801-623-4621

Called Aug. 28. at 1:33 pm. by last call.  Left no message.

Missed the call on my work number while I was out, no message left.

called, but when answered, no one there

No voice, 5 times today.

got a call from this number as well, said hello about 4 times, no response ... and I live in Canada

Received a call no answer and DNC list number, who are they?

Received 3 calls on Saturday from 1-801-623-4621 with call display saying Utah. I'm in Canada and didn't answer the phone since I suspect it was telemarketers. I let the phone ring 3-5 times until they hung up. They left no message.

I phoned 1-801-623-4621 back on Sunday and it belongs to Western Wats, http://www.WesternWats.com, and they are a data collection company that does millions of live telephone based interviews each year. They are an intermediary doing the front work for companies.

I recieved my 3rd call this week from this number and I chewed the lady out and told her NO You may not talk to my husband and I DO NOT WANT YOU CALLING ME AT 830 at night she said I have noted that and want to continue to ask questions. I told her NO NO NO!!!! take me off your list and do not ever call me back again. We shall see if they call back tonight then I am really going to chew them out and tell them I am reporting them to the people who run the Do not call list so they can get a big fine.
Normally I dont answer when it comes up on the caller id like this but it is very annoying when the phone rings past 8pm especially on a Sunday.

801-623-4621 called them back,answered said Western Watts Survey Co.
Said they have web site.

Just got a new cell phone and I have received 3 calls from this number. I tried to answer once but i heard no voice.

Called at 5:48 PM today; no message on the machine.

I'm on the do-not-call registry, too, and I have an unlisted number.

A female caller wanting to talk to the man or woman of the house.  She was taking a survey that involved medical coverage.  After 3 minutes, I asked how many more questions, she said a couple.  5 questions later, I asked again and she said, were almost done.  I hung up on her.  I received 2 more calls from this number but never answered the phone.

The number was unfamiliar to me so I didn't answer it...I received several calls from that number

I don't think they meant to leave that message. That is just the person they wanted to speak with to do their survey. Western Wats is a legitimate business that conducts surveys for other companies. If you are tired of the calls try asking to be taken off of their list, if you don't answer they usually call back.

If they are calling to conduct a survey, filing a complaint will do you no good. Surveyors are not part of the national DNC list. If you want to be taken off their list you need to ask.

The do not call list does not apply to surveyors, only telemarketers. If you wish to be taken off the list just ask them.

Just receive a call from this # also on my cell phone. No voicemail or anything.Just got my cell phone also.

Here's who is calling on this number.  It is a survey company called Western Wats located in Utah.  They use eleven phone numbers: 801-623-4621 through 801-623-4631.  They do customer research on contract for many companies, notably for Kaiser medical, Time Warner Cable, and various banks.  Also do research for the Democratic National Committee.  In mid-2007 some who have received calls from this company are asked about "temporary" residents of their house, or are asked for a Spanish-speaker in the household... which indicates that they are trying to reach undocumented aliens for a survey, although who would pay for a survey like that is anybody's guess.  

Western Wats is not required to respect the National Do-Not-Call List, because they are conducting legitimate customer research surveys on behalf of their contractees.  If you have an account at a bank which then hires WW, then they have every right to call you and ask how the service from the bank has been.  If you have communications service from Time Warner, then WW has every right to call you on TW's behalf and ask how your service has been.  If you are an American citizen, then WW has every right to call you on behalf of the Democratic National Committee to ask you what you think about politics.  

Now, as to who these callers actually are...

Western Wats has two locations in Provo, Utah (about 20 miles south of Salt Lake City):

290 West Center Street in Provo, UT 84601.  At the corner of South 3rd Street West, two blocks east of Pioneer Park and two blocks west of University Avenue.  This is the business office.  

701 Timpanogos Parkway in Orem, UT 84097.  Orem is on the northern outskirts of Provo, and Western Wats is at the corner of Timpanogos Parkway and Research Way, just across the railroad tracks from Orem Cemetery.  This building is their call center.  

Why don't they answer when you pick up?  Because their automated dialing system calls a batch of numbers at once, and the first one to make a live connection is routed to one of their phonejockeys, and the rest of the calls are dropped.  Yes, this is highly annoying, but it is the most efficient way (in their eyes) to get the maximum number of completed surveys per hour.  

How can you get them to stop calling you?  There are three ways.  First, when you get a call from 801-623-4621 or -4622, -4623, etc. through -4631, you wait until a real person speaks, then just ask them (in your sweetest voice) to "please remove this number from the call list."  If the phonejockey is not a complete [***], they will tap a few keys and remove your number.  

The second way is to go online to their website.  Just add ".com" to the company's name.  On the website, there is a link to a page where you can enter your number and ask that they remove you from their call list.  

The third way is to contact Western Wats directly.  By mail, use the address of the business office in Provo listed above:  

Western Wats
290 West Center St.
Provo, UT 84601

By phone, call them at:

(801) 373-7735  

I hope that helps to clear up the mystery of who is cluttering up your phone's caller log.  Yes it is very annoying that they block their outgoing caller-ID, but that's not the fault of the poor young people working as phonejockeys.  Don't take your frustration out on the people who call, because they're already frustrated themselves.  If they had any career prospects right now, then they wouldn't be slaving away on the phones for a pittance over minimum-wage.  Most are students who couldn't give a darn about what survey they are carrying out, and this type of work makes them develop a pretty thick skin, pretty quickly.  They develop what I call "personality callouses" so any foul language you might hurl at them just washes right off (and your rant will likely be recorded anyway, so don't be a jerk!)  

On a sidenote to Western Wats: why don't you change your outgoing caller-ID to say "survey" instead of "unavailable"?  If I see "unavailable" on an unknown incoming call, there's just Zero Chance that I'm going to pick up.  But if I see "survey" then I get the option to decide whether I'm not too busy to answer a few questions.  I'm betting that you only get a few "hits" per 1,000 placed calls.  If your caller-ID said "survey" then I'd bet that you'll double or triple your number of "hits".