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A page came up from Norton telling me that I had a Trojan and a second virus I called the help number assuming it was a Norton hotline and the man argued with me I later googled the number and found this

did anything ever end up happening?

When you call the number music plays and then an Inidan man answers. I did not wait to find out.
A pop up continues to appear on my screen and I am not sure what to do.

Same thing happened to me today. I was asked to check to see if a blog that we closed (years ago) was still active b/c we were being told that people were still accessing that site instead of our actual website.

I was using a Chrome browser and was redirected to some pc-alert page with a window over what appeared to be a Norton page (which it wasn't) and an obnoxious beeping sound telling me that my computer had a trojan or virus and to call this number. Chrome was locked up, I couldn't close anything, but was suspicious of the alert since I was on a Windows 8 OS computer and do not use Norton on this machine.

Googled the number (from another computer) to see if it was a scam and came across this site as well as some other phone lookup site that is showing it's a scam. Glad I didn't call the number!

The only way I could close the stupid popup and stop the beeping sound was to open my task manager (CTRL+ALT+DEL) and End Task the Chrome applications.

Hoping that it didn't install any viruses while I had it open. Going to have to check and see if anything got installed today ...

Close the page using your task manager if you have to.   Then switch to Chrome...do not use IE.

This is a page message from a virus re-direct.

It's a symptom of an infected computer.  Don't call the number as they are the ones who more than likely released one of the viruses you have, typically at least 4.

Fun Malwarebytes free version.  It has no problem finding and removing this particular set of viruses/trojans.

MAC Pro:  pop up informed me of trojan & directed me to call this number.  Indian man answered and wanted $199 to fix problem.  Did not bite.  Shut down machine and rebooted.  Hoping I do not have trojan on this machine.  Any ideas?  Thanks.

Same MO as ptr above.  Closed the pop up and ran a full system scan. No problem.  The pop was the Norton look alike message...but we do not have Norton on the PC.

a friend called and was hooked by this scam last night.  They panicked when computer froze up and was making loud beeping sound, pop-up said to call that number.  Man on other end wanted $299 to fix through paypal account.  Spent a lot of time in friend's computer via teamviewer, then told friend not to use or turn off for 24 hours.  I told friend to unplug quickly and hope nothing was done.  Computer is at the DR now, haven't heard diagnosis.  Found out that man created a second paypal account with my friends info.  Now man is calling and harassing for his money.  Who would you report this to?

I just got the same thing on my Son's computer.  Looks like a valid Norton window, but the number to contact looked suspicious so I contacted Norton.  They said it was a scam picked up from some 3rd party software. Norton also suggested running "Power Eraser".  I may call the number and play with these crooks for a while, then cuss them out when I'm tired of it!  

I called this number knowing it was a scam.  The guy with a horrible Indian accent said he was with "Premium Tech Support", which is part of "Global Access".  It sounded like he was in a "boiler room" of people on their phones scamming away!  He said when a computer is so badly damaged by a virus, Norton uses them to fix the problems.  My laughing was hard to control at this point!  He asked me a few questions (very professionally), and said he needed to take control of my computer to see what damage was done (he went on and on about hackers, etc.)  I asked how much this would cost, and that I expected it to be free since I am a Norton subscriber.  He said it might be free if the fix was simple, but he wouldn't give me a price if it was more complex.  I finally had enough and told him I was wasn't buying his $H!+.......

Premium Tech Support is anything but what the name implies.  Check out this link:
http://www.scambook.com/company/view/88845/Premier-Tech-Support

I remember getting a phone call one night from another friendly Indian saying my computer was infected.  When I asked "which computer" he couldn't answer.  He also wanted to take control of my computer.  Once you allow this, they will make you pay them or they will start deleting files.  These crooks need a kick in the soft spot!

NEVER panic when you get a scary call or see a scary message on your computer.  ALWAYS ask questions (who are you, the company name, how do you know my PC is infected).  Assume it is a scam (over 99.9% are, if not more).  Contact Norton and share the info you acquire (I had to do it via their chat) before deciding what to do.  But me personally, I would NEVER pay anyone that contacts me about a problem THEY found on my computer!

The same thing just happened to me.  I was on Facebook via Safari and when I closed it a Norton Anti Virus window popped up with an annoying beeping sound and told me that Norton had detected a Trojan Virus (and one other virus) and that I needed to call this number.  I called the number, music plays and then a guy came on the line and asked me what I was doing when the Norton detector went off.  I told him I had just closed out of Facebook and we got disconnected.  I was completely scammed, so I called him back (thinking we were disconnected) and music played, he answered and when I started to speak he hung up. I was able to close the Norton Anti Virus screen, which stopped the beeping sound, then I shut down my computer and restarted.  I googled the number and found this site.  I wish there was somewhere to report this to, other than just blogging...Kind of concerned that this guy now has my phone number, and feel really stupid about being scammed!  Wish I wouldn't have called, learned a lesson and like Happy Texan said will never panic in the future. (Hopefully!)

See this:  http://www.fcc.gov/guides/unwanted-telephone-marketing-calls

Also, invest in a call blocker.

This very same incident happened to me. I called and was asked what type of computer I have and whether or not I shop on line or bank on line. I was suspicious immediately and told the lady I thought this was some kind of scam. She gave me Dell's number then and told me I would have to call them. Does anyone know if I have a virus now?

Your best bet is to be on the safe side and have it checked out by a qualified bricks-and-mortar IT specialist.

PS--Here is some good advice given by Slim, another poster:

Since the scammers accessed the computer, they probably did one or more of the following:
• Disabled the anti-virus software
• Added nasty malware to the computer
• Copied the Contact List (so they can spam/email your soon-to-be ex-friends)
• Copied any financial data or passwords they could find
• Compromised your ID
• "Zombied" the computer, so it would respond to THEIR commands sent via internet
• Deleted some important files
• Asked for money to repair the damage they caused

What can you do immediately after such an attack?
1.  Pull the cables on the computer, so it cannot access the internet.
2.  Change ALL  passwords stored on the computer
3.  Run FULL malware scans on the computer, in "SAFE" mode!
4.  Change the passwords again, particularly if the malware scans showed anything
5.  Inform your bank and credit card companies
6.  Sign up for credit monitoring, and check the status frequently
7.  You may have to bring the computer to a local repair shop, and tell them the story.
8.  Tell friends what happened, so they can be aware of strange emails from you
9.  Plug in the cables only AFTER all the above have been done
10.  Change the passwords on all online accounts.  Even better - access a "safe", uninfected  computer, and chance your online account passwords RIGHT NOW.

This page came up 2 days in a row, I blocked in Firefox

How to block the site in Firefox:

Top Far right fo Firefox browser, click on the "Open Menu" and select "Options".

Under "Options" choose "Privacy",

Where it says, "History", and Firefox will:      Select from the pull down menu:  "Use Custom Settings for history"

Press the "Exceptions" button on the right of where it says, "Accept Cookies from sites",  

On the top line, it says, "Address of Site",   copy and paste the web site that you  WANT TO BLOCK..

In this case, the BAD PAGE IS:  http://1alert.techsupports-alert.com

After you copy and paste that site or any other site in the text field, PRESS THE "BLOCK" BUTTON.

you are done. Add any other bad web sites that pop up and you want to blokc for now on.

CLOSE ALL MENUS AND copy and paste the site in your browser and it should block that site.

Hope this helps.

I was looking for some patches for a game, when the site redirected me. The loud beeping nosie and a message saying i had some virus and to call this number, I was using firefox so I had an easier time closing it. I did a quick scan after with malwearbytes and found 4 viruses on my pc. Beware, and scan your system after you get that message.

This is a computer scam. I opened Firefox and instead of it going to my homepage, it went to a fraudulent site: alert.tech-support-alert.com. My scammer had a longer extension tied to their website address (the website address they display is probably faked) but the extension was targeting Cox Communications customers. Don't even get me started on the fact that Cox it totally useless in these situations but Cox will hound you to sell and bundle your [***] to death.

Malicious computer access encountered.