855-666-5525

William Anderson claimed to represent Microsoft

Advisory:
You may have been exposed to a variation of scam # 3, as described here:
http://phonehelp.2truth.com/facts.html

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Please reply to this post, to let us know you read it, or have taken suitable actions to protect yourself.  ←

Receive message on computer that I have a problem that he can fix.  I spoke with hime and began to realize it may be a scam.  Is it? He
had an accent that I had a hard time understanding.  He gave instructions to go to a computer address and others but I began to be uncomfortable so I said I was having a hard time and had to hang up.  Is it a scam?

Frozen computer screen.   Fake Microsoft call.  Said his name is Andy.

I was scammed by this "Andy" last month and it cost me $97 bucks I didn't have to spend.  I was clicking on a recipe in Pinterest and suddenly an alarm started going off on my computer.  A window popped up and told me to call 855-666-5525 and a Microsoft representative would help me.  They had me push the Microsoft button on the computer and then took over my computer and did a bunch of things to it and it seemed legit, after all, they said they were from Microsoft.  Now my computer is slowing down and I'm having trouble loading internet search pages.  After reading this about this scam I'm just sick.

My granddaughter really a blue screen stating I had  a viruses and had to call Microsoft at 855-666-5525. So my granddaughter called and spoke a representative. He told my granddaughter to hit the Windows key and the letter R. Then type in www.logmein123.com. Once she did this representative accessed mu computer. Started moving around in mu computer and telling her I had a bad virus and did she know anyone from Russia. We was told it would cost $95 for a year virus protection thru 365lserve. I gave them $95 via my credit card and access to my computer. Not sure what all they took from me. We were told we would get email from them. Never received anything. I
My granddaughter called and told Victor about our concerns about them being a legitimate business and that I want to cancel the contract. He tried to tell me I couldn't. My granddaughter told him that we never received the email about the confirmation about the contract and the credit card was cancelled. I was told by the credit card company that it was not $95 a year but $95 a month. The credit card company has now launched an investigation against them. I am now I'm going to report them to the Better Business Bureau.

The BBB is a toothless organization with no law enforcement powers and exists solely on the money business pay it for good ratings.  You have a bigger problem in that you allowed them access to your computer, which they may ber able to do at anytiome it is now connected to the internet.

Thanks to Slim, another registered poster here and computer whiz:
Since the scammers accessed the computer, they probably did one or more of the following:
• Disabled the anti-virus software
• Added nasty malware to the computer
• Copied the Contact List (so they can spam/email your soon-to-be ex-friends)
• Copied any financial data or passwords they could find
• Compromised your ID on Facebook or other social site(s), and perhaps on shopping sites.
• "Zombied" the computer, so it would respond to THEIR commands sent via internet
• Deleted some important files
• Asked for money to repair the damage they caused

What can you do immediately after such an attack?
1.  Pull the cables on the computer, or otherwise disable it, so it cannot access the internet.
2.  Change ALL  passwords stored on the computer.
3.  Run FULL malware scans on the computer, in "SAFE" mode!
4.  Change the passwords again, particularly if the malware scans showed anything.
5.  Inform your bank and credit card companies.
6.  Sign up for credit monitoring, and check the status frequently
7.  Backup non-executable personal, data files to an external storage device.  (Executable files might be infected).
8.  You may have to bring the computer to a local repair shop, and tell them the story.
9.  Tell friends what happened, so they can be aware of strange emails from you.
10.  Connect to the internet only AFTER all the above have been done.
11.  Change the passwords on all online accounts.  Even better - access a "safe", uninfected  computer, and change your online account passwords RIGHT NOW.

NOTE:
If your computer set a "Restore Point" while it was infected, any "System Restore" you make will re-infect your computer.  Suggest you delete any potentially infected restore points and avoid setting such restore points until after your computer has been thoroughly cleaned!

You fell for one scam, and might be susceptible to others mentioned on this site:
http://phonehelp.2truth.com/facts.html
Read that info to educate and help protect yourself!

Honest computer companies do NOT cold-call people, or cause popups from websites to tell them their computers need fixing!

Some scammers even have websites, and falsely advertise they are associated with popular software packages or computer companies; so do NOT believe a "we will fix your computer remotely" site, and allow them access to your computer!

Read the info at these links.
http://news.softpedia.com/news/Cold-Call-Tech ... on-150170.shtml
http://www.consumer.ftc.gov/articles/0346-tech-support-scams

https://www.microsoft.com/en-us/security/portal/mmpc/shared/ransomware.aspx

Lesson:
If your computer needs fixing, bring it to a local repair shop

855-2062499 which shows per google as being associated with copymaster copier repair of New Jersey was attached to a webpage that loaded in response to amnestyinternational.org, the URL was
breach-196x0vi.club/virus.dill/?<my redacted IP>&0tfn1=855-206-2499&browser=Chrome
I called the number back and employed colorful language.  I thereupon received 10 callbacks from numbers shown as 'unknown' or 'restricted'.  I ignored the calls.  One of the callback numbers was 855-666-5525

Dec 3, 2019 While on line, a message with the APPLE logo and this phone number popped up on my MAC announcing my firewall was off, my computer full of viruses and I had to pay $600 to have firewall reinstalled and they couldn't walk me through the process, nor could any Apple Tech without payment first.