866-201-7027

Scammed me with false representation

I was on a website and had a verbal/message warning on another tab "windows" tech support 888-563-5234.  Is this a scam or real?

I was transferred from verbal/additional tab stating "windows tech  support"..because you may have harmful virus allowing access to my passowords, credit card, hard disc files, and browser history"...."You may have a harmful virus, do not shut down or restart your computer? with  a phone number of 888-563-5234."  Is this legitimate?

Transferred from "Windows notice", got phone number and called them.  Then transferred to 'MS247 Solutions" to have full access to my C drive and all accounts.  Is this a valid ensured licensed and bonded company to "upgrade and delete a Trojan virus"?

NO! IT IS A SCAM! Windows does NOT work like that, they do NOT call you, NOR would they send you to a third-party group! Also, the number has been spoofed

Then I was transferred from "Microsoft message (new tab) while on the phone and reconnected to ms247 solutions (866-201-7027) for "corrective action" ---- which gave total control on my C drive, removing and adding programs that "were infected" even though the Malwarebytes software did not find this.
Was this a scam - or legitimate?  INFO:  MS247 SOLUTIONS, #1-866-201-7027.  tECHINICIAN NAME:  jAMIE rOBB (1-866-201-7027) mERCHANT NAME: PADDLE.NET.  Charged $1499.97 for complete removel and and recovery of "safe computer".  However, I don't know if this is legitimiate?  Mr. Robb stated the following charges for
fixing a Trojan virus that is in all my apple info:

Services:
Complete fixation: $399.99
Lifetime network security $599.99
Lifetime antivirus (Norton)...$499.99
Unlimited tech support free
Monthly services :  free
total amount $1499.97 one time payment for lifetime warranty
Merchant name:  Paddle..net
Also claimed no more charges for Norton security over a lifetime.
Removed windows defender and Malwarebytes recently purchase Feb 2018
Removed Malwarebytes but later stated Nortonn and Malwarebytes are compatible.

what can I do now?  They ran full "Microsoft windows malicious software removal tool, Feb 2018", added "Ad guard Ad Blocker", downloaded chrome for windows, disk cleanup, used the "get extensions" from the store (Microsoft---did not recognize logo FOR RECOVERY DATED 2006?)) , removed windows defender & Malwarebytes", stated a "Trojan virus" was causing problems and no matter what internet provider I used:  ex: C:\windows\system32\cmd.exe. I would be suspectIible.  Removed malwarebyites, windows defender, added "adBlock Betafish" Norton security, google chrome update, added "adBlack BetaFish" found a Norton security google chrome update for "prefetch" to recycle 281 items.  C drive:\>recovering operating system", (had choice to use "superfetch" - which was deseletected by merchant name of paddle.net , then used C drive for "recovering operation systems...tree exec."
All I need to know if this is a legitimate website or not.  If not, what can I do to "clean my computer" of this erroneous info. (if not correct) before tomorrow when they will call the do another verification stating is takes 24 hours for the effects to place for the info to begin working.  Stated network firewall is from Cisco Security.  After all that when I spoke to tech (over the phone.....meanwhile he turned on my "camera" and could see me and my IPhone 6S to check out the iTunes store.  Stated soft spots as:  passwords, credit cards, hard disc files, and browser history. Stated the network firewall is from Cisco Security,  Stated I had "complementary support of unlimited membership, a one-time charge of $1499. for :  Firewall, online banking, malware, ransom, online banking, firewall, spyware and told me NOT to let apple nor miccrosoft nor HP to log in to my account or it would change all the "settings" allowing full access to network firewall: cisco security, gave me an unlimited membership id for firewall, online baking, malware, ransom, spyware.  Does this sound legite?  If not, what do I need to do?  I just purchased a new desktop computer and would like it to work safely and properly?  Thanks so much!

I was transferred on the phone from a separate tab for browser stating "Microsoft has detected a harmful virus which may insecurely allow access to "passwords, credit cards, hard disc files, and browser files."  After I called the number for Microsoft (888-523-5234), I was transferred to Merchant name: Paddle.net Ltd" , AKA (ms247*Solutions" and spoke with Jamie  Robb at 1-866-201-7027,dba as MS247 Solutions.

Ms247*solutions.Com told me "do not let hp or microsoft make changes to your computer as they use diferent network addresses and will null the "security" addresses to "protect this computer".  I told them this makes me very suspicious of them"/.

Thanks to Slim, another registered poster here and computer whiz:

Since the scammers accessed the computer, they probably did one or more of the following:
• Disabled the anti-virus software
• Added nasty malware to the computer
• Copied the Contact List (so they can spam/email your soon-to-be ex-friends)
• Copied any financial data or passwords they could find
• Compromised your ID on Facebook or other social site(s), and perhaps on shopping sites.
• "Zombied" the computer, so it would respond to THEIR commands sent via internet
• Deleted some important files
• Asked for money to repair the damage they caused

What can you do immediately after such an attack?
1.  Pull the cables on the computer, or otherwise disable it, so it cannot access the internet.
2.  Change ALL  passwords stored on the computer.
3.  Run FULL malware scans on the computer, in "SAFE" mode!
4.  Change the passwords again, particularly if the malware scans showed anything.
5.  Inform your bank and credit card companies.
6.  Sign up for credit monitoring, and check the status frequently
7.  Backup non-executable personal, data files to an external storage device.  (Executable files might be infected).
8.  You may have to bring the computer to a local repair shop, and tell them the story.
9.  Tell friends what happened, so they can be aware of strange emails from you.
10.  Connect to the internet only AFTER all the above have been done.
11.  Change the passwords on all online accounts.  Even better - access a "safe", uninfected  computer, and change your online account passwords RIGHT NOW.

NOTE:
If your computer set a "Restore Point" while it was infected, any "System Restore" you make will re-infect your computer.  Suggest you delete any potentially infected restore points and avoid setting such restore points until after your computer has been thoroughly cleaned!

You fell for one scam, and might be susceptible to others mentioned on this site:
http://phonehelp.2truth.com/facts.html
Read that info to educate and help protect yourself!

Honest computer companies do NOT cold-call people, or cause popups from websites to tell them their computers need fixing!

Some scammers even have websites, and falsely advertise they are associated with popular software packages or computer companies; so do NOT believe a "we will fix your computer remotely" site, and allow them access to your computer!

Read the info at these links.
http://news.softpedia.com/news/Cold-Call-Tech ... on-150170.shtml
http://www.consumer.ftc.gov/articles/0346-tech-support-scams

https://www.microsoft.com/en-us/security/portal/mmpc/shared/ransomware.aspx

Lesson:
If your computer needs fixing, bring it to a local repair shop

Please help me to know if this computer is safe and what to do to correct anything I might have "fallen for".  I am needing specific instructions on how to protect my computer;.  I bought a new computer after all the nightmares of selecting an "inbox" msg after receiving msg from Microsoft on my email address (old/bad email) and actually opening the link asking me to "delete or confirm" to  charge to my Microsoft account for approx. $85.??".  I did not authorize this but selected the link in the email to void such transactions.  Naturally, when I clicked the link to de-authorize this, the new tab stated "not found", so I couldn't remove "I did not authorize this".  Now my new computer is still being "stalked" or "corrupted" from my old computer from allegedly a "Trojan virus" loaded on my C drive (hard drive).  Please tell me if this is correctable or if I need to get rid of computer.  Thanks so much!  Sincerely, Baby Boomer.

This is NOT Technical support here.
BigA:

Quote:

If your computer needs fixing, bring it to a local repair shop

You should have deleted that email without clicking anything in it and without replying.  Clicking that link opened files that have corrupted your computer.
Do like Big A said in the post above yours.