855-881-9271

Continued harassing calls from Michelle at extension 1213 telling me I am being charged 5.25% on my credit card processing.  This is not true, I know how to read my statement and can calculate the effective rate.  Also is telling me I am being charged non compliance fees, also not true.  I tell her I am not interested and she makes derogatory comments against my current processor and continues to call even when I hang up on her.

A gentleman began by explained that he was attempting to correct an over billing on the merchant account. He said that in April a rate increase went into affect that was only suppose to affect large merchants and that their company was made aware in August that those rates had also been passed on to small merchants.  The gentleman identified himself as Rob Stevens.  He said that his company was conducting a review of accounts.  He asked that I take a look at our August statement.  He asked for the total sales and then the total fees debited from the sales and did a preliminary calculation to determine that we are being charged 2.7% by the merchant services company.  He asked if I could see on the statement what the actual rates where that we are being charged.  I told him that there was a long list of different rates for different types of card purchases.  Of course, he then requested that I fax our August statement to him while he waited on the telephone so that they could look at the different fees.  After he received the fax, he then explained that he needed to pass the statement along to his supervisor so that they could examine each line item more closely and that someone would have to call us back to discuss what they found.  He then patched me through to his supervisor to confirm that I understood that his company was not affiliated the our merchant services.  The supervisor identified himself as Lawrence Walker from Wholesale Bank.  I asked for a telephone number.  1-855-881-9367.  He also explained that someone would call us back.  Someone did call back a week later.  The call came from Teddy with Wholesale Bank.  She identified herself as the account manager of our merchant processing company assigned to deal with the over billing that we as well as other small merchants have been paying.  Teddy explained that Walmart entered into a class action lawsuit with MC/V/Disc to process their own merchant services.  One of the results of the lawsuit was that the merchant services companies had to process small businesses at or below 2% including equipment costs.  Our merchant services company was given 90 days to comply with the results of the lawsuit and rectify any overages that they passed on to the small businesses and that they had not complied.  Teddy stated their profit margin is too high and that we were due back alot of money for overages. Also, included with rectifying the processing fees, the merchant services company was responsible for providing compliant equipment as prescribed in the lawsuit results and that the equipment is to be replaced every 18 months.  I was told that merchant services had not complied with this either and that they sent the wrong terminal.  Teddy then explained that because merchant services has not complied with the requirements of the lawsuit that Wholesale Bank will be directly monitoring the merchant account every month for one year.  She explained that Wholesale Bank does not normally act in the role of providing merchant services products but is doing this due to the lawsuit.  She indicated that in order to proceed with the monitoring and the return of the processing fees we would need to sign some documents.  Teddy gave me her direct number 855-881-9271, ext. 1222.   VERY INTERESTING NEW WAY TO HAVE A SMALL BUSINESS SWITCH PROCESSERS UNKNOWINGLY.

A gentleman named Andy gave me a call from this number. He asserted that I had a Net Effective of 3.3% and continued telling me of the fees that I was being charged. I had looked at my Merchant Statement and everything he was saying is true. He continued to let me know of solutions that I could take to resolve this issue all together in order to get out of this situation. He got me with another processor and my net effective was lowered from 3.3% to 1.8%. The amount of money I have saved IN JUST 3 MONTHS is ridiculous. I am grateful that I went ahead and took the leap with this company!

A gentleman named Andy gave me a call from this number. He asserted that I had a Net Effective of 3.3% and continued telling me of the fees that I was being charged. I had looked at my Merchant Statement and everything he was saying is true. He continued to let me know of solutions that I could take to resolve this issue all together in order to get out of this situation. He got me with another processor and my net effective was lowered from 3.3% to 1.8%. The amount of money I have saved IN JUST 3 MONTHS is ridiculous. I am grateful that I went ahead and took the leap with this company!

A gentleman named Andy gave me a call from this number. He asserted that I had a Net Effective of 3.3% and continued telling me of the fees that I was being charged. I had looked at my Merchant Statement and everything he was saying is true. He continued to let me know of solutions that I could take to resolve this issue all together in order to get out of this situation. He got me with another processor and my net effective was lowered from 3.3% to 1.8%. The amount of money I have saved IN JUST 3 MONTHS is ridiculous. I am grateful that I went ahead and took the leap with this company!

Someone named Lisa had called me and told me that my Merchant Account needed to be seen for overages on my merchant account. I sent them my merchant statement. A few days later I received a call from Stephen and he explained everything on my merchant statement. I was completely getting screwed and he directed me to another processor! Not only that, but they actually answer my calls when I ask them about certain charges on the account! They don't give me the run around, I actually receive decent customer service! Never have I had an experience with a processor like this before! I want everyone to know that not only is this an amazing company but they will take care of you!
Thanks,
Nick

Teresa called me the things she said made no sense when i continued to ask questions she told me i was asking to many questions to shut up and listen. Yes this really happened. When i asked for a supervisor a man name lawrence walker got on the phone identified his self as the owner. He was very rude and hung up on me. Please beware this is a scam call do not give them any information. I contacted my card processor and they have no knowledge of these company and do not do business with outside companys on their behalf