844-798-3800

Was given my name. Thought I could use their PC support service. I do not want such a service since the FTC went after some similar services. I hung up on him.

claims i have a n issue with my computer and needed my password -- first of all i have no computer support and i did not solicit any help from this company.

My cousin who is in his 90's got a call from this service.  He is in assisted living.  I intend to fight the $850+ charges he has incurred.
The business employs a "billing company" who answers the phone like a couple in ?...who knows where.      They say they bill but cannot verify the 'company' they bill for.
BUYER BEWARE.

froze my computer with adware.Answered the phone hello. when asked who this was.told me he was from Microsoft..wanted to know what type of security I had on my system..hung up on him. He called back twice never answered my phone...Took my computer back to factory setting...that got rid of this scam artist...learn how to talk English lol

support system for anti viral, no. on warning was disconnected. they call me back on 844 no. told them i knew they were a scam and to get their [***] off of my computer

Con artist!!!! They stole my $200!!! I was told that in order to solve my problem with my pc they needed to get into my computer by downloading an application, then they manage to get all my informations along with my social security number!!

Can't believe that you never heard of the Microsoft/computer tech support scam that has been highly publicized for the 4 or 5 years in every media possible.

If you feel your SSN has been compromised, in addition to putting a fraud alert at the 3 credit bureaus, you may want to notify the IRS.  Here is the link, fill out the proper form (probably 14039):
http://www.irs.gov/Individuals/How-Do-You-Rep ... aud-Activity%3F
https://www.ftc.gov/faq/consumer-protection/report-identity-theft


Thanks to Slim, another registered poster here and computer whiz:

Since the scammers accessed the computer, they probably did one or more of the following:
• Disabled the anti-virus software
• Added nasty malware to the computer
• Copied the Contact List (so they can spam/email your soon-to-be ex-friends)
• Copied any financial data or passwords they could find
• Compromised your ID on Facebook or other social site(s), and perhaps on shopping sites.
• "Zombied" the computer, so it would respond to THEIR commands sent via internet
• Deleted some important files
• Asked for money to repair the damage they caused

What can you do immediately after such an attack?
1.  Pull the cables on the computer, or otherwise disable it, so it cannot access the internet.
2.  Change ALL  passwords stored on the computer.
3.  Run FULL malware scans on the computer, in "SAFE" mode!
4.  Change the passwords again, particularly if the malware scans showed anything.
5.  Inform your bank and credit card companies.
6.  Sign up for credit monitoring, and check the status frequently
7.  Backup non-executable personal, data files to an external storage device.  (Executable files might be infected).
8.  You may have to bring the computer to a local repair shop, and tell them the story.
9.  Tell friends what happened, so they can be aware of strange emails from you.
10.  Connect to the internet only AFTER all the above have been done.
11.  Change the passwords on all online accounts.  Even better - access a "safe", uninfected  computer, and change your online account passwords RIGHT NOW.

NOTE:
If your computer set a "Restore Point" while it was infected, any "System Restore" you make will re-infect your computer.  Suggest you delete any potentially infected restore points and avoid setting such restore points until after your computer has been thoroughly cleaned!

You fell for one scam, and might be susceptible to others mentioned on this site:
http://phonehelp.2truth.com/facts.html
Read that info to educate and help protect yourself!

Honest computer companies do NOT cold-call people, or cause popups from websites to tell them their computers need fixing!

Some scammers even have websites, and falsely advertise they are associated with popular software packages or computer companies; so do NOT believe a "we will fix your computer remotely" site, and allow them access to your computer!

Read the info at these links.
http://news.softpedia.com/news/Cold-Call-Tech ... on-150170.shtml
http://www.consumer.ftc.gov/articles/0346-tech-support-scams

https://www.microsoft.com/en-us/security/portal/mmpc/shared/ransomware.aspx

Lesson:
If your computer needs fixing, bring it to a local repair shop