855-771-9306

“This is Allison Rivers calling with nationwide express I'm calling concerning steel legal documents regarding your name and Social Security number prior to coming to your residence replacement payment to obtain your signature I am mandated to give you a courtesy call _⁠_⁠_⁠_⁠_⁠_⁠_⁠_ _⁠_⁠_⁠_⁠_ if you have any questions concerns or would like to change the timeframe of my arrival please contact the friend that hired me at 855-771-9306 or press one now to reach a Libra if I don't receive a _⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_ please be available between the hours of 3 and 5 PM tomorrow to sign with a valid state issued identification thank you and have a nice day…”

This is the fake process server scam. Real process servers don't call in advance.

I received the exact same call from an Ashley Rivers with Nation Wide Express, who left the exact same voicemail as LesP63 above received.  When I used reverse call locator they Answered "Walter Williams".  I then started researching and ended up on this site where many people have apparently received the same call.  If they show up at my door, I'll capture their image on my ring camera, video their car and license plate and contact the police immediately.

Many people?  There is only one report of calls from this number so far not counting your post.  If they show up?  If they do show up then they are actual process servers, but you can't involve the PD simply because someone comes to your door.

The fake process server/location finder extortion SCAM usually consists of the following:

They mention that they have received a Fax document or some sort of complaint and that there is a pending legal matter or action about to filed against you to create the sense of urgency. They tell you that they are a “process server” and cannot give you the particulars of the case since the file is sealed. This is simply ruse to get you to call another number (often with a made-up case number) where they will ask for money to “make it go away” (this is actually the same place, they work in teams, one pretending to be the server, and the other usually pretends to be a lawyer). They threaten to serve you at home or at work. They tell you that if they serve you at work then they will need a supervisor, security, or HR person there as a witness, hoping that will cause you to panic over the alleged embarrassment of being served at work. They also tell you that you will need two forms of ID. None of which is true. Process servers do not ever call ahead so that you can dodge them. Process servers get paid to serve papers, nothing else. They certainly are not going to pass up a paycheck by telling you that you can avoid being served, they are not going to give you an extra day or even a few hours to get a “stop order”. Court documents are time sensitive and must be served within a certain amount of time. Remember that you can always call the local courthouse to see if there really is a lawsuit that has been filed against you.

It is incumbent upon them under the law to prove that the debt exists and that you owe it, and (this is the important part) that they have the legal right to collect it. You are not obligated under the law to prove that you don’t owe or that it is paid.

Federal law (FDCPA) requires them to send you a letter, email, or text (postmarked in the case of a letter) within 5 days of their first contact that contains their name, physical address, the creditor’s name, and the amount of the alleged debt. Unless they have communicated it to you verbally at the beginning of your conversation. It also must contain the “mini-Miranda” telling you that it is an attempt to collect a debt and that all information will be used for those purposes. The one other important thing that this communication must also have in it is that you have a right to dispute the debt within 30 days of receipt of the letter and if you do so, all collection activity must be stopped until the debt is verified. If and when you get that communication you should immediately send that debt validation letter by certified, return receipt mail.

You can also file a complaint with the FTC who will then direct you to the CFPB.  Or you can simply go to the the FTC website and file a complaint which will again be redirected to the CFPB.  No matter what you are going to end up reporting the complaint to the CFPB so why not go there first and forget about the FTC?  I mean seriously, you are not actually going to report anything about debt collection directly to the FTC but hey, knock yourself out!  https://reportfraud.ftc.gov/#/assistant

You should make a complaint at this Federal Agency, and while there you should also read up on how debt collection is supposed to work as well as what your rights in this matter are: https://www.consumerfinance.gov/

Also file a complaint with your State Attorney General's office.
List of State AG’s offices: https://800notes.com/faq/attorney-general

Thank you for your quick reply and advise.  I will record the encounter if they do show up, and I will post that update here as well, but I highly doubt they will show.  Considering the voicemail was exactly the same as LesP63 and TygerKat stated real process servers don't call in advance, I'm pretty sure that it's just a scam.