844-246-4656

An e-mail from a known friend, required me to click on an icon.  At that point, I received a message from this number, alleging  that"your browsing activity has been restricted.  Your system has been infected with critical spyware/malware Trojans"  Notice said a "Microsoft certified professional" will fix the problem.  I do not intend to call, as I suspect THEY are the Trojans, and will require hundreds of $$ to fix their scam.

Run your own virus & malware/spyware program just to be safe.  This is NOT Microsoft calling!!

Checking my email & message came up from "Windows Network Defender" that my computer was infected with critical spyware/malware/Trojans. And a browser lock is put in place to protect me. And to immediately call that number. I am not calling it. I am running my Norton scans instead (which is finding no problems)

With thanks to Slim--

Since the scammers accessed the computer, they probably did one or more of the following:
• Disabled the anti-virus software
• Added nasty malware to the computer
• Copied the Contact List (so they can spam/email your soon-to-be ex-friends)
• Copied any financial data or passwords they could find
• Compromised your ID
• "Zombied" the computer, so it would respond to THEIR commands sent via internet
• Deleted some important files
• Asked for money to repair the damage they caused

What can you do immediately after such an attack?
1.  Pull the cables on the computer, so it cannot access the internet.
2.  Change ALL  passwords stored on the computer
3.  Run FULL malware scans on the computer, in "SAFE" mode!
4.  Change the passwords again, particularly if the malware scans showed anything
5.  Inform your bank and credit card companies
6.  Sign up for credit monitoring, and check the status frequently
7.  You may have to bring the computer to a local repair shop, and tell them the story.
8.  Tell friends what happened, so they can be aware of strange emails from you
9.  Plug in the cables only AFTER all the above have been done
10.  Change the passwords on all online accounts.  Even better - access a "safe", uninfected  computer, and chance your online account passwords RIGHT NOW.

You fell for one scam, and might be susceptible to others mentioned on this site:
http://phonehelp.2truth.com/facts_rev.html
Read that info to educate and help protect yourself!

Honest computer companies do NOT cold-call people, or cause popups from websites to tell them their computers need fixing!

Some scammers even have websites.
Read the info at these links.
http://news.softpedia.com/news/Cold-Call-Tech ... on-150170.shtml
http://www.consumer.ftc.gov/articles/0346-tech-support-scams

Lesson:
If your computer needs fixing, bring it to a local repair shop

Remember to return here, to 800notes.com, after you look at any of the information at the above sites, either to post more information, or to let us know you avoided the scam or fixed the computer correctly.

I too had something like that happen shut my computer down and ran a scan...nothing

this was not a phone call rather a message on my computer