet
• Deleted some important files
• Asked for money to repair the damage they caused

What can you do immediately after such an attack?
1.  Pull the cables on the computer, or otherwise disable it, so it cannot access the internet.
2.  Change ALL  passwords stored on the computer.
3.  Run FULL malware scans on the computer, in "SAFE" mode!
4.  Change the passwords again, particularly if the malware scans showed anything.
5.  Inform your bank and credit card companies.
6.  Sign up for credit monitoring, and check the status frequently
7.  Backup non-executable personal, data files to an external storage device.  (Executable files might be infected).
8.  You may have to bring the computer to a local repair shop, and tell them the story.
9.  Tell friends what happened, so they can be aware of strange emails from you.
10.  Connect to the internet only AFTER all the above have been done.
11.  Change the passwords on all online accounts.  Even better - access a "safe", uninfected  computer, and change your online account passwords RIGHT NOW.

NOTE:
If your computer set a "Restore Point" while it was infected, any "System Restore" you make will re-infect your computer.  Suggest you delete any potentially infected restore points and avoid setting such restore points until after your computer has been thoroughly cleaned!

You fell for one scam, and might be susceptible to others mentioned on this site:
http://phonehelp.2truth.com/facts.html
Read that info to educate and help protect yourself!

Honest computer companies do NOT cold-call people, or cause popups from websites to tell them their computers need fixing!

Some scammers even have websites, and falsely advertise they are associated with popular software packages or computer companies; so do NOT believe a "we will fix your computer remotely" site, and allow them access to your computer!

Read the info at these links.
http://news.softpedia.com/news/Cold-Call-Tech ... on-150170.shtml
http://www.consumer.ftc.gov/articles/0346-tech-support-scams

https://www.microsoft.com/en-us/security/portal/mmpc/shared/ransomware.aspx

Lesson:
If your computer needs fixing, bring it to a local repair shop

Wanted to know get me to purchase network protection

We also had protection from this accoyweb.Tried to call today and no such number.Can't believe we were taken advantage of like that.Now won't download anything on computer.

I bought into this scam over a year ago at first they were good then another department of their company called me and informed me after identifying himself with security question that my IP address was  hacked< bought into this.Then my computer got totally messed up,Then I found out there were programs installed I never knew about . Informing Accoyweb (Wisenetline LLC,Trade National ) what I found out, they told me to reconnect to them and they would fix but it would cost me.I told them no forget it but they won't I keep getting calls from their so called tech.{ It's strange all the tech seem to be named James even the Supervisor . Now over the past year i've collected a list of associated phone numbers, E-mail addresses, and people I managed to get into a conversation with and inform I wanted a refund, I thought this to be a scam, I wanted the calls to stop, Stop the treats about blackballing me off the internet, blocking my E-Mail getting my E-Mail account cancelled and list of other treats.This is an list of phone number i've associated with this company.  !-408-444-4223,  1-800-210-0464,  1-201-487-8001,  1-269-367-5201,  1-845-369-1410,  1-586-554-2818,  1-888-972-4685,  1-209-732-5874,  1-844-279-9792. These people are good scammer if you don,t believe their line or ask to many question they Will get belegorant then hang up on you and call you back and say it wasn't their fault then start all over this has been ongoing  for almost a year they will not take NO for answer .

We did the same thing as 'grandma W.'  They helped us with issues for over a year until one day they said they were going to give us a refund because they were going out of business.  They said they could not control the exact amount of the refund until we allowed them into our checking account.  They LOCKED the computer and told us to pay $795 to get it back in operation.  I changed ALL our accounts and passwords and had a great son-in-law who was computer savvy and unlocked the computer.  Whew!  It was very stressful for a while thinking they were going to clean out my checking and savings account.  There was a bit of trust with them because they had been helping me for over a year, so I ignored the red flags.  SCAM, SCAM, SCAM.

Consider yourself lucky. I paid $899.99 a few years ago. Found out today they have been selling access to my desktop.

This is a scam... they aren't doing anything to your computer, just taking your money