800-236-4188

Called leaving a voicemail stating that there was an important call for me from my current bank however it is actually from Elan Financial.

Yes someone named JR. called my home and I dont appricate being called at home to a nasty mesage that does not pertain to me or my family.
Can you please have my named removed off this person list. I really dont want this company calling my home. His number is 800-236-4188-ext-60655
Thank You,

Cindy

Received postcard addressed to unknown name asking to call 800-236-4188 EXT 60718 and ask for Julie, also gave (314) 996-0718, called 800 number and got message asking to enter credit card number for faster service, so just hung up.

voice left on my voice mail saying they were from a bank which I do not do business with, they had left messages and had not heard from me for 6 months (this was the first I heard from them) and that it was imperative that I call back to Miss Morris at ext 60805.  There were still some things they could help with but time was running out and it was to my advantage to call.  when I called back it it was a collection call for someone else.  I think they call anyone with the same name, trying to track down the person they are looking for.

received a phone call wanting information on a person that does not live here and wanted info on our son. the number was8002364188, ext.60719 a sharon was leaving this message.  got into a heated discussion with and she wanting to know to much personnal info.  she stated that we were not clients so i could not speak to her supervisor, as i asked to speak to her supervisor, as she is rude.  thank god for caller id, i will not answer the phone when an unknown number calls.  i am tired of the messages from these people.  we do not bank there and thank god we don't, so we don't have the debt so they need to quit calling.  they are just trying to get info out of you so they can use it.  i want these people to quit calling here.

This number calls my house up to 7 times a day.  I do not answer due generic message saying my name and if this is not me to ignore.  no name or x just this same 800 number to call back. Have no clue who this is

Today this number called me 9 times today. I finally answered the phone and said the person they are trying to reach does not live here anymore. Holy cow how annoying. I have no clue who in the hell they are but I am fed up with it. I am ready to change my phone number. ARGH!!!!!!!!!!

I got a call from this number with a nasty message.  I don't appreciate it and do not wish to be called again.

This call claimed to be from US Bank. THey left a message that they were trying to contact me for two monthe. I checked with the US Bank snd they said that it was not a US Bank number.

Keep getting calls, sometimes 3 or four a day from 800-236-4188.  They leave no message nor do they identify themselves.

I simply do not answer my phone unless I know who it is that is calling.

Phones me MANY times a day - no info as to caller and no message is left on my answer device.

Called my ex-wife's number (divorced for 15 years now) at an address where I never resided! Left virtually no information other than this number.

Im sick of them calling me> iwill find them and shut them down i promise

Received a call from a Mr. Willis (800) 236-4188 ext. 60663. Trying to collect for US Bank. Called an old employer of mine & was given my new work number. Calls 3+ times a day.

I got a postcard in the mail that stated , it is very important that I speak with you, As I have been unable to contact you, Please call me at (314)996-0880 or toll free at 1800-236-4188 please ask for LEO PRESSEA ext 60880.... I called us bank and they said it was FALSE, NOT THEM, SCAM

This evening I found this message on my voicemail: "[Firstname Lastname],this is Stacey, Senior Accounts Manager with US Bank. Please do not continue to disregard the calls. I do look forward to working with you and assisting you voluntarily. This very urgent matter has been forwarded to my office and does need your immediate response. Again, I  can be reached at 1-800-236-4188 x 60652. Continuing to disregard the calls is not going to make this matter go away. I do look forward to working with you and assisting you voluntarily."

So I called and got a recording saying, "Thank you for calling Credit Card Services" and offering three choices. I hit 2 and then entered 60652 followed by the # sign. Stacey answered. She immediately asked for the last four digits of my social security number.

Now that has, in the past, been the original four-digit passcode to access my other bank accounts. And I do not know Stacey, and I do not know the telephone number at which I have reached her, so I ask her for information to verify that she is not a phishing scam. She can't, apparently, except to say that she is not. She refuses to give me information about the person whom she was attempting to reach by calling my telephone number. She says that she is not a phishing operation and that she can not help me unless I give her the four digits of my SSN.

I tell her that she can Google me and information about me by using the telephone number from which I had called, and then can use the four digits to my disadvantage. We go back and forth like that a couple of times and, after I give her my address (not the one she was hoping for), she finally tells me who she is trying to reach: same name as me but with a different middle initial.

I tell her that I am not the person that she is seeking. I then ask her to remove my telephone number from the list. I get no assurance that that is going to happen before she says, "Have a nice night," and disconnects.

I called her number again to ask for her supervisor. This time she does not answer. Instead, I hear a recorded message stating the hours of operation and that the business is now closed. The message does not refer to Credit Card Services, but to Card Member Services.

I Google "US Bank" and find this page: http://www.usbank.com/cgi_w/cfm/about/online_security/online_fraud.cfm There I find this: The U.S. Bank Fraud Liaison Center is available 24 hours a day, 7 days a week at 1-877-595-6256.

I called the number and had a very understanding phone call with a woman who said never to give out any information to a party who initiates a call. She said that the last four digits of my SSN might be just what a scam artist would be looking for. She said that she did not recognize the Stacey number as belonging to US Bank, but also could not know that the Stacey number was not legitimate, either. She confirmed that my account with US Bank was problem-free.

I have received a number of voicemails lately looking for someone with my name. I am irritated by that. I am irritated that I may be getting hit by scam artists. I am irritated that I am getting irritated.

Looking over the comments above, I found the other callers (Cindy, JB, \, atrain, etc.) who had listed different extensions. So I called extension 60655 and someone answered, but the call was cut off. I redialled and Leah answered. Leah was able to tell me that I had called earlier tonight and that I had said I had had the same telephone number for 19 years (incorrect) while now I was saying 12 years (almost 13, actually). She said that she was going to remove my number from the account with which it is erroneously associated. Then I asked for her supervisor, and have now been listening to a phone ring for some five minutes or longer.

I have hung up.

If these people are legit, they have one uphill battle to convince callers of that fact. I would hate to be a collection agent. What a thankless job! I only hope that they have taken my number off the account that I do not have.

i get tired of reading these blogs from debtors who refused to take responsibility for their past due accounts. man up and grow up people.

Well, I continued to receive unwanted calls. But I pursued my investigation by contacting US Bank with emails, and I heard back from them (see below) and as of today, March 15, 2009, I have not received any further calls. Mission accomplished, I guess.

Note that I have removed my identifying inforation from the emails below.

First, here is the reply from fraudhelp@usbank.com:

****************
From:  fraud_help@usbank.com  
Sent: Tue 3/03/09 7:22 AM

I apologize for the confusion regarding the phone call that you have received.  I have confirmed that the person who contacted you
is from Cardmember Services Collections department.  This is a legitimate Phone call from US Bank.

Please contact the phone number that you provided us for further assistance with the phone call you received or call Cardmember Services Customer Service at 1-800-285-8585.

Sincerely,

Rosa I.
US Bank Online Operations
24-Hour Banking and Financial Sales  

*********************

Now here is my second email to them. I sent them this second email after my first one did not get a response and I had received another call.

********************


Sent: Tue 2/24/09 7:56 PM
To:  fraudhelp@usbank.com

To Whom It May Concern:

I am following up on the email that follows below this one.

I just (now, a little past 7 pm) received a telephone call from Tori, claiming to be calling from US Bank, 1-800-285-8585. (She refused to give me her extension.)

She told me that she was calling regarding an account with the last four digits of 7608, 154 days past due in the amount of $162.00, in the name of [my name with incorrect middle initial] of 2350 Paradise Drive, Apt 217, Reno, NV 89512.

I told her that I am not [my name with incorrect middle initial], and that the telephone number at which she had reached me is incorrect. I asked that my number be removed from that account. She hung up. (I was not entirely pleasant by then.)

I now have first googled the above number, linking to http://www.usbank.com/cgi_w/cfm/personal/sub_global/personal_cu.cfm

and then called that same number, conferring with a representative (Cindy) and summarizing for her the info above and below. She has not found information to confirm the account.

Cindy conferred with fraud and her sup, and then asked me to call collections (877-838-4347) tomorrow. I am happy to do that.

I just googled:
[my name with incorrect middle initial] "2350 Paradise" Drive, Apt 217
[my name with incorrect middle initial] "2350 Paradise" Drive
[my name with incorrect middle initial] "2350 Paradise"
No results.

"2350 Paradise" locates an apartment known as Sierra Manor.

[my name with incorrect middle initial] reno nv - got 30 hits, but none with the exact adress.

[my name with incorrect middle initial] 89512 - got over 400 hits but nothing that caught me.

[my name with incorrect middle initial] - got over 3000.

Anyway, that's way more info than you prob care to know.

My point remains: If I am receiving calls from US Bank, please advise your outbound collections callers to stop calling me. Please delete the telephone number [my telephone number] from any other than my own account records.

If this is a scam, please let me know.

Bye for now.

[my name and telephone number]

*****************

And here is the first email that I sent:

*********************


02/21/2009 04:11 PM
To <fraudhelp@usbank.com>  
Subject: Phishing Scam??


To Whom It May Concern:

I am [my name]. I live at [my address]. I have lived here since 1996. I have an account with you, a credit card. My account is in good standing.

Pleaser review an entry that I posted at this website in response to a call allegedly from US Bank. Mine is the entry entitled Irritated  and dated February 18, 2009.

https://800notes.com/Phone.aspx/1-800-236-4188#pkWWOfQdv9wDEVAjLX5yz0Q
 
If you are unable to access my post, please let me know. I have kept my own copy.
 
Today, about 3:45 pm my time, I received yet another call allegedly from US Bank. This time the call was from a woman identifying herself as Kya, asking for [my name], asking whether I live on Paradise Drive. I told her I would call her back. She gave me the number 1-877-838-4346, ext. 60885.
 
After I hung up I called the US Bank telephone number listed in my Yellow Pages, 1-800-872-2657. I spoke with Chance, and again verified that my account is in good standing. I described, in brief, the information that I shared in my on-line post.
 
He stated that collections was closed today.
 
I asked him for an email address to which I might send the information, hence this email.
 
If I am truly receiving legitimate calls from US Bank, please advise your outbound collections callers to stop calling me. Please search the records that include my telephone number [my telephone number] (my number since 1996) and delete that phone number from any other than my own account records.
 
If this is a scam, please let me know what I can do to assist you in defeating it.

Bill

[my name and telephone number]

*****************

Well, I hope that helps anyone who has wondered like I did about whether you are getting hit with a scam.

The "lady" that called from this number, wouldn't let me get a word in edgewise! She was very nasty, and I couldn't even tell her she had called my mother in law who doesn't speak English, or even hear very well..So she asked why I called her from that number and what I was doing there if it wasn't my number!!!??? WHAT??? I hung up...the account she was calling about was foreign to me...

A note to "guess who", how do you know these people are irresponsible?? Maybe they didn't even make the charges or just lost their jobs...have a little patience would you...don't judge a book by its cover