855-790-7316

Said to be a Microsoft repair number for virus removal

SCAMMERS! Do not Call!

Virus removed. wants $200.00 Scammers.

Friend got an 'apparent' virus with this number, apparently it's a meager 'ransom' attempt, and a scam.  Simple pulling the plug, and restarting the computer defanged the threat.  After deleting the email, all was well.  Agreed, this is a poor email attempt at a scam.  Has anyone called the number?  It's probably pulled down by now.  Calling it a non-profit, is a joke! :-)

I got a pop-up message today telling me to call a MS technician at 855-790-7316 to fix serious exposures.  When I called, we were cut off and I got a call back from ET Solutions LLC.  The tech had me reboot, and then tried to sell me $300 worth of service, with no written documentation. I refused. He has promised to send an email with details - nothing received yet.

scammers posing as MS tech support.

I was on a major news website and clicked on a story and instantly was hit with a pop up message that froze Safari telling me to call. I did and promptly hung up the phone when a heavy accent "hello" was heard. They immediately called me back and asked about the problem. I played along and they said they needed to access my computer. I said that won't happen and hung up. I turned my computer off for a while and later everything was back to normal on Safari.

February 24, got this pop up on my HP Laptop windows 10 saying a virus in my computer and to call this number. I didn't. I shut the computer down and rebooted. Fine so far. How does this get by my anti-virus???

Jerry, Kaspersky and Malwarebytes aren't the issue as stated above this is a weak attempt at a scam.  It is a pop-up that comes from ad-sense and advertisements for several sites even if the site is a reputable site.  If you had a virus and your anti-virus protection is up to date they will usually catch it and you will see much worse things then this particular pop-up.  Report that 800 number to the local authorities if they have a fraud department.  While they may not likely have any ability to prosecute, they can still make people aware through advisories to the media if enough people have dealt with these scammers.

Shut off computer the first time!  Shortly after logging back on I got the same msg. My AVG antivirus also popped up a warning, so I called.  While they were running a computer scan I entered their number in Truecaller and was led to this page.  Promptly shut off computer.  Thanks Truecaller!

Run your own virus & malware scan anyway.  They could have put a Trojan (or other) virus on your computer.  Just to be safe, keep an eye on any information (banking or contacts) you may have had.

Pure scam. call Microsoft directly, not the number in the message. Hit control, alt, delete...then kill the internet connection....edge or whatever you're using! These are pure and simple thieves!

I was in C-net and clicked an advertisement.
Got a popup in Chrome telling me that my computer was compromised and had a virus.
I was urgenty asked to call Microsoft at that number!!!
Couldn't close Chrome normally. I ended the task using Task manageré

My husband clicked on a Yahoo news story on Wed.,March 3rd and got a pop up saying to call MS technician at 855-790-7316 as computer was compromised. Everything was frozen.  Unfortunately, he gave them access to the computer.  They said they would clean it and gave us prices for security.  His name was John Comez and he said we had no security, no firewall and our malware was not working.  We cut off connection and ran our virus and malware programs.  Everything was good.  He attempted to call back 5 times yesterday and twice today.  The number they called from is 248-255-4620.  If you get this on your computer, PLEASE do not do what we did.  I have changed all my passwords as a result.

My elderly mom is visiting and used our computer. She got a popup that locked our computer and said she had to call this number 855-790-7316 to unlock it and get the virus off. She did not know better and called them, gave them her credit card number & then gave them access to our computer to run the virus scan. Lucky for us we do not store any information on that computer, but it is still troubling.  They are using the name Dial Solutions. I am not sure if that is the company or if they are using a legitimate company’s name as part of their scam.

Since the scammers accessed the computer, they probably did one or more of the following:
• Disabled the anti-virus software
• Added nasty malware to the computer
• Copied the Contact List (so they can spam/email your soon-to-be ex-friends)
• Copied any financial data or passwords they could find
• Compromised your ID
• "Zombied" the computer, so it would respond to THEIR commands sent via internet
• Deleted some important files
• Asked for money to repair the damage they caused

What can you do immediately after such an attack?
1.  Pull the cables on the computer, or otherwise disable it, so it cannot access the internet.
2.  Change ALL  passwords stored on the computer.
3.  Run FULL malware scans on the computer, in "SAFE" mode!
4.  Change the passwords again, particularly if the malware scans showed anything.
5.  Inform your bank and credit card companies.
6.  Sign up for credit monitoring, and check the status frequently
7.  Backup non-executable personal, data files to an external storage device.  (Executable files might be infected).
8.  You may have to bring the computer to a local repair shop, and tell them the story.
9.  Tell friends what happened, so they can be aware of strange emails from you.
10.  Connect to the internet only AFTER all the above have been done.
11.  Change the passwords on all online accounts.  Even better - access a "safe", uninfected  computer, and change your online account passwords RIGHT NOW.

NOTE:
If your computer set a "Restore Point" while it was infected, any "System Restore" you make will re-infect your computer.  Suggest you delete any potentially infected restore points and avoid setting such restore points until after your computer has been thoroughly cleaned!

You fell for one scam, and might be susceptible to others mentioned on this site:
http://phonehelp.2truth.com/facts.html
Read that info to educate and help protect yourself!

Honest computer companies do NOT cold-call people, or cause popups from websites to tell them their computers need fixing!

Some scammers even have websites, and falsely advertise they are associated with popular software packages or computer companies; so do NOT believe a "we will fix your computer remotely" site, and allow them access to your computer!

Read the info at these links.
http://news.softpedia.com/news/Cold-Call-Tech ... on-150170.shtml
http://www.consumer.ftc.gov/articles/0346-tech-support-scams

Lesson:
If your computer needs fixing, bring it to a local repair shop

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Please reply to this post, to let us know you read it, or have taken suitable actions to protect yourself.