8663668212

I've experienced same as above, calls no answer for 2 weeks. A lady came on today said the pitch about I've been having problems with my internet? No, I haven't. She said while maybe while you are sleeping!! I don't care when I'm sleeping and how the hell would you know what my internet is doing while I am sleeping. Am I to believe there is a master control monitoring each and everyone of our internet speeds and lags. And isn't this what remote access is for? I have had every sort of problem fixed by a techy on line. I question the ulterior purpose of this call. I am sure it is not to fix the "lines". Is this too far out there to think they do wiretapping this way?

For fun, I just Google'd our number to see what was being written about this department. It's pretty funny so far, we are a legitimate Bell run proactive team. Always verify employee ID with any Bell agent or get them to confirm your account number and postal code. The answering machine is necessary as we are a tiny Ontario-based team; we cannot manage incoming calls and return concerns as soon as possible.

Anyways, this thread was interesting.

Im coming for you

Your internet is transported through copper wires through a signal called DSL. There are a few different kinds now, ADSL, ADSL2, VDSL. Point being, there is a communication between your modem and Bell's servers. The servers hold traffic information for troubleshooting purposes...otherwise if you do have a problem and call in, there's nothing they can see to know if it's a physical problem with the line, or a software problem with your computer.
It's easy to analyze the data through an SQL database to determine if there is a chronic issue on the line, and regardless if you notice it or not, it is in Bell's best interest to try and reach you before you decide you've had enough of the crappy internet line, and go to a competitor.
Not everyone notices a problem on the line because it depends on their browsing habits. If you're just checking your emails, and browsing facebook, there's no issue. If you stream a live feed, or play games...you'll notice what's called LAG with the problem is heavy enough.
With the slightest troubles, you can have a degradation on the line, and it's in your best interest to have it fixed before you go without an internet connection for 24+ hours, because there is no utility company that can send a technician out  within the hour.
But, Bell has a database where like Katie mentions, they hold your information. They can't provide sensitive information to your account because that would be a breach of security...but your name, address, modem serial number...that kind of data is available to be provided is properly recorded.
Also, if they are asking for a payment over the phone, refuse the assistance. That would more than likely be a fraudulent caller. Unless you ask them to connect to your computer, they should not propose it either. They can access your modem's internal operating system (called a firmware) without accessing your computers (and they can't access your computers through the modem, you need to connect through a peer to peer service like logmein.com)
Don't hesitate to ask for the caller's name, and employee number. You can verify that it is a ligitimate call if you wait 15 minuts (time to write the notes and log it), and then call the company back at their published contact number. (for Bell, go here: http://support.bell.ca/Contact-us#INT=OTH_hmpg_TXT_footer_contact-us)
Most companies use a dialing system, and if their team is small as indicated by Katie, then they don't have the resources to leave a message. The influx of calls would be too great.
Ultimately, the company is there to serve you. Don't feel obligated to accept a technician visit when you don't feel the need for one...but it's a good idea to keep the number in case you start to notice the issues with your service. They already have the data needed to send a technician, you won't have to go through the 30+ minutes of troubleshooting with "Ricard" from India when you call the support number.

With similar experience and suspicion, I called Bell and was told by their Tech Dept that this number is Not from them. They took information to report fraud.

Bell is a large corporation. There are several numbers that are not listed. When you're speaking with a frontline agent, they are often not from this country. They just look at data they're provided, and come to their own conclusions. If you spoke with an individual, there will be a ticket number on file (typically 8 numbers). Ask them for it. When you call 310-BELL or 310-SURF, give that number and they will be able to pull up the ticket with the message confirming it is a valid Bell call.

It's good to be skeptical, but there is a legitimate call from Bell Repair. They will not ask for your information, they will confirm your address to you, and can provide an employee number and ticket number upon request.

Shows as Bell Repair.  I answered and I got some guy moaning as if I woke him up from sleeping.  I have to treat this as a hijacked number and call display.