855-527-1346

This company generated a pop-up on my Mom's computer that would not go away. It had this phone number listed. She called it and they told her they were Microsoft and her computer had a virus and they needed $250 to fix it. She refused.  The name the person gave her was Jonathan Richards.  I Googled the # and it came up with this … http://clientcareexperts.com/about-us/

This is a big scam unplug the computer and a clear your cookies it will go away . Do not call back that number it is a spoof number in the Middle East in a call center looking for victims to scam.

This is a scam do not call back they will steal all your information it is a fake virus . Google computer scams and learn about it never give them no info or let them tell u to type nothing it in your computer. Report them and post there number all over diffent sites go on u tube put in who to take a scam virus off your computer

They took over my computer.  Starts with a voice on your computer to call the 855 # to unlock the computer.  They go in your computer and take it over.  Unless you pay them $250 it will not be unlocked.   Scares you and the voice on the computer just keeps repeating message.  Terrible people and a big scam.

This company is contracted to "fix computer problems". Many pop-up ad companies use differnt techinques to hook you (locking your PC, Pop up's etc) and tell you to call 855-527-1346.  "Client Care" is hired by those scammers to actually do the work on your PC. Client Care will tell you they are Windows certified and either you can have them fix your PC over the internet (for $300 and up) or you can spend more money taking it to Best Buy (Geek Squad).  Note: Anyone can get a Microsoft Certification on line and it NO WAY does it mean they are partners with MicroSoft.  I know this because I looked it up on line AFTER my 86 year old father had his PC locked and he called 855-527-1346.  I had just installed Windows10 a few days before and I knew there is nothing bad on the PC.   They took him for $150 since he was a veteran (half price deal).  We called the bank to cancel the card. HE used his DEBIT card so no refund was coming back.  I called 855-527-1346 and told them my father was not legally able to handle his finances and should not have had access to the credit card.  I also let them know there was nothing wrong with his PC they needed to take control of for 5 hours two days in a row for.  The Client Care guy (Greg Vaughn) was as nasty as can be and said since my Dad had called him, he could keep the money for all the work he did.  When I asked him to expalin what he had done, he stuttered.  These people are horrible.  I reloaded the operating system and showed my dad how to use Control+Alt+Delet next time anything like this comes up...

""Client Care" is hired by those scammers"  No they are the scammers.  "HE used his DEBIT card so no refund was coming back. "  Not true, the bank needs to give you a better reason than that.  You need to file an official fraud dispute with them and get a hard core press on them over it.  Legally they are required to replace the money until the so called "investigation" is over.  You should also file a police report to back your story up.  Money changed hands so the police should take a report and you should be able to get them to help you with the bank.  If he is not legally able to handle his finances why are you allowing him to have a debit card or any kind of card for that matter?

And to add to that. file fraud complaints with the FTC & CFPB as well (especially if you get a run around from the bank)..

https://www.ftccomplaintassistant.gov/#&panel1-1
http://www.consumerfinance.gov/complaint/
http://www.stopfraud.gov/report.html
http://www.fraud.org/
www.naag.org (you can find your state AG at this link).

Thanks for the additional steps...   Client Care is relentless and called several mores times demanding to be paid for the work they did since "we called them".  Today we agreed to let them keep the money they had if they will just stop calling.  They hung up on us so maybe we got the point across this time.  They once again claimed to be authorized by Microsoft and we pointed out being Microsoft certified does not mean they are partners with Microsoft.

When they finally answer the call, the technicians seem capable and polite.  My complaint is your on hold for endless amount of time.

want to cancel service immediately

yep its a scam and so is the software spy hunter, dont install that to get rid of this

We spent two days listening to them and watching them FIX our computer.  We have cancelled cards and will not pay.

Since the scammers accessed the computer, they probably did one or more of the following:
• Disabled the anti-virus software
• Added nasty malware to the computer
• Copied the Contact List (so they can spam/email your soon-to-be ex-friends)
• Copied any financial data or passwords they could find
• Compromised your ID on Facebook or other social site(s), and perhaps on shopping sites.
• "Zombied" the computer, so it would respond to THEIR commands sent via internet
• Deleted some important files
• Asked for money to repair the damage they caused

What can you do immediately after such an attack?
1.  Pull the cables on the computer, or otherwise disable it, so it cannot access the internet.
2.  Change ALL  passwords stored on the computer.
3.  Run FULL malware scans on the computer, in "SAFE" mode!
4.  Change the passwords again, particularly if the malware scans showed anything.
5.  Inform your bank and credit card companies.
6.  Sign up for credit monitoring, and check the status frequently
7.  Backup non-executable personal, data files to an external storage device.  (Executable files might be infected).
8.  You may have to bring the computer to a local repair shop, and tell them the story.
9.  Tell friends what happened, so they can be aware of strange emails from you.
10.  Connect to the internet only AFTER all the above have been done.
11.  Change the passwords on all online accounts.  Even better - access a "safe", uninfected  computer, and change your online account passwords RIGHT NOW.

NOTE:
If your computer set a "Restore Point" while it was infected, any "System Restore" you make will re-infect your computer.  Suggest you delete any potentially infected restore points and avoid setting such restore points until after your computer has been thoroughly cleaned!

You fell for one scam, and might be susceptible to others mentioned on this site:
http://phonehelp.2truth.com/facts.html
Read that info to educate and help protect yourself!

Honest computer companies do NOT cold-call people, or cause popups from websites to tell them their computers need fixing!

Some scammers even have websites, and falsely advertise they are associated with popular software packages or computer companies; so do NOT believe a "we will fix your computer remotely" site, and allow them access to your computer!

Read the info at these links.
http://news.softpedia.com/news/Cold-Call-Tech ... on-150170.shtml
http://www.consumer.ftc.gov/articles/0346-tech-support-scams
https://www.microsoft.com/en-us/security/portal/mmpc/shared/ransomware.aspx

Lesson:
If your computer needs fixing, bring it to a local repair shop

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Please reply to this post, to let us know you read it, or have taken suitable actions to protect yourself.